Ilumaderm

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our face cream and eye serum on a day trial basis back on 01/26/and paid the shipping and handling fees of $and $The customer contacted our Customer Service on 01/30/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund in the amount of $for the face cream she did not intend to orderHere is the refund confirmation:$Trans ID: *** dated 03/13/2018.The refund should reflect on the customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions