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iLuv Nails

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iLuv Nails Reviews (1)

Upon calling to make an appointment, I was told that I would have to wait a month for the next available time slot, A MONTH! I waited, solely because I had purchased a [redacted] for this nail salon. The number listed on the advertisement is a cell phone number; which the owner almost never answers. After waiting WEEKS for my appointment, I showed up to the salon at 9:50am, ten minutes before the salon opened. 10:00am rolled around and no one was at the salon. Ten, Fifteen, Twenty minutes went by and the salon was still empty, as I waited outside, furious. The number listed on the building window was disconnected. I called the number on the advertisement (the cell phone) to which I received no answer. I called multiple times in a row until the "owner" answer, to which he sounded half asleep. He blamed the salon begin empty on the weather and told me that someone was on their way. I waited another ten minutes; no one showed up. I left furiously! The owner called me back, saying that he would be willing to reschedule my appointment but could not do so until he was at the salon looking at the books. He never reached out to me to reschedule. Four days passed and I called and text him saying that I was still waiting to reschedule. He called me hours later, saying that the [redacted] I had purchased was no longer available to use and that I could NOT come into the salon the following day or week because no one would be there. By far the worst business management ever. I will never seek service from that man or salon again. I have no idea how he even manages to run his business if it's only him and supposedly "someone" else doing all the nail and spa appointments. I am livid. I am annoyed. I am unhappy.Desired SettlementEveryone should be aware of this terribly run and managed business. Business' Initial Response We sincerely apologize for what happened. We were very unprofessional in handling your appointment. We would like to offer you a free pedicure as our way of saying we're sorry. We know this does not make up for what has happened. Again we apologize for the inconvenience, and we wish you will give our business another chance. iLuv Nails Management[redacted]

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Description: Nail Salons

Address: 8385 US Highway 64, Memphis, Tennessee, United States, 38133

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