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Collision one is aware of the customers concerns and are working with Gieco insurance to resolve the issuesthe vehicle is at [redacted] having the last issues resolved Gieco and colision one are working together to take care of the customers vehicleAll work approved by gieco was completed and other concerns did come up [redacted] will complete the vehicleColision one will work with [redacted] to complete the additional mattersGeico is replacing tiresShop was never imformed by customer about tire issues Gieco is working with the customer at this point with the tiresThe insurance company has all prior photos in there system Collision manager Bob V***

In the dispute it has the PO box but the location of the actual place where I took my car was a [redacted] *** in Albuquerque New Mexico

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered] there are issues with the car that Marks said was fixed but was not. Marks casa said for two weeks they were doing a alignment but there was no way they could have with the condition the car was in. I called Marks the day I got the car back and was told it was pulling to the right because of the tires so I was told by them. there are numerous issues with the car, which marks said the fixed but [redacted] and gieco said was not. My car was giving back to me in unsafe conditions.

Dear Consumer,Bob, from Collision One, ***, from Geico and *** the *** *** body shop manager have all reviewed the additional repair issues initially missed by Collision One, and an approximate estimate has been provided to Collision One by *** ***As soon as a final estimate is provided to Collision One, they will pay *** *** for the additional, initially missed repair items.As you are aware, in a good faith offer to settle your claim, Geico has agreed to replace two tires, the drivers side front and rear passenger tireGeico has informed us that you have agreed to replace one tireFollowing a repair effort of significant magnitude, an alignment of the vehicle always takes place, and Collision One has the paperwork to show that an alignment was performed in this case.When you called Collision One and asked about why your vehicle was pulling, Blake responded to you that your tires were worn and needed to be replacedEvery repair effort is different and factors that are not within the perview of the body shop can affect how your vehicle performs.We hope that the efforts undertaken by all parties to repair your vehicle are satisfactory to you, Regards,Collision One Body Shop

Collision one is aware of the customers concerns and are working with Gieco insurance to resolve the issuesthe vehicle is at *** *** *** *** having
the last issues resolved
Gieco and colision one are working together to take care of the customers vehicleAll work approved by gieco was completed and other concerns did come up *** *** will complete
the vehicleColision one will work with *** *** to complete the additional matters. Geico is replacing tiresShop was never imformed by customer about tire issues Gieco is working with the customer at this point
with the tiresThe insurance company has all prior photos in there system
Collision manager
Bob V***

Complaint: [redacted]
I am rejecting this response because: I don't think you're taking my complain as serious as it is given the fact that my vehicle was given back in an unsafe condition which I have three kids that I was driving around in an unsafe vehicle Blake and stated that my car was pulling because of the tires but he also stated that they did an alignment on my car how was there an alignment done on my car when the tires were in the condition that it was given back to me Geico shouldn't have to pay for two tires and me pay for one when there's one good Tire on there when there were four good tires on there when it was given to Mark's casa which makes me highly upset because I'm having to pay for one when I had a four set of tires on there when it was taken into Mark's Casa I didn't have a vehicle for 2 months I ran out of my rental I had to borrow a car for a whole month now my vehicle is in another shop and I'm without a vehicle again having to get to work having to get kids to school having to get kids to practice without a vehicle to the negligence of Mark's casa and let's be real the issues that are wrong with my car are due to negligence bumpers not aligned that makes the alignment go off so from bumpers two tires my car was given back to me unsafe condition and I would appreciate if Mark's Casa would stop saying that whatever wasn't done there is being done at [redacted] know what they neglected to do is being done at [redacted] because that's what they did they neglected the safety of my vehicle when they gave it back to me in the condition they gave it back
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

In the dispute it has the PO box but the location of the actual place where I took my car was a [redacted] in Albuquerque New Mexico

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered] there are issues with the car that Marks said was fixed but was not. Marks casa said for two weeks they were doing a alignment but there was no way they could have with the condition the car was in. I called Marks the day I got the car back and was told it was pulling to the right because of the tires so I was told by them. there are numerous issues with the car, which marks said the fixed but [redacted] and gieco said was not. My car was giving back to me in unsafe conditions.