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Image Cars

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Image Cars Reviews (1)

(The consumer indicated he/she DID NOT accept the response from the business.) I agree that I purchased the vehicle as-is and signed an agreement to that effect. The vehicle did not, however, have a check engine light showing when I test drove it. The light came on when I picked up the vehicle, telling me that the code had been reset by the dealership before I took the test drive. I believe the dealership knew the vehicle needed new catalytic converters at the time of the sale and used deceptive sales tactics to avoid a costly repair. When I picked up the vehicle and the engine light came on I immediately returned to the dealership. The salesman was no longer there, but I spoke with the owner and was told that they would take care of the problem. They offered an inexpensive solution (O2 sensors) which did not fix the problem. After hooking the vehicle to my own code reader it was apparent that the catalytic converters were bad. After calling Image Cars and pressing the issue I was sent to [redacted] because, according to the salesman, Image Cars did not work on catalytic converters. When they received the diagnosis and estimate from [redacted] I was told Image Cars was not willing to help me any further. The only reason they offered to do anything at all is to address my BBB complaint. In texts back and forth between the salesman and myself, I was told they would "do the work" for $450. When asked, they refused to provide me with a detailed itemized account of what they were willing to do. I believe I was deceived and taken advantage of at the time of purchase, and feel I would be foolish to give MORE of my hard-earned money for a vague promise of repairs that Image Cars earlier stated they were not equipped to perform. Additionally, why would I be sent to [redacted] to get an estimate if Image Cars were capable of doing the repairs? Finally, If Image Cars is, in fact, willing to cover half of a $900 repair, why are they unwilling to simply contribute that $450 to help defray my cost of having the work done by a qualified shop that guarantees their work?

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Address: 1015 W. Coliseum Blvd., Fort Wayne, Indiana, United States, 46808

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