Image Illustrations, Inc.

Initial Business Response /* (1000, 9, 2016/07/14) */
***
In talking to My salesman *** *** came with a boat on a trailer that was too small for his boatWe had a used trailer that fit His budget and took His trailer on tradeW at no time drove His boat on the trailer as
He and My salesman completed the exchangeThis boat has a different hull than most boats and has chimes and very narrow space between and as a result the bunks are under the chimes and as the mounts on this used trailer are welded there is no adjustments with the existing bunksWe will replace His Winch and strap .We have already extended the mastWe had already replaced the bunks with new wood and carpet when He purchased this trailer*** was on a limited budget and that was the reason He was purchasing a used trailer and not newWe will also repair His Scratch in the gelcoat.On our contract *** was sold a used trailer with no remarks as to any repairs to this trailerWe can order new Bunks and hardware that would be adjustable to the hull of his particular boat If *** wants to pay for these new bunks We will supply the labor at no charge to installPlease advise
***

Final Consumer Response /* (2000, 6, 2016/03/21) */
[redacted]
[redacted]

I wanted to extend my thanks for your assistance with this matter. It is with great pleasure that I report the situation as being...

resolved.

Owner of [redacted]`s auto and recreation, Mr. [redacted], has graciously agreed to honor the sales agreement, less a few minor changes, that I had in place with [redacted]. I went to [redacted]`s on Friday and met with [redacted]. He was both professional and accommodating while treating myself and [redacted] with great respect. He took the time to show us around the boat and is obviously very knowledgeable.

After discussing the specific issue with [redacted], I have come to the conclusion that he wasn`t doing anything [redacted] or intentional. It sounds like we were both dealing with different representatives at [redacted] and that there was confusion on who was selling this boat. [redacted] was dealing with the [redacted] of the owner, and I was dealing with the [redacted].

[redacted]