Imagine Easy Solutions

Review: I had purchased a one-year subscription from this company's subsidiary website, [redacted]. My subscription was automatically renewed through [redacted] for $19.99 at the end of the service term. I immediately cancelled my subscription through [redacted] since this is a service I no longer need or want. Per the company's refund policy, I should be eligible for a full a refund so long as I cancel my subscription within 30 days, which I have. I submitted a claim report through their website, and have attempted to call multiple times with no response. The email confirmation I received for my claim ticket states that customers usually receive a reply within 24 hours; however, it has been over a week now, and I have not received any response from them.Desired Settlement: A complete refund for the $19.99 that was withdrawn from my checking account by [redacted].

Consumer

Response:

At this time, I have not been contacted by Imagine Easy Solutions LLC regarding complaint ID [redacted].

Sincerely,

Review: I ordered some services from Imagine Easy Solutions over a year ago, while attending the Harvard Summer Program. Unfortunately, although I have requested this services stop on several occasions, the company continues to bill me each month, 3 times a month at $4.99 each, for a total of $14.97. This monthly amount has accumulated to $179.64 for the last year and I want a refund. Calls to this company go unanswered. When dialing the number, one is instructed to dial ext [redacted] for [redacted] for billing issues. Not only do I always get voice mail, I never get a returned phone call.Desired Settlement: Cease recurring payments immediately. Refund my $179.64 for the last year.