Imaging Consulting of Essex

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have cancelled the $debt with collection agency and have refiled the charge to the patient's insurance company Please check status of claim with your insurance company in two weeks We apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

In review of the account the following was found:A statement was sent to the patient on 06/23/17.A outbound call was made to the patient on 8/2/and message left at number provided by the patient at time of service.With no payment made on the account and no communication back from the patient the
account was sent to collection agency on 08/22/17.The patient is responsible for the balance due at the collection agency

A statement was sent to the patient on 06/15/A successful automated outbound call was made to the patient on 07/26/17. The account was sent to the collection agency on 08/15/The services were performed at *** *** *** *** The balance due on the account is $as of
08/15/17.Please contact the billing office within the next business to discuss paying the balance in full ($436.00) and the removal from collection agency

A refund of $is being sent to the patient on 11/16/ We apologize for any inconvenience this may have caused

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***. *** *** *** provides medical billing management services on behalf of Imaging Consultants of Essex As such, I am responding to your inquiry on their behalfIt is our
mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Imaging Consultants of Essex Our review of the patient’s account has resulted in these findings: * A statement for $was sent to the patient on 08/26/17. * A call was made to the patient on 10/05/ * Due to no communication from the patient the account balance of $was sent to collection agency on 10/24/ * The should contact collection agency for balance due on account. We apologize for any inconvenience this may have caused Mr***

I never received the first notice from you, so I do appreciate your quick response. I absolutely disagree with the response from the Imaging Consultants of Essex. They have blatantly lied to you regarding the statement dates. IFirst, I never received a notice/statement in July regarding the bill for 6/13/2016. The first statement received was dated October of Second, In their response below they did not even address the issue from September 2016, in which I only just received a bill/stement in October 2017.I have copies and proof of these issues. If you investigate you will see that I pay the bills (which are valid) from *** ***as as well as *** Consultants. This delay of billing that is now occuring and NO responses from them is completely unacceptable

Sorry for the late response. The account was cancelled with the collection agency on 02/23/and a cancellation letter was sent to the patient as well

Please see update on account below.The patient’s insurance paid Imaging Consultants of Essex on 1/9/18.  There is not any patient responsibility. A $0.00 balance statement will be sent to the patient on 1/29/18.

The patient received services on 6/20/15 the total balance was $688. His insurance was not accepting our claim therefore it became the patients responsibility. The patient was sent statements on 8/28 and 9/25 to the same address that is on the Revdex.com complaint. We also contacted him on 10/19 and 11/24...

via automated call. The patient never contacted the billing office so on 12/28 his account was sent to collections. In an effort to receive payment from the patients insurance I will pull his account from collections and have someone contact him to get correct insurance information. If his insurance does not pay the patient will still be responsible for the balance.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have cancelled the $1829.00 debt with collection agency and have refiled the charge to the patient's insurance company.  Please check status of claim with your insurance company in two weeks.  We apologize for any inconvenience this may have caused.

For the date of service 06/13/16 the patient was sent a statement on 07/28/16 and a call was made to the patient on 12/1/16 in which a message was left.For the date of service 06/20/117 a statement was sent to the patient on 7/14/17 and a call made to the patient on 08/23/17.These were valid...

attempts to contact the patient in regards to the balances on the account.We apologize for any inconvenience this may have caused.

The account has been removed from collections and I see a payment has been made. The balance on the account is 0. I will have someone contact the patient to see if there is anything else we can do for him.

Complaint: [redacted]
I am rejecting this response because:  I did go to the place where I had received their services, I was told they do not have any information about the bill, because their system do not keep any records of previous days.  And also, I mentioned in my complain that I had tried about 45 minutes to contact collection agency, I could not get through the phone.  Also, I tried to contact their livingston office, the automated system was asking different question, such as, if you need emergency service, press this, if you need this.... service, press.  But there was no option for billing problem.  This the all the businesses are replying when someone complains.  This is just a routine reply, I had checked with my insurance company, they never received claim from this company.  Now, they are saying that they will send to insurance company, and if they don't pay, then they will come back to me.  If they had done before, I do not have to complain.    I want them to go to insurance company and if insurance company inform me that they are rejecting this claim, then, I will pay the original amount which was $225.00 not this doubled and tripled amount. Original bill was $225.
Regards,
[redacted]