Imaging Healthcare Specialists

Review: On 4/9/2015 I had an ultrasound performed at Imaging Healthcare that had been requested by my doctor. They are in network for my insurance. I then received a bill from them for over $500. I called [redacted] as Imaging Healthcare has no live person to speak to about billing issues. [redacted] said that was an error as they are in network and it would be taken care of. I then received another bill for > $500 from IHS and spent time again on the phone with [redacted] who were baffled. I was told it will be taken care of. I receive yet another bill. This time the caring person at [redacted] understands my concern re their mention of collections, and this time calls Imaging Healthcare (she must have a different phone number as she speaks to a live person) to explain the situation and confirm to [redacted] rep that they (IHS) will not send to a credit agency. On July 27 I received a courtesy call from [redacted] saying the error has at last been taken care of and IHS has been paid. I received a new statement from [redacted] explaining that Imaging Healthcare is now owed less than $15.00. They are in network, and have an agreed upon rate of $111.50. Great! Today I received a letter from Imaging Healthcare saying that if I don't pay the > $500. it will go directly to collections, they will send me no more letters. The letter was received today Aug 19, 2015 but they dated it Aug 7, 2015. I called their automated line to verify and it states that yes I owe them > $500. I have spent many hours trying to get this resolved . Not only my time which is valuable has been wasted but also the continued anxiety that they will send it to a collections agency. They are a monolith who can do as they wish and it will be up to me then to try to correct a collections error . I have the letter from [redacted] showing they have been paid the in network rate and they are not owed anything except $11..00 and the one from IHS saying pay $508 now or its going to collections.Desired Settlement: BILLING ADJUSTMENT. THAT IMAGING HEALTHCARE CORRECTS THEIR ERROR after more than 4 and a half months of trying unsuccessfully to have this dealt with.

(I imagine that some poor people just pay whatever IHS demands out of fear for their credit which I suppose may only benefit the bottom line.Would it be too expensive for IHS to have just ONE customer care person in billing rather than a recording???)