Imaging Healthcare Specialists

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.In IHS's reply they mention:"The refund sent on 6/1/was sent in error as the patient did have a balance due at that time." I did not have a balance due on 6/1/I have only ever been to IHS one time, that was on 10/02/2015, and the bill from that visit was paid in full on that dayThey also mention:"There is now a $balance on the patient’s account."Of course there is, because the bill ended up being sent to a collection agency and I paid the collection agency for this bill to avoid any credit issuesWhy did I do that if the bill was not correct? I called and spoke with IHS representatives (managers too supposedly) trying to correct the situation multiple times over the course of months and no one helpedAll they said was, "it's under investigation"I never even received a follow-upThe last person I spoke to when I called even told me "don't worry you won't get sent to collections".Thing is, after the collection agency bill came in I was digging through all my files from these IHS billing issues and I did happen to find the check stub from the refund on 6/01/that they were talking aboutI must have cashed it during my recent move and totally forgot about itHowever, it wasn't for $111.54, it was only for $94.08, which is $less than $So IHS over-charged me for their own billing refund mistakeIf they would have simply given me any information about the check amount I would have found it when I searched my bank account statements and gladly repaid them the $that they accidentally refunded me.I paid the collection agency the full $111.54, if IHS refunds me the $I over paid we'll be evenAll in all, the hassle I've been put through and the lack of organization on their end is pretty badI have been dealing with multiple billing issues from an appointment on 10/02/2015, that was paid in full that same day, for almost two years now.Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In IHS's reply they mention:"The refund sent on 6/1/16 was sent in error as the patient did have a balance due at that time." I did not have a balance due on 6/1/2016. I have only ever been to IHS one time, that was on 10/02/2015, and the bill from that visit was paid in full on that day. They also mention:"There is now a $0.00 balance on the patient’s account."Of course there is, because the bill ended up being sent to a collection agency and I paid the collection agency for this bill to avoid any credit issues. Why did I do that if the bill was not correct? I called and spoke with IHS representatives (managers too supposedly) trying to correct the situation multiple times over the course of 6 months and no one helped. All they said was, "it's under investigation". I never even received a follow-up. The last person I spoke to when I called even told me "don't worry you won't get sent to collections".Thing is, after the collection agency bill came in I was digging through all my files from these IHS billing issues and I did happen to find the check stub from the refund on 6/01/2016 that they were talking about. I must have cashed it during my recent move and totally forgot about it. However, it wasn't for $111.54, it was only for $94.08, which is $17.46 less than $111.54. So IHS over-charged me for their own billing refund mistake. If they would have simply given me any information about the check amount I would have found it when I searched my bank account statements and gladly repaid them the $98.04 that they accidentally refunded me.I paid the collection agency the full $111.54, if IHS refunds me the $17.46 I over paid we'll be even. All in all, the hassle I've been put through and the lack of organization on their end is pretty bad. I have been dealing with multiple billing issues from an appointment on 10/02/2015, that was paid in full that same day, for almost two years now.Regards,[redacted]

Revdex.com 4747 Viewridge Ave #200San Diego, CA 92123-1688Fax [redacted] RE: [redacted]ID # [redacted] Dear Revdex.com: Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC...

provides medical billing management services on behalf of Imaging Healthcare Specialists. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Imaging Healthcare Specialists. Our review of the patient’s account has resulted in these findings:  The refund sent on 6/1/16 was sent in error as the patient did have a balance due at that time. There is now a $0.00 balance on the patient’s account.  We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner. If you have any questions, please feel free to contact me by e-mail at [redacted]ManagerZotec Partners[redacted]
[redacted]
 cc: [redacted], Chief Compliance Officer