RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from IMEB Inc. is inaccurate and IMEB Inc. has not provided acceptable service as per their warranty. They have made excuses for the defective cryostat they sold us. It was refurbished but they warrantied it for a year and they have not honored the warranty. After we reported to IMEB Inc. that the first unit sent was not functioning properly, their parts manager said a replacement unit would be delivered instead of repairing it. Clearly, they knew it was defective! Many of the statements they made to you are untrue and misrepresent the facts. For example, their response states, “The unit pulled -27 degrees [C] when tested by our third party technician”. In fact, their hired third party technician reported -19.8 degrees and -21 degrees. In addition, they have misstated the operational range of the unit. According to the operation manual, the maximum operating temperature is 35 degrees C.IMEB Inc. also states, “Upon completion of the third party inspection, the technician’s report stated the instrument was completely functional”. That is not true. A technician from [redacted] Instrument Company, a reputable cryostat vendor, came to inspect the unit at a later date. After a complete inspection, they found that multiple repairs were needed for the unit to function properly. We had to pay [redacted] $7892.00 to repair the unit on top of the $13,350.00 we paid IMEB to purchase it. And the repaired unit works perfectly in our laboratory which is the same temperature it has always been. Clearly, IMEB sold us a defective unit and then refused to honor their one year warranty to fix it. Please note that we have hired an attorney to sue the company. He reports that the status of IMEB as reported by the California Secretary of State is “suspended”. In addition, IMEB is currently not allowed to conduct business. Regards,JUVA Skin & Laser Center
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response from IMEB Inc. is inaccurate and IMEB Inc. has not provided acceptable service as per their warranty. They have made excuses for the defective cryostat they sold us. It was refurbished but they warrantied it for a year and they have not honored the warranty. After we reported to IMEB Inc. that the first unit sent was not functioning properly, their parts manager said a replacement unit would be delivered instead of repairing it. Clearly, they knew it was defective! Many of the statements they made to you are untrue and misrepresent the facts. For example, their response states, “The unit pulled -27 degrees [C] when tested by our third party technician”. In fact, their hired third party technician reported -19.8 degrees and -21 degrees. In addition, they have misstated the operational range of the unit. According to the operation manual, the maximum operating temperature is 35 degrees C.IMEB Inc. also states, “Upon completion of the third party inspection, the technician’s report stated the instrument was completely functional”. That is not true. A technician from [redacted] Instrument Company, a reputable cryostat vendor, came to inspect the unit at a later date. After a complete inspection, they found that multiple repairs were needed for the unit to function properly. We had to pay [redacted] $7892.00 to repair the unit on top of the $13,350.00 we paid IMEB to purchase it. And the repaired unit works perfectly in our laboratory which is the same temperature it has always been. Clearly, IMEB sold us a defective unit and then refused to honor their one year warranty to fix it. Please note that we have hired an attorney to sue the company. He reports that the status of IMEB as reported by the California Secretary of State is “suspended”. In addition, IMEB is currently not allowed to conduct business. Regards,JUVA Skin & Laser Center