I was approached by Ralph H***, one of the CEOs of iMerchant Direct, to use my company as a third party for credit card processingI was to receive 1% of the gross that was processed weekly and was told gross processing amounts would run between and thousandThey supposedly ran into all sorts of problems from bank software problems, client changes, and on and onFinally, after a year of hearing how things were going to start next week, it was always next week, I finally gave them a drop dead date to startOf course, after a year I was the bad guy through the whole process, where I didn't understand anything and when I would ask why things didn't happen on the date they said it would, I was the jerkWell now, it is off to court so that some of the fees that they didn't pay do not hit my credit reportAll I can tell you is that Ralph H*** and John B*** will tell you anything and everything to string you alongIn my opinion, I wouldn't believe one word that comes out of either of their mouthsSave yourself a giant headache and stay away from this company!
Just wanted to share with the Revdex.com what a pleasure it is to finally find a company that delivers on what they promisedThe rate they quoted was exactly what was on my statement feesThank you IMD
I wanted to take the time out and write something good about iMerchant Finally we have found an honest merchant service company
I have had many different merchant accounts throughout the years with all of my companies And they are all typically the same Nothing is ever what they say it is
With iMerchant it is completely different The service in the beginning was second to non They actually have employees all over the country so I was able to actually discuss my account with a sales rep face to face They came and set up my machine and showed me everything on how to work it
The rate that I was quoted is actually the rate that I pay Which is typically never the case
It was very important for me to know exactly what I was going to be charged so I knew what to charge my customers And that is exactly what iMerchant charges me down to the penny
About months into my account I had called in to ask them if they knew of any softwares where I could send an open invoice to the customers to pay at a later date Within mins they had set me up with their software that could do everything I needed And then days later my sales rep came in to the office to make sure I was completely comfortable with it Since I was an existing customer, they waived the set up fees and monthly fees for the software so my bill didn't change at all since this was a big concern of mine
I highly recommend any company looking for a merchant account to call iMerchant They really take the time to set up your account exactly the way you need it and have all the services that you need Wonderful People
Mr***This complaint needs to be closed - your claim is with funds that were deposited into a company other than I Merchant DirectAs you even stated yourself in the complaint funds were sent/deposited into a company other that iMerchant DirectThey were deposited by *** *** Your claim cannot be with Merchant Direct. The money asked for when the account was submitted was the reserve upfront on the accountSince the account was considered high risk both the solution needed reserve money placed on the account in the event the merchants customers disputed the transactions.After less than half of the reserve was sent inWe than managed to get the account approved and had the merchant startThe merchant in the matter of hours ran through over half of there allowed volume they were approved to do in a monthThis merchant did in less than a day.This obviously raised flags to our partners and our banks and the account was turned off days laterSince the merchant didn't fulfil on any of there orders the reserve that was on the account plus monies reversed from the transaction was not even enough to handle the fraud disputes that came pouring in.I am not sure what to make of this as this account ended up costing a lot of time money relationships and resources.The customer sees it as loosing money but simply can not see that iMerchant lost a lot of money and key relationships to our business because of the bogus transactions from the merchant.Warm Regards,Ralph H***iMerchant Direct iMDChief Executive OfficerOffice: 877.871.4641*** *** *** ***
*** ***
***
Wonderful company. They actually have helped bring in more business for my company. They are always there when you call with a question and seem to fix any problem you could ask. Great Guys
Dear John Belardo:Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistance. We have assigned the following complaint...
ID#: 10413583 for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effort. Our intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolve. At this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within 7 calendar days of the date of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com website. Please do not include any information that personally identifies your customer. Revdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond. You may also send your response to [email protected], or by mail or fax to602-798-8279. To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocess. Please contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matter. Sincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted]Daytime Phone: [redacted]E-mail: s[redacted]The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:I have a merchant services account with iMerchant Direct. The contract was due to be completed in February, 2015, however my business has closed and I no longer use the account. I have been trying to contact them to close the account and buy-out the remainder of the lease. I have tried calling, leaving voice mails, emails, and finally a certified letter requesting that my account be closed. I have not had a message returned for more than a year and on my last attempt to phone them, the call could not be completed. My certified letter has never been delivered because there is "No Authorized Recipient Available" according to the Post Office. iMerchant Direct continued to debit my checking account, not only for the monthly fee but also for maintenance fees and PCI compliance fees. Ultimately, my only recourse was to close my checking account and expect that they would contact me. They have not, yet I received my monthly statement as usual saying that $135.50 has been debited from my checking account.Complaint Background:Product/Service: Merchant services accountPurchase Date: 12/28/2011 Problem Occurred: 12/29/2014 Model:Account Number: [redacted]Order Number:Talked to Company: 12/12/2014Name of Salesperson:Chad O[redacted]Purchase Price: $0.00Disputed Amount: $0.00Desired Settlement:I want my account closed and a written statement that all charges and obligations have been met. I want all maintenance and PCI Compliance fees reversed. I am aware that I do not meet PCI Compliance, which is why I have requested that my account be closed and also why I have not accessed or used this merchant services account for at least 1 year.We never recieved any sort of comunication from this merchant. We did change our address of the sales office butAll of the customer support is done out of First Data office in Omaha nebraska and the phone number to this call center is on every monthly statement that was mailed to the merchant every monthmerchant is saying that the reason they do not need the accont is because business has closed but than states that they are not pci complient they think and this is why they want to close the account.iMerchant Direct its self never actually bills any merchant. this is done through our back end proccessor First Data and this is the reason why first data is the company to call for support realted to the actual account.We would like to apoligize for the inconvienece.
Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistance. We have assigned the following complaint ID#: [redacted]...
for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effort. Our intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolve. At this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within 7 calendar days of the date of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com website. Please do not include any information that personally identifies your customer. Revdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond. You may also send your response to [email protected], or by mail or fax to602-798-8279. To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocess. Please contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matter. Sincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] Daytime Phone: [redacted]Evening Phone: [redacted]-mail: [redacted]The details of this matter are as follows:Complaint Involves: Service IssuesCustomer’s Statement of the Problem:our contract with this processing company expired in Dec. 2014. I was told some time ago if I faxed them a letter at the end of the contract, and told them we wanted the contract to end it would end. I did not hear from them, I have called their customer service number - no response. I have gotten through to a lady who said she was giving them my numerous messages, my e-mail , my phone number. they are still taking a 29.00 fee out of our business checking account. We have not taken credit card sales for over two years. Since they were still taking a 29.00 fee, I thought I would issue a stop payment at the bank - they sent that information to a collection agency who wants 129.00. They have no e-mail, no direct phone number available to us.Complaint Background: Product/Service: credit card processing Problem Occurred: 1/15/2015Name of Salesperson:Desired Settlement:Refund of the monthly fees, the contract cancelled, and no collection fees and no reflection on our credit.We for some reason did not get these messages and apoligize. we are very open to making a settlement with the customer and not reflecting things on their credit
Dear John Belardo:Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistance. We have assigned the following...
complaint ID#: 10413583 for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effort. Our intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolve. At this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within 7 calendar days of the date of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com website. Please do not include any information that personally identifies your customer. Revdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond. You may also send your response to [email protected], or by mail or fax to602-798-8279. To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocess. Please contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matter. Sincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] [redacted] [redacted]Daytime Phone: [redacted]E-mail: s[redacted]The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:I have a merchant services account with iMerchant Direct. The contract was due to be completed in February, 2015, however my business has closed and I no longer use the account. I have been trying to contact them to close the account and buy-out the remainder of the lease. I have tried calling, leaving voice mails, emails, and finally a certified letter requesting that my account be closed. I have not had a message returned for more than a year and on my last attempt to phone them, the call could not be completed. My certified letter has never been delivered because there is "No Authorized Recipient Available" according to the Post Office. iMerchant Direct continued to debit my checking account, not only for the monthly fee but also for maintenance fees and PCI compliance fees. Ultimately, my only recourse was to close my checking account and expect that they would contact me. They have not, yet I received my monthly statement as usual saying that $135.50 has been debited from my checking account.Complaint Background:Product/Service: Merchant services accountPurchase Date: 12/28/2011 Problem Occurred: 12/29/2014 Model:Account Number: [redacted]Order Number:Talked to Company: 12/12/2014Name of Salesperson:Chad O[redacted]Purchase Price: $0.00Disputed Amount: $0.00Desired Settlement:I want my account closed and a written statement that all charges and obligations have been met. I want all maintenance and PCI Compliance fees reversed. I am aware that I do not meet PCI Compliance, which is why I have requested that my account be closed and also why I have not accessed or used this merchant services account for at least 1 year.We never recieved any sort of comunication from this merchant. We did change our address of the sales office butAll of the customer support is done out of First Data office in Omaha nebraska and the phone number to this call center is on every monthly statement that was mailed to the merchant every monthmerchant is saying that the reason they do not need the accont is because business has closed but than states that they are not pci complient they think and this is why they want to close the account.iMerchant Direct its self never actually bills any merchant. this is done through our back end proccessor First Data and this is the reason why first data is the company to call for support realted to the actual account.We would like to apoligize for the inconvienece.
Dear [redacted]Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistance. We have assigned the following...
complaint ID#[redacted] for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effort. Our intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolve. At this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within 7 calendar days of the date of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com website. Please do not include any information that personally identifies your customer. Revdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond. You may also send your response to [email protected], or by mail or fax to[redacted]. To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocess. Please contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matter. Sincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] [redacted] [redacted] Business: Rev Protect LLC Title: Operations Manager Daytime Phone: [redacted]Evening Phone: [redacted]1 E-mail: [email protected] details of this matter are as follows: Complaint Involves:Selling PracticesCustomer’s Statement of the Problem:I referred a client to Ralph H[redacted] with I Merchant Direct and he said he wanted $25,000 to board the client on a merchant account. I told him until the client was processing I was uncomfortable sending him any funds. I agreed to send him$10,000 once the merchant began processing as was funded the first deposit. Mr H[redacted] told me the wire was sent for Initial deposit so we wired $10,000.00 to him on or about April 16th 2014. The wire never was received and Mr H[redacted] gave us bogus information regarding his banker at [redacted] Bank. I told Mr H[redacted] we would be reversing this wire until it was resolved and he agreed. We attempted to ACH the $10,000 three different times and each time it came back NSF Funds available. Mr H[redacted] promised to wire us the money 3 weeks ago and sent me a skype message "from his bank" letting me know it was sent. Funds were never sent. We have been defrauded. I want the $10,000 back today along with $75.00 for the NSF fees on the 3 unsuccessful attempts to reverse the wire.Complaint Background:Product/Service: Set Up fee for Merchant accounPurchase Date: 4/15/2014 Problem Occurred: 4/16/2014 Model: naAccount Number: naOrder Number: naTalked to Company: 4/17/2014 Talked to Company (2nd): 4/18/2014 Talked to Company (3rd): 5/8/2014Name of Salesperson:Ralph H[redacted]Purchase Price: $10000.00Disputed Amount: $10000.00Desired Settlement:Expect a full-refund as promised and an apology and a letter to my bank. We lost one of our banking relationships in part to this transaction and the failed attempts to retrieve the funds. I want it done by today. This has been going on for over a month. We have filed with Arizona Attorney General as well.The account in question was set up through a partner company of ours. iMerchant direct had no involvment on manging the risk on the account. iMerchant direct was able to provide an account to this merchant as requested. The merchant needed to stay within the boundries of the account and not go over specific limits for the month.the merchant within the first 3 days did over the volume that the account was supposed to do within the month and the proccessing bank of the merchant account closed the account immediatly and held all funds.
This was not set up through an affiliate company, the money we sent went to Ralph Herro-H[redacted] Industries and he told me himself he was returning the funds and was on his way to the bank to do so.
[redacted] had nothing to do with I Merchant when this complaint was filed. I am not willing to accept this answer over 19 months later.. What a joke.
I was approached by Ralph H***, one of the CEOs of iMerchant Direct, to use my company as a third party for credit card processingI was to receive 1% of the gross that was processed weekly and was told gross processing amounts would run between and thousandThey supposedly ran into all sorts of problems from bank software problems, client changes, and on and onFinally, after a year of hearing how things were going to start next week, it was always next week, I finally gave them a drop dead date to startOf course, after a year I was the bad guy through the whole process, where I didn't understand anything and when I would ask why things didn't happen on the date they said it would, I was the jerkWell now, it is off to court so that some of the fees that they didn't pay do not hit my credit reportAll I can tell you is that Ralph H*** and John B*** will tell you anything and everything to string you alongIn my opinion, I wouldn't believe one word that comes out of either of their mouthsSave yourself a giant headache and stay away from this company!
Just wanted to share with the Revdex.com what a pleasure it is to finally find a company that delivers on what they promisedThe rate they quoted was exactly what was on my statement feesThank you IMD
I wanted to take the time out and write something good about iMerchant Finally we have found an honest merchant service company
I have had many different merchant accounts throughout the years with all of my companies And they are all typically the same Nothing is ever what they say it is
With iMerchant it is completely different The service in the beginning was second to non They actually have employees all over the country so I was able to actually discuss my account with a sales rep face to face They came and set up my machine and showed me everything on how to work it
The rate that I was quoted is actually the rate that I pay Which is typically never the case
It was very important for me to know exactly what I was going to be charged so I knew what to charge my customers And that is exactly what iMerchant charges me down to the penny
About months into my account I had called in to ask them if they knew of any softwares where I could send an open invoice to the customers to pay at a later date Within mins they had set me up with their software that could do everything I needed And then days later my sales rep came in to the office to make sure I was completely comfortable with it Since I was an existing customer, they waived the set up fees and monthly fees for the software so my bill didn't change at all since this was a big concern of mine
I highly recommend any company looking for a merchant account to call iMerchant They really take the time to set up your account exactly the way you need it and have all the services that you need Wonderful People
Mr***This complaint needs to be closed - your claim is with funds that were deposited into a company other than I Merchant DirectAs you even stated yourself in the complaint funds were sent/deposited into a company other that iMerchant DirectThey were deposited by *** *** Your claim cannot be with Merchant Direct. The money asked for when the account was submitted was the reserve upfront on the accountSince the account was considered high risk both the solution needed reserve money placed on the account in the event the merchants customers disputed the transactions.After less than half of the reserve was sent inWe than managed to get the account approved and had the merchant startThe merchant in the matter of hours ran through over half of there allowed volume they were approved to do in a monthThis merchant did in less than a day.This obviously raised flags to our partners and our banks and the account was turned off days laterSince the merchant didn't fulfil on any of there orders the reserve that was on the account plus monies reversed from the transaction was not even enough to handle the fraud disputes that came pouring in.I am not sure what to make of this as this account ended up costing a lot of time money relationships and resources.The customer sees it as loosing money but simply can not see that iMerchant lost a lot of money and key relationships to our business because of the bogus transactions from the merchant.Warm Regards,Ralph H***iMerchant Direct iMDChief Executive OfficerOffice: 877.871.4641*** *** *** ***
*** ***
***
Wonderful company. They actually have helped bring in more business for my company. They are always there when you call with a question and seem to fix any problem you could ask. Great Guys
Dear John Belardo:Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistance. We have assigned the following complaint...
ID#: 10413583 for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effort. Our intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolve. At this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within 7 calendar days of the date of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com website. Please do not include any information that personally identifies your customer. Revdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond. You may also send your response to [email protected], or by mail or fax to602-798-8279. To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocess. Please contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matter. Sincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted]Daytime Phone: [redacted]E-mail: s[redacted]The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:I have a merchant services account with iMerchant Direct. The contract was due to be completed in February, 2015, however my business has closed and I no longer use the account. I have been trying to contact them to close the account and buy-out the remainder of the lease. I have tried calling, leaving voice mails, emails, and finally a certified letter requesting that my account be closed. I have not had a message returned for more than a year and on my last attempt to phone them, the call could not be completed. My certified letter has never been delivered because there is "No Authorized Recipient Available" according to the Post Office. iMerchant Direct continued to debit my checking account, not only for the monthly fee but also for maintenance fees and PCI compliance fees. Ultimately, my only recourse was to close my checking account and expect that they would contact me. They have not, yet I received my monthly statement as usual saying that $135.50 has been debited from my checking account.Complaint Background:Product/Service: Merchant services accountPurchase Date: 12/28/2011 Problem Occurred: 12/29/2014 Model:Account Number: [redacted]Order Number:Talked to Company: 12/12/2014Name of Salesperson:Chad O[redacted]Purchase Price: $0.00Disputed Amount: $0.00Desired Settlement:I want my account closed and a written statement that all charges and obligations have been met. I want all maintenance and PCI Compliance fees reversed. I am aware that I do not meet PCI Compliance, which is why I have requested that my account be closed and also why I have not accessed or used this merchant services account for at least 1 year.We never recieved any sort of comunication from this merchant. We did change our address of the sales office butAll of the customer support is done out of First Data office in Omaha nebraska and the phone number to this call center is on every monthly statement that was mailed to the merchant every monthmerchant is saying that the reason they do not need the accont is because business has closed but than states that they are not pci complient they think and this is why they want to close the account.iMerchant Direct its self never actually bills any merchant. this is done through our back end proccessor First Data and this is the reason why first data is the company to call for support realted to the actual account.We would like to apoligize for the inconvienece.
Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistance. We have assigned the following complaint ID#: [redacted]...
for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effort. Our intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolve. At this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within 7 calendar days of the date of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com website. Please do not include any information that personally identifies your customer. Revdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond. You may also send your response to [email protected], or by mail or fax to602-798-8279. To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocess. Please contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matter. Sincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] Daytime Phone: [redacted]Evening Phone: [redacted]-mail: [redacted]The details of this matter are as follows:Complaint Involves: Service IssuesCustomer’s Statement of the Problem:our contract with this processing company expired in Dec. 2014. I was told some time ago if I faxed them a letter at the end of the contract, and told them we wanted the contract to end it would end. I did not hear from them, I have called their customer service number - no response. I have gotten through to a lady who said she was giving them my numerous messages, my e-mail , my phone number. they are still taking a 29.00 fee out of our business checking account. We have not taken credit card sales for over two years. Since they were still taking a 29.00 fee, I thought I would issue a stop payment at the bank - they sent that information to a collection agency who wants 129.00. They have no e-mail, no direct phone number available to us.Complaint Background: Product/Service: credit card processing Problem Occurred: 1/15/2015Name of Salesperson:Desired Settlement:Refund of the monthly fees, the contract cancelled, and no collection fees and no reflection on our credit.We for some reason did not get these messages and apoligize. we are very open to making a settlement with the customer and not reflecting things on their credit
Dear John Belardo:Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistance. We have assigned the following...
complaint ID#: 10413583 for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effort. Our intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolve. At this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within 7 calendar days of the date of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com website. Please do not include any information that personally identifies your customer. Revdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond. You may also send your response to [email protected], or by mail or fax to602-798-8279. To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocess. Please contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matter. Sincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] [redacted] [redacted]Daytime Phone: [redacted]E-mail: s[redacted]The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:I have a merchant services account with iMerchant Direct. The contract was due to be completed in February, 2015, however my business has closed and I no longer use the account. I have been trying to contact them to close the account and buy-out the remainder of the lease. I have tried calling, leaving voice mails, emails, and finally a certified letter requesting that my account be closed. I have not had a message returned for more than a year and on my last attempt to phone them, the call could not be completed. My certified letter has never been delivered because there is "No Authorized Recipient Available" according to the Post Office. iMerchant Direct continued to debit my checking account, not only for the monthly fee but also for maintenance fees and PCI compliance fees. Ultimately, my only recourse was to close my checking account and expect that they would contact me. They have not, yet I received my monthly statement as usual saying that $135.50 has been debited from my checking account.Complaint Background:Product/Service: Merchant services accountPurchase Date: 12/28/2011 Problem Occurred: 12/29/2014 Model:Account Number: [redacted]Order Number:Talked to Company: 12/12/2014Name of Salesperson:Chad O[redacted]Purchase Price: $0.00Disputed Amount: $0.00Desired Settlement:I want my account closed and a written statement that all charges and obligations have been met. I want all maintenance and PCI Compliance fees reversed. I am aware that I do not meet PCI Compliance, which is why I have requested that my account be closed and also why I have not accessed or used this merchant services account for at least 1 year.We never recieved any sort of comunication from this merchant. We did change our address of the sales office butAll of the customer support is done out of First Data office in Omaha nebraska and the phone number to this call center is on every monthly statement that was mailed to the merchant every monthmerchant is saying that the reason they do not need the accont is because business has closed but than states that they are not pci complient they think and this is why they want to close the account.iMerchant Direct its self never actually bills any merchant. this is done through our back end proccessor First Data and this is the reason why first data is the company to call for support realted to the actual account.We would like to apoligize for the inconvienece.
Dear [redacted]Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistance. We have assigned the following...
complaint ID#[redacted] for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every dispute. As part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effort. Our intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolve. At this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within 7 calendar days of the date of this letter, advising of the position your company will take. If you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com website. Please do not include any information that personally identifies your customer. Revdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond. You may also send your response to [email protected], or by mail or fax to[redacted]. To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocess. Please contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matter. Sincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information:[redacted] [redacted] [redacted] Business: Rev Protect LLC Title: Operations Manager Daytime Phone: [redacted]Evening Phone: [redacted]1 E-mail: [email protected] details of this matter are as follows: Complaint Involves:Selling PracticesCustomer’s Statement of the Problem:I referred a client to Ralph H[redacted] with I Merchant Direct and he said he wanted $25,000 to board the client on a merchant account. I told him until the client was processing I was uncomfortable sending him any funds. I agreed to send him$10,000 once the merchant began processing as was funded the first deposit. Mr H[redacted] told me the wire was sent for Initial deposit so we wired $10,000.00 to him on or about April 16th 2014. The wire never was received and Mr H[redacted] gave us bogus information regarding his banker at [redacted] Bank. I told Mr H[redacted] we would be reversing this wire until it was resolved and he agreed. We attempted to ACH the $10,000 three different times and each time it came back NSF Funds available. Mr H[redacted] promised to wire us the money 3 weeks ago and sent me a skype message "from his bank" letting me know it was sent. Funds were never sent. We have been defrauded. I want the $10,000 back today along with $75.00 for the NSF fees on the 3 unsuccessful attempts to reverse the wire.Complaint Background:Product/Service: Set Up fee for Merchant accounPurchase Date: 4/15/2014 Problem Occurred: 4/16/2014 Model: naAccount Number: naOrder Number: naTalked to Company: 4/17/2014 Talked to Company (2nd): 4/18/2014 Talked to Company (3rd): 5/8/2014Name of Salesperson:Ralph H[redacted]Purchase Price: $10000.00Disputed Amount: $10000.00Desired Settlement:Expect a full-refund as promised and an apology and a letter to my bank. We lost one of our banking relationships in part to this transaction and the failed attempts to retrieve the funds. I want it done by today. This has been going on for over a month. We have filed with Arizona Attorney General as well.The account in question was set up through a partner company of ours. iMerchant direct had no involvment on manging the risk on the account. iMerchant direct was able to provide an account to this merchant as requested. The merchant needed to stay within the boundries of the account and not go over specific limits for the month.the merchant within the first 3 days did over the volume that the account was supposed to do within the month and the proccessing bank of the merchant account closed the account immediatly and held all funds.
This was not set up through an affiliate company, the money we sent went to Ralph Herro-H[redacted] Industries and he told me himself he was returning the funds and was on his way to the bank to do so.
[redacted] had nothing to do with I Merchant when this complaint was filed. I am not willing to accept this answer over 19 months later.. What a joke.