This company needs to be know for scamming company's into false info ,place you into contract that you didn't know about and altoring Thier paper work to trick u into a 4 yr contract with over $7500 for a clover station after they promise it would be 100 percent free if you process your credit cards with them . Orlando office and manger does nothing about it .
So, had a few problems with this company concerning my terminal, commuication and setup. When IMerchant finally realized they did something wrong (I had to send proof), I was told I would be refunded and could get out of my contract 2 months early. After contract end date, I was debited over $1,700 on my business account. I have an email specifically stating After calling for 2 days and being on hold for over and hour, I was then placed on hold again for 15 min while I was transferred to Implementation Dept, who just kept talkin in circles and wasting more of my time (an hour). He kept saying I got out of my contract early and the fees automatically happen. One was for terminal fee. And I was threatened by National Sales Director that she would debit my accout for the terminals. I told her the email states I have till the 10th and not to touch my money or it would be stealing. Well, they stole it alright. How are you suppose to return equipment same day they debit you for it? Now I'm told I have to wait 7 to 10 before the accounting department can even see this debit? Consumer beware! I feel like they are now playing games with me because I ended the contract with them
This was not set up through an affiliate company, the money we sent went to Ralph Herro-H [redacted] Industries and he told me himself he was returning the funds and was on his way to the bank to do so [redacted] had nothing to do with I Merchant when this complaint was filedI am not willing to accept this answer over months laterWhat a joke
Dear John Belardo:Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistanceWe have assigned the following complaint ID#: for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every disputeAs part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effortOur intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolveAt this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within calendar days of the date of this letter, advising of the position your company will takeIf you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com websitePlease do not include any information that personally identifies your customerRevdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond You may also send your response to [email protected], or by mail or fax to602-798-To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocessPlease contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matterSincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] ***Daytime Phone: [redacted] E-mail: s [redacted] The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:I have a merchant services account with iMerchant DirectThe contract was due to be completed in February, 2015, however my business has closed and I no longer use the accountI have been trying to contact them to close the account and buy-out the remainder of the leaseI have tried calling, leaving voice mails, emails, and finally a certified letter requesting that my account be closedI have not had a message returned for more than a year and on my last attempt to phone them, the call could not be completedMy certified letter has never been delivered because there is "No Authorized Recipient Available" according to the Post OfficeiMerchant Direct continued to debit my checking account, not only for the monthly fee but also for maintenance fees and PCI compliance feesUltimately, my only recourse was to close my checking account and expect that they would contact meThey have not, yet I received my monthly statement as usual saying that $has been debited from my checking account.Complaint Product/Service: Merchant services accountPurchase Date: 12/28/Problem Occurred: 12/29/Model:Account Number: [redacted] Order Number:Talked to Company: 12/12/2014Name of Salesperson:Chad O***Purchase Price: $0.00Disputed Amount: $0.00Desired Settlement:I want my account closed and a written statement that all charges and obligations have been metI want all maintenance and PCI Compliance fees reversedI am aware that I do not meet PCI Compliance, which is why I have requested that my account be closed and also why I have not accessed or used this merchant services account for at least year.We never recieved any sort of comunication from this merchant We did change our address of the sales office butAll of the customer support is done out of First Data office in Omaha nebraska and the phone number to this call center is on every monthly statement that was mailed to the merchant every monthmerchant is saying that the reason they do not need the accont is because business has closed but than states that they are not pci complient they think and this is why they want to close the account.iMerchant Direct its self never actually bills any merchant this is done through our back end proccessor First Data and this is the reason why first data is the company to call for support realted to the actual account.We would like to apoligize for the inconvienece
Dear [redacted] Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistanceWe have assigned the following complaint ID# [redacted] for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every disputeAs part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effortOur intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolveAt this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within calendar days of the date of this letter, advising of the position your company will takeIf you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com websitePlease do not include any information that personally identifies your customerRevdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond You may also send your response to [email protected], or by mail or fax to [redacted] To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocessPlease contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matterSincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] Business: Rev Protect LLC Title: Operations Manager Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [email protected] details of this matter are as follows: Complaint Involves:Selling PracticesCustomer’s Statement of the Problem:I referred a client to Ralph H [redacted] with I Merchant Direct and he said he wanted $25,to board the client on a merchant accountI told him until the client was processing I was uncomfortable sending him any fundsI agreed to send him$10,once the merchant began processing as was funded the first depositMr H [redacted] told me the wire was sent for Initial deposit so we wired $10,to him on or about April 16th The wire never was received and Mr H [redacted] gave us bogus information regarding his banker at [redacted] BankI told Mr H [redacted] we would be reversing this wire until it was resolved and he agreedWe attempted to ACH the $10,three different times and each time it came back NSF Funds availableMr H [redacted] promised to wire us the money weeks ago and sent me a skype message "from his bank" letting me know it was sentFunds were never sentWe have been defraudedI want the $10,back today along with $for the NSF fees on the unsuccessful attempts to reverse the wire.Complaint Product/Service: Set Up fee for Merchant accounPurchase Date: 4/15/Problem Occurred: 4/16/Model: naAccount Number: naOrder Number: naTalked to Company: 4/17/Talked to Company (2nd): 4/18/Talked to Company (3rd): 5/8/2014Name of Salesperson:Ralph H***Purchase Price: $10000.00Disputed Amount: $10000.00Desired Settlement:Expect a full-refund as promised and an apology and a letter to my bankWe lost one of our banking relationships in part to this transaction and the failed attempts to retrieve the fundsI want it done by todayThis has been going on for over a monthWe have filed with Arizona Attorney General as well.The account in question was set up through a partner company of ours iMerchant direct had no involvment on manging the risk on the account iMerchant direct was able to provide an account to this merchant as requested The merchant needed to stay within the boundries of the account and not go over specific limits for the month.the merchant within the first days did over the volume that the account was supposed to do within the month and the proccessing bank of the merchant account closed the account immediatly and held all funds
Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistanceWe have assigned the following complaint ID#: [redacted] for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every disputeAs part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effortOur intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolveAt this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within calendar days of the date of this letter, advising of the position your company will takeIf you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com websitePlease do not include any information that personally identifies your customerRevdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond You may also send your response to [email protected], or by mail or fax to602-798-To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocessPlease contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matterSincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] *-mail: [redacted] The details of this matter are as follows:Complaint Involves: Service IssuesCustomer’s Statement of the Problem:our contract with this processing company expired in DecI was told some time ago if I faxed them a letter at the end of the contract, and told them we wanted the contract to end it would endI did not hear from them, I have called their customer service number - no responseI have gotten through to a lady who said she was giving them my numerous messages, my e-mail , my phone numberthey are still taking a fee out of our business checking accountWe have not taken credit card sales for over two yearsSince they were still taking a fee, I thought I would issue a stop payment at the bank - they sent that information to a collection agency who wants They have no e-mail, no direct phone number available to us.Complaint Product/Service: credit card processing Problem Occurred: 1/15/2015Name of Salesperson:Desired Settlement:Refund of the monthly fees, the contract cancelled, and no collection fees and no reflection on our credit.We for some reason did not get these messages and apoligize we are very open to making a settlement with the customer and not reflecting things on their credit
This was not set up through an affiliate company, the money we sent went to Ralph Herro-H [redacted] Industries and he told me himself he was returning the funds and was on his way to the bank to do so [redacted] had nothing to do with I Merchant when this complaint was filedI am not willing to accept this answer over months laterWhat a joke
Dear John Belardo:Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistanceWe have assigned the following complaint ID#: for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every disputeAs part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effortOur intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolveAt this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within calendar days of the date of this letter, advising of the position your company will takeIf you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com websitePlease do not include any information that personally identifies your customerRevdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond You may also send your response to [email protected], or by mail or fax to602-798-To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocessPlease contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matterSincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] ***Daytime Phone: [redacted] E-mail: s [redacted] The details of this matter are as follows:Complaint Involves:Billing or Collection Issues Customer’s Statement of the Problem:I have a merchant services account with iMerchant DirectThe contract was due to be completed in February, 2015, however my business has closed and I no longer use the accountI have been trying to contact them to close the account and buy-out the remainder of the leaseI have tried calling, leaving voice mails, emails, and finally a certified letter requesting that my account be closedI have not had a message returned for more than a year and on my last attempt to phone them, the call could not be completedMy certified letter has never been delivered because there is "No Authorized Recipient Available" according to the Post OfficeiMerchant Direct continued to debit my checking account, not only for the monthly fee but also for maintenance fees and PCI compliance feesUltimately, my only recourse was to close my checking account and expect that they would contact meThey have not, yet I received my monthly statement as usual saying that $has been debited from my checking account.Complaint Product/Service: Merchant services accountPurchase Date: 12/28/Problem Occurred: 12/29/Model:Account Number: [redacted] Order Number:Talked to Company: 12/12/2014Name of Salesperson:Chad O***Purchase Price: $0.00Disputed Amount: $0.00Desired Settlement:I want my account closed and a written statement that all charges and obligations have been metI want all maintenance and PCI Compliance fees reversedI am aware that I do not meet PCI Compliance, which is why I have requested that my account be closed and also why I have not accessed or used this merchant services account for at least year.We never recieved any sort of comunication from this merchant We did change our address of the sales office butAll of the customer support is done out of First Data office in Omaha nebraska and the phone number to this call center is on every monthly statement that was mailed to the merchant every monthmerchant is saying that the reason they do not need the accont is because business has closed but than states that they are not pci complient they think and this is why they want to close the account.iMerchant Direct its self never actually bills any merchant this is done through our back end proccessor First Data and this is the reason why first data is the company to call for support realted to the actual account.We would like to apoligize for the inconvienece
Dear [redacted] Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistanceWe have assigned the following complaint ID# [redacted] for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every disputeAs part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effortOur intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolveAt this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within calendar days of the date of this letter, advising of the position your company will takeIf you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com websitePlease do not include any information that personally identifies your customerRevdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond You may also send your response to [email protected], or by mail or fax to [redacted] To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocessPlease contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matterSincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] Business: Rev Protect LLC Title: Operations Manager Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [email protected] details of this matter are as follows: Complaint Involves:Selling PracticesCustomer’s Statement of the Problem:I referred a client to Ralph H [redacted] with I Merchant Direct and he said he wanted $25,to board the client on a merchant accountI told him until the client was processing I was uncomfortable sending him any fundsI agreed to send him$10,once the merchant began processing as was funded the first depositMr H [redacted] told me the wire was sent for Initial deposit so we wired $10,to him on or about April 16th The wire never was received and Mr H [redacted] gave us bogus information regarding his banker at [redacted] BankI told Mr H [redacted] we would be reversing this wire until it was resolved and he agreedWe attempted to ACH the $10,three different times and each time it came back NSF Funds availableMr H [redacted] promised to wire us the money weeks ago and sent me a skype message "from his bank" letting me know it was sentFunds were never sentWe have been defraudedI want the $10,back today along with $for the NSF fees on the unsuccessful attempts to reverse the wire.Complaint Product/Service: Set Up fee for Merchant accounPurchase Date: 4/15/Problem Occurred: 4/16/Model: naAccount Number: naOrder Number: naTalked to Company: 4/17/Talked to Company (2nd): 4/18/Talked to Company (3rd): 5/8/2014Name of Salesperson:Ralph H***Purchase Price: $10000.00Disputed Amount: $10000.00Desired Settlement:Expect a full-refund as promised and an apology and a letter to my bankWe lost one of our banking relationships in part to this transaction and the failed attempts to retrieve the fundsI want it done by todayThis has been going on for over a monthWe have filed with Arizona Attorney General as well.The account in question was set up through a partner company of ours iMerchant direct had no involvment on manging the risk on the account iMerchant direct was able to provide an account to this merchant as requested The merchant needed to stay within the boundries of the account and not go over specific limits for the month.the merchant within the first days did over the volume that the account was supposed to do within the month and the proccessing bank of the merchant account closed the account immediatly and held all funds
Revdex.com of Central, Northern and Western Arizona (Revdex.com) recognizes that a loyal customer base is valuable and would like to call your attention to correspondence from one of your customers who has contacted Revdex.com for assistanceWe have assigned the following complaint ID#: [redacted] for reference purposes.Please realize Revdex.com does not judge the validity of issues presented by a consumer; we understand that there are two sides to every disputeAs part of its mission, Revdex.com assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company resolves any issues that may arise.Our hopes are that you will recognize this Revdex.com service as a positive effortOur intent is to be of assistance only to the extent that we may accomplish a fair and reasonable resolveAt this time, we request you review the issues presented and consider how the matter can be addressed and/or resolved.Please provide Revdex.com with a written response within calendar days of the date of this letter, advising of the position your company will takeIf you prefer, the customer may be contacted directly to resolve this matter, in which case Revdex.com requests notification of the outcome.Please understand that the consumer's complaint and your response may be publicly posted on the Revdex.com websitePlease do not include any information that personally identifies your customerRevdex.com may edit the complaint or your response to remove personally identifiable information or inappropriate language.If you received this complaint via email simply click on the “Submit a Response”, link located on the left, when you are ready to respond You may also send your response to [email protected], or by mail or fax to602-798-To learn more about Revdex.com's Dispute Resolution process, visit http://bit.ly/Revdex.comdrprocessPlease contact us if you feel you have received this letter in error.Thank you in advance for your attention to this matterSincerely,Dispute Resolution Consultant Your Revdex.comCUSTOMER EXPERIENCE INFORMATIONCustomer Information: [redacted] Daytime Phone: [redacted] Evening Phone: [redacted] *-mail: [redacted] The details of this matter are as follows:Complaint Involves: Service IssuesCustomer’s Statement of the Problem:our contract with this processing company expired in DecI was told some time ago if I faxed them a letter at the end of the contract, and told them we wanted the contract to end it would endI did not hear from them, I have called their customer service number - no responseI have gotten through to a lady who said she was giving them my numerous messages, my e-mail , my phone numberthey are still taking a fee out of our business checking accountWe have not taken credit card sales for over two yearsSince they were still taking a fee, I thought I would issue a stop payment at the bank - they sent that information to a collection agency who wants They have no e-mail, no direct phone number available to us.Complaint Product/Service: credit card processing Problem Occurred: 1/15/2015Name of Salesperson:Desired Settlement:Refund of the monthly fees, the contract cancelled, and no collection fees and no reflection on our credit.We for some reason did not get these messages and apoligize we are very open to making a settlement with the customer and not reflecting things on their credit