Imex Furniture

The customer purchased a sectional worth $for all piecesI received a call that the customer had a problem with the springs in one of themThe following week I went to the customer's house to inspect the problemI acknowledged the fact that there was something wrong with ONE spring I told the customer that I would send in our CERTIFIED [redacted] REPAIRMANI also told the customer that I would find out about the warranty coverage from LaneUpon speaking with them, they confirmed my suspicions that the item is NOT to be replaced if we are able to fix itWithin the following two days, the customer repeatedly called the store and I informed him that this was not something we have people on standby waiting forI told him that the next time we are in the area, which was within a week, I will have the repairmen take a look at it againWhen the install techs arrived at the customers house, they confirmed to the customer that the spring was damaged and that we, as a [redacted] REPAIR SHOP have the right to try to fix the item before having to replace itThe customer spotted another similar sectional in the truck and demanded they leave that one to himHe called and I obviously said we can not do that After the item was received in our workshop the same day, and the problem diagnosed, I called the customer to tell him that I could assure him 100% that we could repair the spring that had came out of placeHe called multiple times demanding a new piece and I informed him that as a business we can not give away new furniture that warranty does not replace since the warranty is through [redacted] and not through us The piece of furniture was repaired, detailed, and delivered to the customers house the same dayThe customer is no longer allowed in our store, not because of the warranty claim, but because of several incidents of his actionsWe have been with Revdex.com for a very long time and as you can tell by our clean record, we take very good care of our customersWe tried in all ways to satisfy the customer but his demands were out of our reach I seriously hope this frivolous complaint will not affect our good standing with you Thanks in advance, [redacted] Operations Manager Imex Furniture CELL: 315-520- [redacted] New York Mills, NY

Paul stated: Everything has been resolved with the consumer as we sent them a refund check given the furniture could no longer obtainedThe reason the check could not be issued when they were in the store, is because I was not here and I am the only one who can sign the checks

The customer purchased a sectional worth $2500 for all 7 pieces. I received a call that the customer had a problem with the springs in one of them. The following week I  went to the customer's house to inspect the problem. I acknowledged the fact that there was something wrong with ONE spring....

I told the customer that I would send in our CERTIFIED [redacted] REPAIRMAN. I also told the customer that I would find out about the warranty coverage from Lane. Upon speaking with them, they confirmed my suspicions that the item is NOT to be replaced if we are able to fix it. Within the following two days, the customer repeatedly called the store and I informed him that this was not something we have people on standby waiting for. I told him that the next time we are in the area, which was within a week, I will have the repairmen take a look at it again. When the install techs arrived at the customers house, they confirmed to the customer that the spring was damaged and that we, as a [redacted] REPAIR SHOP have the right to try to fix the item before having to replace it. The customer spotted another similar sectional in the truck and demanded they leave that one to him. He called and I obviously said we can not do that.  After the item was received in our workshop the same day, and the problem diagnosed, I called the customer to tell him that I could assure him 100% that we could repair the 1 spring that had came out of place. He called multiple times demanding a new piece and I informed him that as a business we can not give away new furniture that warranty does not replace since the warranty is through [redacted] and not through us.  The piece of furniture was repaired, detailed, and delivered to the customers house the same day. The customer is no longer allowed in our store, not because of the warranty claim, but because of several incidents of his actions. We have been with Revdex.com for a very long time  and as you can tell by our clean record, we take very good care of our customers. We tried in all ways to satisfy the customer but his demands were out of our reach.  I seriously hope this frivolous complaint will not affect our good standing with you.  
Thanks in advance, 
[redacted]
Operations Manager
Imex Furniture
CELL: 315-520-6854 
 
[redacted]
 New York Mills, NY 13492