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IMG Realty Reviews (2)

We are writing in respond to the complaint letter received from *** *** dated October 4, 2017.As a Real Estate Brokerage, we have a fiduciary duties to our clients, which are the highest duties known to the lawOur agent Is obligated to use reasonable care and diligence in pursuing the
principal's affairsThe standard of care expected of a real estate broker representing a seller or buyer is that of a competent real estate professional.As an agent representing others in their real estate dealings, a broker or salesperson is under a duty to use his/her superior skill and knowledge while pursuing his/her principal's affairsThis duty includes an obligation to affirmatively discover facts relating to his/her principal's affairs that a reasonable and prudent real estate broker would be expected to investigateSimply put, this Is the same duty any professional, such as doctor or lawyer, owes to his patient or client.When acting as a buyer's agent, broker and salesperson assist buyers by helping them purchase property for the lowest available price under the best termsThe broker and salesperson must ensure to negotiate In the best interest of the client and at all times keep the client aware of any new Information that can help make a solid decision.At our brokerage firm, we uphold this high standard and though our agents are independent agents, we apply and expect them to carry out their duty to their principals with zero tolerance policyTherefore, upon receipt of this letter, we Immediately reviewed and research as well as providing our independent agent the opportunity to explain the situation*** *** is a dedicated and passionate Realtor with more than years experiencedShe joined our firm with many satisfied client databaseWe raised questions whether there's any base to the complaint set forth by *** *** and based upon the respond received from *** *** Included her supported documents, emails, texts, and timeline record, she had performed and fulfilled her obligation to her principal.In this incident, I am not quite understand or have any knowledge of what Items that were promised by our independent agent that was not followed through and what action that *** *** is seeking to be corrected when the home-inspection items complaint were repaired along with the credit In lieu for the remaining items; which was accepted by *** *** and her husbandShe accepted the total seller's credit in the amount of $7,000, $3,from our brokerage as well as the repair out of agent's pocket after closing in the amount of $*** ***'s complaint that the amount of $2,accepted from the seller is not adequate for repair needed but in fact she fail to mentioned in her letter that she also accepted our brokerage's credit, combined credit summed up to be $11,Furthermore, *** *** never once raised complaint or concern regarding her un-satisfactory with our independent agent's nor allowing our firm the opportunity to address or remedy if there Is any issue prior to closing so we could gain another satisfied client as we had in many years in business.I have attached the respond from *** *** *** with timeline for your reviewPlease do not hesitate to contact our office if you have further question.Sincerely Yours,Katherine C***, Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I do not agree with the response that was providedResponse that was provided by the realtor was inaccurate and conveyed information; in addition to missing or lack of information
Regards,
*** ***

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Address: 110 E Broad St Suite 110B, Falls Church, Virginia, United States, 22046

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