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IMG Worldwide, Inc.

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IMG Worldwide, Inc. Reviews (4)

To Whom It May Concern:A letter and refund check has been sent to MrU***If you need further information contact me at ***.Mahalo,H*** ***

A-1 management eventually had their field repair man return to my property and reinstall the toilet at no charge.  It hasn't leaked since (over 10 months).  I appreciate their eventual follow through on this matter.  I have had a couple other plumbing jobs done by them over the years, in which I was satisfied and I would consider using them again.   [redacted]

Dear Mr. [redacted]:  I am sorry that I took so long to respond to your complainant, I have been on the mainland.  I understand your frustration regarding this issue and would like to help you any way I can.  It is my understanding after reviewing your invoices and talking with Daniel...

that the wax seal under you toilet was leaking due to the condition of the flooring beneath it causing the toilet to rock and break the seal.  Whether the floor was simply not even or flat or the floor needed to be repaired due to previous water damage, I do not know, but this was Daniel’s diagnosis.  Resetting it without fixing the floor even if shims were used would have only been a temporary fix and would eventually leak again.  I understand at the time that you did not want the toilet shimmed or a credit as Daniel offered you at the time, but instead a discount on repairing the flooring. Unfortunately, we do not do this type of work and I would want to make sure that you get a professional job.  However, I can refer you to someone who repairs flooring.  In addition, I apologize for the fact that our technician who snaked your line and reset your toilet did not notice the condition of the floor when he reset it.  Unfortunately this type of problem sometimes goes unnoticed until it causes a problem as it did in this case.  I cannot go back and correct this but I can offer you some money back from your previous visit.    Please call me at my office 262-3747 at your earliest convenience and let me know what you would like to do.  I am extremely sorry for any inconvenience or stress that this situation may have caused you and hope that the solution I have proposed is satisfactory.    Sincerely, Karen D[redacted] President A-1 Budget Plumbing

Dear Mr.[redacted]/ Hawaii's Revdex.com:I hope that the money we refunded you on our last invoice satisfactorily resolved the issue you were having with our company.  Regarding the discrepancy, service companies generally charge for travel time .  Most companies charge actual travel time.  A-1...

charges a maximum of 15 minutes if the job takes at least the one hour minimum.  15 minutes seldom even covers our traveling costs.  Additionally the customer is charged from the time that the plumber arrives on site until the time he leaves.  All of that time is part of the cost of doing your job.  In addition, A-1 Budget Plumbing is much cheaper than most of the plumbing companies servicing our island.  Other companies charge high fixed flat rates and the companies that pay their plumbers commission charge even more.  We on the other hand charge by the hour plus material.  This is actually the fairest method of pricing.  Our goal is to give you good job for a fair price.Thank you for choosing A-1 Budget Plumbing.  And I wish you all the best in the new year. Sincerely Karen [redacted] president of A-1 Budget PlumbingSincerely Karen * D[redacted]President of A-1 Budget Plumbing

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