In regards to Mr [redacted] response, the vinyl siding installation was completed on 9/5/and the gutters were completed on 9/9/It wasn’t until two weeks later that Mr [redacted] came in to discuss his roof having a leakOur installers went out to the property on 9/24/to address the roof leak and some other issues he was having It was not until this time that our installers fixed the roofing leak and told him that the roof had issues and needed replacing As stated before we were not contracted to inspect or do any work with the roof, and we will not set foot on this property until Mr [redacted] Agrees to pay for the extra work to fix this problemAlso as stated to Mr [redacted] , fixing the soffit will not fix the problemThe roofing needs to be replaced, and without having the roof replaced this problem will happen again
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I just want my back gutter on the house, which is something I already paid forThey fixed the leak on the roof, before they put the gutters on, so if they said the roof was bad at that time, why did they put the gutters on after that? One crew put the vinyl siding on, then later on another crew put the gutters up [redacted]
In regards to Mr***
Complaint, we put Fascia boards, soffit, and guttering on the house in the
first week of September 2014. After the
job was complete Mr*** came in inquiring about work that was supposed to
be done on the house that was not in the original contract, after
doing this
work to satisfy the customer at no charge, he came in stating that the house
had a roof leak and that we caused it.
We did not do any work to the roof on this property nor were we
contracted to inspect the roof, but in the interest of customer satisfaction we
sent someone out to take a look at this leak and fix this for him at no charge
Mr*** was informed at this time that this roof was improperly installed
and may have several leaks
On Wednesday March 4, 2015, Mrs
*** called in to say that the gutter on the rear of the house has fallen
offWe sent installers to the house to put the guttering back up. When the installers arrived it was not just
the guttering that had come off, it was the guttering, soffit, and fascia that
had fallen off of the back of the house.
After inspection of the damage it was determined the gutter, soffit, and
fascia board had pulled off of the house due to rotten Rafter tails.
These are rotten because of the improperly installed Ondura roofingThe Ondura
Roofing was put down over top of the existing shingle roof, with screws that
have the washer, and the screws are sticking up and the washers are not sealing
the holesTherefor water is running in under this roof and down the old roof
and coming out behind the gutters, fascia, and soffitThis damage was not evident
during the original installation due to the fact that the rafter tails and old fascia
were painted with several coats of paint and hid the rot.
Even if this damage had been
discovered during the original installation there would have been a charge to
correct this issue at the time, but as stated before we were not contracted to
inspect or work on the roof period. We
informed both Mrs*** and Mr***, once this was discovered on March 4,
2015, that we can fix this problem of the material falling off of the house,
but that the underlying roof problem will cause this to happen again. We recommended that they have the roof
replaced. There are also several
pictures showing this damage and the cause of the damage that were sent to Mr
*** as well.
There will be a charge to fix this
damage as it was not caused by our work, nor is it a problem with our
workmanship. If Mr*** is unwilling
to pay for this work, then Cook Siding and Window CoInc., will not do any
work to this property, periodMr*** also stated that he will be
contacting his lawyer to settle this in *** *** court, at that time he
was informed that if he wants to pursue this as a legal matter then we
definitely will not set foot on the property until this matter is resolved in
court. Due to the fact that it is the
roof that is causing this damage Mr*** was also informed that he should be
contacting his roofer or whomever installed the roofing to cover the damages
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The windows were not insulated, exterior caulk was added. I can see that as the windows are not trimmed inside.The frame of the new storm door also had extra holes made to place screws and it looks sloppy with caulk smeared on it. I can send pictures if necessary. I would like the frame replaced, not just stripped screws.For the record- it was the salesman responsibility to take care of the issues, not mine to call Me Cook. I told him I would contact Revdex.com, and waited a week for a reply. As none was rec'd, I contacted Revdex.com.Thank you for your time and assistance,
[redacted]
In regards to Mr. [redacted] response, the vinyl siding
installation was completed on 9/5/14 and the gutters were completed on 9/9/14. It
wasn’t until two weeks later that Mr. [redacted] came in to discuss his roof having
a leak. Our installers went out to the property on 9/24/14 to address the roof
leak and some other issues he was having.
It was not until this time that our installers fixed the roofing leak
and told him that the roof had issues and needed replacing. As stated before we were not contracted to
inspect or do any work with the roof, and we will not set foot on this property
until Mr. [redacted] Agrees to pay for the extra work to fix this problem. Also as
stated to Mr. [redacted], fixing the soffit will not fix the problem. The roofing needs
to be replaced, and without having the roof replaced this problem will happen
again.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just want my back gutter on the house, which is something I already paid for. They fixed the leak on the roof, before they put the gutters on, so if they said the roof was bad at that time, why did they put the gutters on after that? One crew put the vinyl siding on, then later on another crew put the gutters up. [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has taken a couple months, and much aggravation, to get a window. The other windows I purchased were not insulated, just received recaulked. Also, the framed storm door had been removed and screws were stripped and extra holes put in frame.
Regards,
[redacted]
In regards to Mr [redacted] response, the vinyl siding installation was completed on 9/5/and the gutters were completed on 9/9/It wasn’t until two weeks later that Mr [redacted] came in to discuss his roof having a leakOur installers went out to the property on 9/24/to address the roof leak and some other issues he was having It was not until this time that our installers fixed the roofing leak and told him that the roof had issues and needed replacing As stated before we were not contracted to inspect or do any work with the roof, and we will not set foot on this property until Mr [redacted] Agrees to pay for the extra work to fix this problemAlso as stated to Mr [redacted] , fixing the soffit will not fix the problemThe roofing needs to be replaced, and without having the roof replaced this problem will happen again
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I just want my back gutter on the house, which is something I already paid forThey fixed the leak on the roof, before they put the gutters on, so if they said the roof was bad at that time, why did they put the gutters on after that? One crew put the vinyl siding on, then later on another crew put the gutters up [redacted]
In regards to Mr***
Complaint, we put Fascia boards, soffit, and guttering on the house in the
first week of September 2014. After the
job was complete Mr*** came in inquiring about work that was supposed to
be done on the house that was not in the original contract, after
doing this
work to satisfy the customer at no charge, he came in stating that the house
had a roof leak and that we caused it.
We did not do any work to the roof on this property nor were we
contracted to inspect the roof, but in the interest of customer satisfaction we
sent someone out to take a look at this leak and fix this for him at no charge
Mr*** was informed at this time that this roof was improperly installed
and may have several leaks
On Wednesday March 4, 2015, Mrs
*** called in to say that the gutter on the rear of the house has fallen
offWe sent installers to the house to put the guttering back up. When the installers arrived it was not just
the guttering that had come off, it was the guttering, soffit, and fascia that
had fallen off of the back of the house.
After inspection of the damage it was determined the gutter, soffit, and
fascia board had pulled off of the house due to rotten Rafter tails.
These are rotten because of the improperly installed Ondura roofingThe Ondura
Roofing was put down over top of the existing shingle roof, with screws that
have the washer, and the screws are sticking up and the washers are not sealing
the holesTherefor water is running in under this roof and down the old roof
and coming out behind the gutters, fascia, and soffitThis damage was not evident
during the original installation due to the fact that the rafter tails and old fascia
were painted with several coats of paint and hid the rot.
Even if this damage had been
discovered during the original installation there would have been a charge to
correct this issue at the time, but as stated before we were not contracted to
inspect or work on the roof period. We
informed both Mrs*** and Mr***, once this was discovered on March 4,
2015, that we can fix this problem of the material falling off of the house,
but that the underlying roof problem will cause this to happen again. We recommended that they have the roof
replaced. There are also several
pictures showing this damage and the cause of the damage that were sent to Mr
*** as well.
There will be a charge to fix this
damage as it was not caused by our work, nor is it a problem with our
workmanship. If Mr*** is unwilling
to pay for this work, then Cook Siding and Window CoInc., will not do any
work to this property, periodMr*** also stated that he will be
contacting his lawyer to settle this in *** *** court, at that time he
was informed that if he wants to pursue this as a legal matter then we
definitely will not set foot on the property until this matter is resolved in
court. Due to the fact that it is the
roof that is causing this damage Mr*** was also informed that he should be
contacting his roofer or whomever installed the roofing to cover the damages
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The windows were not insulated, exterior caulk was added. I can see that as the windows are not trimmed inside.The frame of the new storm door also had extra holes made to place screws and it looks sloppy with caulk smeared on it. I can send pictures if necessary. I would like the frame replaced, not just stripped screws.For the record- it was the salesman responsibility to take care of the issues, not mine to call Me Cook. I told him I would contact Revdex.com, and waited a week for a reply. As none was rec'd, I contacted Revdex.com.Thank you for your time and assistance,
[redacted]
In regards to Mr. [redacted] response, the vinyl siding
installation was completed on 9/5/14 and the gutters were completed on 9/9/14. It
wasn’t until two weeks later that Mr. [redacted] came in to discuss his roof having
a leak. Our installers went out to the property on 9/24/14 to address the roof
leak and some other issues he was having.
It was not until this time that our installers fixed the roofing leak
and told him that the roof had issues and needed replacing. As stated before we were not contracted to
inspect or do any work with the roof, and we will not set foot on this property
until Mr. [redacted] Agrees to pay for the extra work to fix this problem. Also as
stated to Mr. [redacted], fixing the soffit will not fix the problem. The roofing needs
to be replaced, and without having the roof replaced this problem will happen
again.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just want my back gutter on the house, which is something I already paid for. They fixed the leak on the roof, before they put the gutters on, so if they said the roof was bad at that time, why did they put the gutters on after that? One crew put the vinyl siding on, then later on another crew put the gutters up. [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It has taken a couple months, and much aggravation, to get a window. The other windows I purchased were not insulated, just received recaulked. Also, the framed storm door had been removed and screws were stripped and extra holes put in frame.
Regards,
[redacted]