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Immediate Pool Builders Reviews (5)

Britnee, We spoke to the [redacted] representative regarding the difference between the [redacted] and the [redacted] is the control panel inside the system. We are willing to change out the control panel inside but not replace the entire system. What he was quoted originally was the [redacted], not...

the [redacted]. When the invoice was created there was a clerical error showing the wrong item. We explained to Mr. [redacted] that the error was made and that the [redacted] was substantially more expensive then what he paid but he wants us to pay out of pocket for that. We did NOT originally send the bid showing the [redacted], it was the [redacted]. Our technician was called back out to his home on 6 different occasions for the exact same reason each time and that was to go over all the equipment each time, we did not bill that to him although we had to pay our technician.

 

What we will do is switch out the internal control panel for him but not replace the entire system. He can call [redacted] and verify that the only difference is the actual control panel. Please let me know if this is acceptable to Mr. [redacted] or not.

 

I am attaching the original estimate as well as the receipt that he signed. He also deducted $56.05 from our invoice for materials he wanted used and we did not charge him for the work.

 

Thank you,

Construction Coordinator

Immediate Pool Builders, LLC 

###-###-#### phone

###-###-#### fax

[redacted]@immediatepools.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Subject:  Response to Immediate Pools Recommendation

for Closure, dated 10/14/2014

 

References:

 

A – My letter to Immediate Pools, dated 9/2/2014, with the

initial declaration of error in equipment installation.  This was prior to Revdex.com involvement.

 

B - Two emails on file, both identified with a Estimate #[redacted],

both dated 8/12/2014 attached.

 

Before responding to the body of Immediate Pools complaint

response, the following errors should be corrected:

 

1.  There is more to

just replacing the control panel inside. 

This was discussed in document, reference A, which includes a 9 channel

[redacted] Personality Kit, associated remote control and pertinent parts.  Also, the door will require changing as it

depicts [redacted] instructions.  I have

also researched the required changes using the [redacted] website and discussed

with an Authorized [redacted] Dealer in person.

 

2.  There were two post

installation trips, one to complete the programming for spa overspill, one for

a programming issue with the system not starting in the morning.  These are installation issues. This was the technician’s

first job for Immediate Pools. The technician showed up without the necessary

tools and supplies to perform the installation, requiring the homeowner to

supply many nuts, bolts, washers, wire, tools and PVC fittings from his garage.  In addition, it was necessary for the

homeowner to make two trips to ACE hardware for PVC necessary to complete the

job.  The job could not be completed

without the PVC.  These supplies were

“not what I wanted” per their comment, but required to complete the job.  I submitted one ACE receipt ($56.05) which was

deducted from the final invoice and payment. 

The second ACE trip and subsequent receipt was around $12 and not deducted.

There were many trips between Friday through Monday during installation, which [redacted],

the owner, stated was to take one day, most likely caused Immediate Pools confusion

on how many trips (6 stated) were made. 

These Immediate Pools points are not germane to this Revdex.com compliant.

 

3.  Immediate Pools

has no configuration control on their Estimates.  We received two emails on the costs

(reference B), both had an attachment with the Estimate identified #[redacted], dated

8/12/14.  We have this information on

file and never received an Estimate with [redacted] delineated. Their copy with

[redacted] identified has #[redacted] and 8/12/14 too! 

What is amazing is the two Estimates I received (ref. A) and the final invoice

that I paid, have [redacted].  The only

Estimate [redacted] (dated 8/12/2014) with [redacted] identified, which I did not

receive, is yet another estimate version identified as Estimate [redacted] (dated

8/12/2014).  Hard to explain.

 

Rejection:  The rejection is based on Immediate Pools

recommendation for equipment replacement as discussed in paragraph one above.   As I requested in the reference A and in the

initial Revdex.com compliant against Immediate Pools, “Replace the [redacted]

controller with the [redacted] controller which was bid.  I want to approve what part numbers Immediate

Pools is installing prior to installation.” 

Furthermore, I reserve the right to have, at my expense, a Pentair

representative on site while the installation is updated to [redacted]. 

 

I will proceed after I reviewing the part numbers and a

timeframe for the installation, provided by Immediate Pools.

 

In parallel, I am proceeding with an [redacted] Complaint.

 

Thank you Revdex.com for hosting this Complaint,

Regards,[redacted]

Re: [redacted]: We spoke to the customer and sent an employee to his residence to correct any work he requested. While our employee was there he noticed some imperfections on the deck that the customer had not noticed and repainted the deck for no cost. We refunded Mr. [redacted] the...

requested $200.00 and he has since received that payment. Everything he requested has been complied with and customer said he was satisfied. Thank you, [redacted]/Owner

Review: Thinset never cleaned off stacked stone water feature. Large areas of gray haze and spots of mortar left on face of water feature. Pieces of stacked stone falling off into bottom of pool. Repeated requests to repair this have been made for nearly 6 months since product was installed.

Final bill included unauthorized charges for work never performed. Project coordinator ([redacted]) agreed to refund $200. in January 2014 but never issued refund. Paid in full December 2013 (nearly $20,000).Desired Settlement: Clean and repair water feature and refund $200 that was charged for work never performed (charged $200 to repair dedicated vacuum line but no repairs made).

Business

Response:

Re: [redacted]: We spoke to the customer and sent an employee to his residence to correct any work he requested. While our employee was there he noticed some imperfections on the deck that the customer had not noticed and repainted the deck for no cost. We refunded Mr. [redacted] the requested $200.00 and he has since received that payment. Everything he requested has been complied with and customer said he was satisfied. Thank you, [redacted]/Owner

Review: An estimate, dated August 13, 2014, was accepted to replace existing pool equipment. This bid included a pool "[redacted]" pool/spa controller. Immediate pools installed a much less expensive "[redacted]" controller. This controller cost about 50% less than what was in the estimate and has much less capabilities. A letter was sent to Immediate Pools on September 2nd identifying the incorrect installation with no response. After many attempts to reach the owner, [redacted] the owner, was reached on September 12th. He stated it was a clerical error and he would not honor what was identified in the estimate. Bottom line, Immediate Pools bid an expensive controller and installed a much less expensive unit.Desired Settlement: Replace the incorrect [redacted] controller with the [redacted] controller which was in the bid. I want to approve what part numbers Immediate Pools is installing prior to installation.

Business

Response:

Britnee, We spoke to the [redacted] representative regarding the difference between the [redacted] and the [redacted] is the control panel inside the system. We are willing to change out the control panel inside but not replace the entire system. What he was quoted originally was the [redacted], not the [redacted]. When the invoice was created there was a clerical error showing the wrong item. We explained to Mr. [redacted] that the error was made and that the [redacted] was substantially more expensive then what he paid but he wants us to pay out of pocket for that. We did NOT originally send the bid showing the [redacted], it was the [redacted]. Our technician was called back out to his home on 6 different occasions for the exact same reason each time and that was to go over all the equipment each time, we did not bill that to him although we had to pay our technician.

What we will do is switch out the internal control panel for him but not replace the entire system. He can call [redacted] and verify that the only difference is the actual control panel. Please let me know if this is acceptable to Mr. [redacted] or not.

I am attaching the original estimate as well as the receipt that he signed. He also deducted $56.05 from our invoice for materials he wanted used and we did not charge him for the work.

Thank you,

Construction Coordinator

Immediate Pool Builders, LLC

###-###-#### phone

###-###-#### fax

[redacted]@immediatepools.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

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Address: 329 W Lone Cactus Dr Ste 6, Phoenix, Arizona, United States, 85027-2939

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