Immigration Case Management Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want to start off saying that Mrs [redacted] left me no other choice than reach the Revdex.com to resolve this matter She never informed me the status of my case At the contrary, I was constantly trying to communicate with her to find out if she received any news from [redacted] Therefore, I am not afraid to call Mrs [redacted] a liar Most of the information she is stating in her letter are lies and I can prove that 1stI met [redacted] -in person- in a Tijuana club through a common friend I reached Mrs [redacted] via [redacted] and I met her in person to discuss about my case We met at her office in Tijuana on Thursday, May 21, at 5pm (See 1st attachment)During our encounter I explained to her my case I informed her that in 1995, my father -as permanent resident- petitioned me and my brother [redacted] , but later in he became US Citizen My concern was that the priority date for my case (as original daughter of a permanent resident) was approaching soon While the cases for sons or daughter of US Citizens were a bit behind My main doubt and concern was on how my case was going to be filed I asked her which option applied to me: as daugher of a Permanent Resident -as the original paperwork were done- or if I needed to file as daughter of a US Citizen.Mrs [redacted] stated that my process could be done as daughter of Permanent Resident but will have to do it close to the priority date.NOVEMBER, 2015: I personally check the [redacted] Bulletin every month and I at this point I am very familiar with the information in it So, a few months later, while studing in Spain, I reached out Mrs [redacted] again because I knew that my priority date will be arriving and I needed legal counseling and a legal assistance to help me fill out my paperwork.Mrs [redacted] agreed to work in our case (for $dlls each) and stated she will move forward our cases as Son/Daughter of Permanent Resident (See attachment 2) I told her I will be communicating with her via email and send her all documents needed through my brother I found that my brother, [redacted] , met her representative, [redacted] *** [redacted] provide him with documents and family pictures as well as $dollars to start with our caseA month went by and did not hear from Mrs [redacted] Due to the holidays I understood I needed to wait and on my return I reached Mrs [redacted] MARCH, 2016: [redacted] and I met for the second time in March 24, I never met [redacted] as she and him are stating in their letters As matter fact I did not know who Mr [redacted] was, until August, (which I will explain later in this same letter).When I met Mrs [redacted] for the second time she stated [redacted] sent me a letter at the address my father used when he petitioned us I told her I updated my father address twice and that I received a notification from [redacted] about it [redacted] asked me to sign a document which will go to [redacted] indicating that she will act from my behalf She went further and said that after I signed this document it will take about 2-weeks for a response A month passed by and I did not get any news from Mrs [redacted] , I kept insisting and she requested for more weeksMonths went by and I did not heard anything about my case.July 2016: When I received my tourist [redacted] and while in vacation I had the time to inquire more about my case with two immigration attorneys I wanted to confirm that my case could move forward as daughter of resident as Mrs [redacted] previously informed me I was able to get consultation with differents immigrations attorneys and a legal assistance (see attachment 3) and they ALL advised that my case needs to be file as daughter of citizen and that there is nothing to be done at the moment but wait until my priority date and this could take two to e four more years I tried to insist IF there would be another way as Mrs [redacted] advised and the attorneys clearly said NO and they won't take my case until my priority date as Daughter of US Citizen will arrive.I was very confused and shocked because Mr [redacted] never warned me about thisAt the contrary, she was giving me hopes, information as she still falsely giving information to the Revdex.com in letter response.August 2016: After founding my case was not viable I decided to go to Mrs [redacted] office in Chula Vista but she was not present so I spoke to her secretary (to be honest, I don't know if her name is [redacted] ) The secretary was very polite, she said she was the one communicating with me via e-mail during my staying in Spain I did not know this, I thought I was communicating with [redacted] and sometimes with Mr [redacted] as the emails were signed under [redacted] name Regardless, I spoke with the secretary and told her I knew my case was not going to proceed I let her know that I went to see couple of attorneys and they explained to me why my case was not viable In addition I told her I recently found I was pregnant and I would not have time to continue look for Mrs [redacted] nor follow up with my case, so, I decided is better to cancel it The secretary said she will let [redacted] know and then call me back or if I decided to come at a certain hour of the week [redacted] is usually there at that time I provide to her with my sisters phone number, she had my Tijuana phone number and I advised her that email works better for me.I did not heard back from the secretary or [redacted] so a few days later I stopped by at the office again Neither [redacted] or the secretary were at that moment, it was another lady (I don't have her name) I explained to her the reason of my visit and she called a man, who at that moment I found it was Mr [redacted] *** I explained to Mr [redacted] that I have seen other immigration lawyers and they advised my case is not going to proceed at the moment I told him I decided to cancel my case as I found about my pregnancy and I don't have time to follow up with it nor wanted to keep chasing Mr [redacted] for a follow up Mr [redacted] was courteous and let me know he will discuss my case with [redacted] and will call me back I told him I been waiting for that call for days as this was my second visit to the office He asked me to please allow him until that evening to call me back once [redacted] gets to the office I agreed to wait.I want to emphasis that I NEVER met Mr [redacted] in Tijuana as stated in Mrs [redacted] letter Neither I was told about an invoice or a refund check It is very sad how Mrs [redacted] can lie and be so unprofessional I want to touch a few points and ask some questions in regards to Mrs [redacted] response letter.1: Why are you and your secretary are claiming that you attempted to reach me several times and not proving it? You, [redacted] , and your secretary knew very well that my primary via of communication is my e-mail or [redacted] I never received a message about an invoice or a checkIf you in fact wrote me a check, why did you do so? You should know better that as a non-immigrant with a [redacted] B2, it's a hassle to cash a check Not only that but I paid you in Cash, I am expecting to get my reimbursement the same method or to my sibblings account3: As far as I was informed any documents will need to be submitted to the [redacted] if they are requested and this is primarily done when the priority date arrives Is not clear to me why or for what reason you translated our birth certificates and other documents In your response letter you are submitting our [redacted] conversation, I am glad you did so, but you tampered the information saying that my first contact with you was during my staying in Spain and wrote that I stopped communicating with you in August I have attached a screenshot from our conversation which started in April 4, at 11:31pm and a screenshot from the last message I sent you was in October 28, at 11:09am and you saw and read it on Oct 30, at 11:06am (see attachment 4).I demand a reimbursement in full Please deposit it at my sibling's account # [redacted] *** Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want to start off saying that Mrs. [redacted] left me no other choice than reach the Revdex.com to resolve this matter.  She never informed me the status of my case.  At the contrary, I was constantly trying to communicate with her to find out if she received any news from [redacted].  Therefore, I am not  afraid to call Mrs. [redacted] a liar.  Most of the information she is stating in her letter are lies and I can prove that.  1st. I met [redacted] -in person- in a Tijuana club through a common friend.  I reached Mrs. [redacted] via [redacted] and I met her in person to discuss about my case.  We met at her office in Tijuana on Thursday, May 21, 2015 at 5pm.  (See 1st attachment)During our encounter I explained to her my case.  I informed her that in 1995, my father -as permanent resident- petitioned me and my brother [redacted],  but later in 2008 he became US Citizen.  My concern was that the priority date for my case (as original daughter of a permanent resident) was approaching soon.  While the cases for sons or daughter of US Citizens were a bit  behind.  My main doubt and concern was on how my case was going to be filed.  I asked her which option applied to me: as daugher of a Permanent Resident -as the original paperwork were done- or if I needed to file as daughter of a US Citizen.Mrs. [redacted] stated that my process could be done as daughter of Permanent Resident but will have to do it close to the priority date.NOVEMBER, 2015:  I personally check the [redacted] Bulletin every month and I at this point I am very familiar with the information in it.   So, a few months  later, while studing in Spain,  I reached out Mrs. [redacted] again because I knew that my priority date will be arriving and I needed legal counseling and a legal assistance to help me fill out my paperwork.Mrs. [redacted] agreed to work in our case (for $500 dlls each) and stated she will move forward our cases as Son/Daughter of Permanent Resident (See attachment 2).  I told her I will be communicating with her via email and send her all documents needed through my brother.  I found that my brother, [redacted],  met her representative, [redacted]. [redacted] provide him with documents and family pictures as well as $500 dollars to start with our case. A month went by and did not hear from Mrs. [redacted]. Due to the holidays I understood I needed to wait and on my return I reached Mrs [redacted]. MARCH, 2016: [redacted] and I met for the second time in March 24, 2016.  I never met [redacted] as she and him are stating in their letters.  As matter fact I did not know who Mr. [redacted] was, until August, (which I will explain later in this same letter).When I met Mrs. [redacted] for the second time she stated [redacted] sent me a letter at the address my father used when he petitioned us.   I told her I updated my father address 2 twice and that I received a notification from [redacted] about it.   [redacted] asked me to sign a document which will go to [redacted] indicating that she will act from my behalf.  She went further and said that after I signed this document it will take about 2-3 weeks for a response.  A month passed by and I did not get any news from Mrs. [redacted], I kept insisting and she requested for 2 more weeks. Months went by and I did not heard anything about my case.July 2016: When I received my tourist [redacted] and while in vacation I had the time to inquire more about my case with two immigration attorneys.  I wanted to confirm that my case could move forward as daughter of resident as Mrs. [redacted] previously informed me.   I was able to get consultation with differents immigrations attorneys and a legal assistance (see attachment 3) and they ALL advised that my case needs to be file as daughter of citizen and that there is nothing to be done at the moment but wait until my priority date and this could take two to e four more years.  I tried to insist IF there would be another way as Mrs. [redacted] advised and the attorneys clearly said NO and they won't take my case until my priority date as Daughter of US Citizen will arrive.I was very confused and shocked because Mr. [redacted] never warned me about this. At the contrary, she was giving me false hopes, false information as she still falsely giving information to the Revdex.com in letter response.August 2016: After founding my case was not viable I decided to go to Mrs. [redacted] office in Chula Vista but she was not present so  I spoke to her secretary (to be honest, I don't know if her name is [redacted]).   The secretary was very polite, she said she was the one communicating with me via e-mail during my staying in Spain.  I did not know this, I thought I was communicating with [redacted] and sometimes with Mr. [redacted] as the emails were signed under [redacted] name.  Regardless, I spoke with the secretary and told her I knew my case was not going to proceed.  I let her know that I went to see couple of attorneys and they explained to me why my case was not viable.  In addition I told her I recently found I was pregnant and I would not have time to continue look for Mrs. [redacted] nor follow up with my case, so, I decided is better to cancel it.  The secretary said she will let [redacted] know and then call me back or if I decided to come at a certain hour of the week [redacted] is usually  there at that time.  I provide to her with my sisters phone number, she had my Tijuana phone number and I advised her that email works better for me.I did not heard back from the secretary or [redacted] so a few days later I stopped by at the office again.  Neither [redacted] or the secretary were at that moment, it was another lady (I don't have her name) I explained to her the reason of my visit and she called a man, who at that moment I found it was Mr. [redacted].  I explained to Mr. [redacted] that I have seen other immigration lawyers and they advised my case is not going to proceed at the moment.  I told him I decided to cancel my case as I found about my pregnancy and I don't have time to follow up with it nor wanted to keep chasing Mr. [redacted] for a follow up.   Mr. [redacted] was courteous and let me know he will discuss my case with [redacted] and will call me back.  I told him I been waiting for that call for days as this was my second visit to the office.  He asked me to please allow him until that evening to call me back once [redacted] gets to the office.  I agreed to wait.I want to emphasis that I NEVER met Mr. [redacted] in Tijuana as stated in Mrs. [redacted] letter.  Neither I was told about an invoice or a refund check.  It is very sad how Mrs. [redacted] can lie and be so unprofessional.  I want to touch a few points and ask some questions in regards to Mrs. [redacted] response letter.1: Why are you and your secretary are claiming that you attempted to reach me several times and not proving it? You, [redacted], and your secretary knew very well that my primary via of communication is my e-mail or [redacted].  I never received a message about an invoice or a check.2. If you in fact wrote me a check, why did you do so?  You should know better that as a non-immigrant with a [redacted] B2, it's a hassle to cash a check.  Not only that but I paid you in Cash, I am expecting to get my reimbursement the same method or to my sibblings account. 3: As far as I was informed any documents will need to be submitted to the [redacted] if they are requested and this is primarily done when the priority date arrives.  Is not clear to me why or for what reason you translated our birth certificates and other documents.  4. In your response letter you are submitting our [redacted] conversation, I am glad you did so, but you tampered the information saying that my first contact with you was during my staying in Spain and wrote that I stopped communicating with you in August.  I have attached a screenshot from our  conversation which started in April 4, 2015 at 11:31pm and a screenshot from the last message I sent you was in October 28, 2016 at 11:09am and you saw and read it on Oct 30, at 11:06am.  (see attachment 4).I demand a reimbursement in full.  Please deposit it at my sibling's account #[redacted]. 
Regards, 
[redacted]

would like to start off my explication by saying that I’m sadden that Ms. [redacted] would go to this extreme for a reimbursement.I was reached out by Ms. [redacted] via email regarding her case. Ms. [redacted] wanted to know if I could help her with the process of [redacted]. I asked her to send me various documents...

and to complete a questionnaire. Most of the communication was via email. Ms. [redacted] was studding in Spain. We had agreed on a price and proceeded with the process of her case. I did explain to [redacted] that till her priority day was present then we would not be able to finish her case and or move forward. Ms. [redacted] agreed and knowing that her case would take time for her priority date. I requested several documents that needed to be translated from Spanish to English. I also requested that they have current Mexicanpassports.In November of 2015 [redacted] met with Ms. [redacted]'s brother in the office of Tijuana Mexico to collect the documents and the down payment that was requested. Mr. [redacted] provided a receipt (exhibit 5) when collected the down payment of $500.00.was in contact with Ms. [redacted] via phone most of the time and via email (exhibit 9). I did remind Ms. [redacted] that we needed to have a current address provided with [redacted] and once she and her broth signed the Agent form the [redacted] would have current email addresses and USA address. also expressed to Mr. [redacted] that this was long process and we needed to keep an eye out for the [redacted] bulletin.land [redacted] met in March24, 2016 with Ms. [redacted] in our Tijuana Mexico office (exhibit 11). explained once more the process for the [redacted] and how she could read and look up more information. Ms. [redacted] asked how long the process would take and I told her that it was hard to say it would all depend on the [redacted] bulletin. I also expressed to her that her priority date had changed because her father became a USC. stressed to her that we needed to really look at the [redacted] bulleting and could not let more than a year pass from the priority date. Ms. [redacted] wanted to know when the payment of the remainder balance would be required for her and her brothers case. I explained to her that the remainder balance would not start till her priority day and the first notice from the [redacted] was received.provided Ms. [redacted] with the [redacted] agent form for her to sign and collected the missing documents (exhibit 7).was in communication with Ms. [redacted] during the year 2016 via email, phone and [redacted] messenger (exhibit 9, 10). If I didn't call her personally my staff did ([redacted] and [redacted]). Also, [redacted]and [redacted] sent emails to Ms. [redacted] (exhibit 9).In August 2016 Ms. [redacted] came to the office in Chula Vista, CA. I was not in the office [redacted] was in the office and Ms. [redacted] expressed to [redacted] that she wanted to Cancel her Case because she was pregnant and needed the money. When I returned to the office [redacted] explained told me Ms. [redacted] request and l immediately called her. Ms. [redacted] agreed to meet with me at the Tijuana Mexicooffice.and [redacted] met with Ms. [redacted] mid-August 2016 had explained to Ms. [redacted] that everything is in order as for what I could see. I suggested that she call [redacted] and request an update on her case. I also told her that in till her priority date arrived nothing much more could happened. I also explained to Ms. [redacted] that I had sent information to [redacted] requesting a status update. I also send copies of forms -130 and other supporting documents. Ms. [redacted] at this point said that she would wait for her priority date and I told her that nothing would be charged from the government or office fee till we receive notice from the [redacted].August 22" or August 23; Some days after that meeting in the Tijuana Mexico office Ms. [redacted] came to the Chula Vista, CA office. I and [redacted] were not in the office. [redacted] was in the office and Ms. [redacted] was requesting to close her case and he said not a problem but [redacted] is nothere can you wait or come back tomorrow. [redacted] was not a signer on the business bank account So he could not at that moment provide her with a check. Ms. [redacted] was not happy that she was notable to receive at that moment a refund, but said that she would be returning tomorrow. When I returned to the office asked [redacted] to gather all her documents and has [redacted] Call Ms. [redacted] was unable to get in Contact with Ms. [redacted] and we believe that it was because her phone is from Mexico. Later that afternoon [redacted] Continued to call Ms. [redacted] we had no luck.Ms. [redacted] called the office the next day and [redacted] told her that she could come to pick up her original documents and her check any time Monday thru Friday from 10-5 pm. [redacted] also told her that she didn't need an appointment just to come by the office.At this point proceeded to do an invoice and discount from the S500.00 the work that was done on her case (exhibit 3). The several translation and notices sent to [redacted] was time spent working on her case (exhibit 6, and 7). provided [redacted] with a check (exhibit 4) and original documents with translations and any other [redacted] notifications that were in my file.spoke with Ms. [redacted] via phone and told her that she could come to the office that everything was in the office or that if she would like to make an appointment to meet in the Tijuana Mexico office she would need to make an appointment. The office in Tijuana Mexico is by appointment only and either or [redacted] go to the Tijuana Mexico office. Ms. [redacted] said that she would come to the office and I did tell her that I would be discounting from the $500.00 the work that was done on her case. Ms. [redacted] questioned what work was done. I explained that we had done the translations and the notifications to [redacted] also the consultations. Ms. [redacted] said that she would come to the Chula Vista office.was on the case as her Agent and provided the [redacted] with the current address of Ms. [redacted] (exhibit 7). During the year [redacted] did not respond till March of 2017 (exhibit 8). Please the in highlight the date sent to [redacted] March 2016 and the date that the notice was sent to me March 2017. Unfortunately, it took a year for the [redacted] to respond. Due to this event now [redacted] is a signer for the business account.The check we have currently is dated August 24, 2016. To issuer that Ms. [redacted] has no issues cashing the check I can certainly write another check with today's date.Also enclosed are statements from [redacted] and [redacted] signed Supporting my facts of events (exhibit 2).I would like to send Ms. [redacted] original documents and translations via USPS Priority Mail with an updated check, to her relatives address in the USA;[redacted]. I am requesting that Ms. [redacted] send an email stating that she would accept the delivery of her documents via USPS. Email address: [redacted].[redacted](G)gmail.com and c[redacted])gmail.comdeclare under penalty of perjury that this statement is true and correct to the best of my knowledgeand belief.