Immigration Direct

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ As per our records Ms[redacted] contacted us times on 6/3/She was explained our services/benefits, and was issued a COURTESY refund which was processed that same day upon her agreementFull services have been renderedPer terms and conditions, no further refund is due Thank you, Customer Care

Initial Business Response / [redacted] (1000, 17, 2015/08/04) */ We apologize for the inconvenience encountered while accessing our website However, as per our records we only have a registration under this email in our databaseNo sale has been made We have unsubscribed the customer from our updates/offers Please notify us if you should need further information Thank you, Customer Care

Dear [redacted] ***, We apologize for the inconvenienceThe customer was issued a full refund on 6/10/2016, refund reference # [redacted] If you have any further questions please give us a call at ###-###-#### Thank You, Customer Care [redacted] * [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We apologize in advance for any confusion the customer may have encounteredOur disclaimer is located on our home page and it reads: "Immigration Direct is not a government agency and is not affiliated with nor endorsed by any government agencyImmigration Direct is not a law firm nor a substitute for the advice of an attorneyCustomer support is for technical and billing issuesCustomer support will not answer legal questionsOur refund policy can be found in our Terms of UseAll forms that can be completed online through Immigration Direct are available as blank forms with instructions for free from the USCIS" Customer has succesffully completed and E-Filed their application using our software on 6/26/(IOEXXXXXXXXXX)Full services have been rendered, and no refund is due But to come to terms with the customer, we can offer a 25% courtesy discount Please notify us if anything else is needed Thank you, Customer Care

Initial Business Response / [redacted] (1000, 6, 2015/07/14) */ At this point we will be more than happy to assist customer on this matterIf customer can provide us with a transaction number or account information, ( [redacted] is not a valid #)Please let us know if customer can provide the information required Thank you, Customer Care

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Our disclaimer does state we are not a government agency, and it reads : "Immigration Direct is not a government agency and is not affiliated with nor endorsed by any government agencyImmigration Direct is not a law firm nor a substitute for the advice of an attorneyCustomer support is for technical and billing issuesCustomer support will not answer legal questionsOur refund policy can be found in our Terms of UseAll forms that can be completed online through Immigration Direct are available as blank forms with instructions for free from the USCIS" Please note that customer has successfully used our services to complete and electronically file (E-File receipt #IOEXXXXXXXXXX) their application to the USCISFull services have been rendered, therefore no refund is due As a COURTESY, we would like to offer a 50% discountBut at this point, no further refund is due Please notify us if anything else is needed Thank you, Customer Care Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though I accepted the merchant response, I am still not happyAs you can see from their website, it's obvious they are trying to look as close to official as possible, plus who reads the fine printsTheir competitors website looks nothing like the official websites and charges almost half of what immigration direct chargesSo even if they refund me 50%, it's still about the same as their competitorI will take the 50% back and pay for my stupidity

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ As per per our records, customer has in fact been issued a 50% courtesy discount as agreed upon on 7/12/Transaction [redacted] (Auth Code CXXXXX)Keep in mind funds can take up to business days to appear back in their account depending on the customer's financial institution Please notify us if you should encounter further questions Thank You Customer Care

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ As per our records customer has been issued a full refund on 10/2/Authorization code (CXXXXX) If customer has any questions, feel free to contact us Thank You Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the fact that the $was refunded according Immigration DirectHowever I would like the complaint to remain open until I see the refund on the credit card statementAs of today, Oct 14, it does not appearIf possible Immigration Direct should supply the last digits of the credit card to which they issues the refund Thank you for your assistance Final Business Response / [redacted] (4000, 9, 2015/10/20) */ A full refund of $has been issued on 10/2/Transaction #XXXXXXXXX to the mastercard ending in Final Consumer Response / [redacted] (2000, 13, 2015/11/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Mastercard has agreed to credit the account $on condition the transfer will be finalized If there is any problem, I will report back to you Thank you very much for your assistance

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] **

Initial Business Response /* (1000, 5, 2015/11/10) */
Our homepage does state "We are not a government agency and are not affiliated with or endorsed by any government agency", We also direct customers to the free forms given by the USCIS if they do not need our servicesHowever, understanding
that the customer was not satisfied with our services, a full refund has been issuedCustomer should see funds back in their account in 3-business days
Please notify us should you have further questions
Thank You
Customer Care

Initial Business Response /* (1000, 5, 2015/08/24) */
First, we are sorry for any concern this letter from the USCIS may have caused youWe
are working with USCIS to fix the issues that USCIS has raised about how our electronic
filing system works with their electronic filing system, which
they call ELIS
Second, as the USCIS letter makes clear, your permanent residence status and your I
Application are NOT EFFECTED IN ANY WAY by these filing issuesYour application has
been filed with the USCISThird, if you want to reestablish an online account with the USCIS using the ELIS system,
you will need to follow the instructions in the letter, which include filling out an Account
Acceptance Letter which the USCIS will be sending to you directly
We apologize for any concern this issue may have caused you, but your permanent
residence status and your IApplication are NOT EFFECTED IN ANY WAY
But understanding the customers frustration we have issued a refund of the remaining $Customer should see funds back in their account 3-business days
Initial Consumer Rebuttal /* (2000, 7, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/05) */
As per our records, we spoke to Mr.*** on 5/25/and explained services had been fully renderedNo refund is due at this pointBut as a courtesy, we would be more than happy to issue customer a 50% discount
Thank You,
Customer
Care
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/26) */
Payment was voided the same day the transaction was madePlease allow 3-to see funds back in the account from date refunded
Please notify us if you have further questions

Initial Business Response /* (1000, 5, 2015/08/19) */
First, we are sorry for any concern this letter from the USCIS may have caused youWe are working with USCIS to fix the issues that USCIS has raised about how our electronic filing system works with their electronic filing system, which they
call ***
Second, as the USCIS letter makes clear, your permanent residence status and your I-Application are NOT EFFECTED IN ANY WAY by these filing issuesYour application has been filed with the USCIS
Third, if you want to re-establish an online account with the USCIS using the *** system, you will need to follow the instructions in the letter, which include filling out an Account Acceptance Letter which the USCIS will be sending to you directly
We apologize for any concern this issue may have caused you, but your permanent residence status and your I-Application are NOT EFFECTED IN ANY WAY
A full refund has been issued (transaction #XXXXXXXXX) customer should see funds back in their account 3-business days
Notify us if you have further concernsThank You
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/08/13) */
First, we are sorry for any concern this letter from the USCIS may have caused youWe are working with USCIS to fix the issues that USCIS has raised about how our electronic filing system works with their electronic filing system, which they
call ELIS
Second, as the USCIS letter makes clear, your permanent residence status and your I-Application are NOT EFFECTED IN ANY WAY by these filing issuesYour application has been filed with the USCIS
Third, if you want to re-establish an online account with the USCIS using the ELIS system, you will need to follow the instructions in the letter, which include filling out an Account Acceptance Letter which the USCIS will be sending to you directly
We apologize for any concern this issue may have caused you, but your permanent residence status and your I-Application are NOT EFFECTED IN ANY WAY
However, understanding the customers frustration , we have issued a full refund transaction #XXXXXXXXXCustomer should see the funds back in their account 3-business days
Please notify us should you encounter further questions
Thank You
Initial Consumer Rebuttal /* (2000, 8, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I strongly recommend that no one uses (IMMIGRATION DIRECT)!!! Even THE U.SDEPARTMENT OF HOMELAND SECURITY suggests not to use their services, since
they not only mislead people but do not fill out the necessary forms properly on line
Immigration Direct also sent me page upon page of backup as to how they are accredited by the Better Buiness Bureau!!! I ask them to take another lookThere are over people who feel the same way as I do!!!
It took me months and a lot of effort to get my
refund back of $(BUYER BEWARE)!!!

Initial Business Response /* (1000, 5, 2015/06/23) */
We apologize for the confusion encountered while accessing our websiteOur home page states what our website consists of and where to find blank forms at no cost if our site is not useful
As per our records, Mr.*** contacted us on June
16,Customer has successfully used our software to complete and electronically file his application to the USCISAs a courtesy we will be happy to offer a 50% discount, but no further refund is due as full services have been renderedPlease notify us if there is anything more needed
Thank you,
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a counter proposal, I respectfully request a 75% refund
Font size disclaimers do not excuse a font size "US IMMIGRATION" title suggestive of an official US government website, complete with seals and Statue of Liberty
The website is purposely designed to mislead and entrap a trusting readerIf the intention was honesty rather than taking advantage, the title would read, all in font, "US IMMIGRATION - WE ASSIST YOUR APPLICATION FOR $160."
Final Business Response /* (4000, 9, 2015/06/30) */
To come to a resolution with the customer, a refund of $has been processedCustomer will see their funds back in their account in 3-business days
Please contact us if you should encounter further questions
Thank You,
Customer Care
Final Consumer Response /* (2000, 11, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/07) */
We truly apologize for the inconvenience encountered while filing your immigration paperworkOur goal is to satisfy and assist our customers into making immigration paperwork as simple as possible..As per our records, customer has been
previously issued a full refund on 6/4/transaction #XXXXXXXXX
If you should have any further questions, feel free to contact us
Thank You,
Customer Care

Initial Business Response /* (1000, 5, 2015/07/07) */
At this point we will be more than happy to assist customer on this matter. If customer can provide us with a transaction number or account information. Please let us know if customer can
provide the information required.
Thank...

you,
Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their website is still misleading. It gives the impression that they are the U.S. IMIGRATION Office.
Final Business Response /* (4000, 9, 2015/07/16) */
As previously stated, we would be more than happy to assist the customer if a transaction/account number is provided.
Thank You.

Dear [redacted],
We apologize for the inconvenience. The customer was issued a full refund on 6/10/2016, refund reference #[redacted].
If you have any further questions please give us a call at ###-###-####.
 
Thank You,
Customer Care
[redacted]
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Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]