ImmigrationVisaForms.com

Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Dear Revdex.com, Thank you for contacting usWe're sorry to hear that the client is not happy with our servicePlease allow me to point out several facts, all of which you can acknowledge if you investigate further: We received, reviewed and processed the client's applicationThe CBP agency received the information and processed itThe client is now approved for the Trusted Traveler program he applied for We never stated that we are the US government We clearly stated that we're a private company and as such we charge additional IVT Service fee for our services which are explained below - It's stated on every page of our website - it's stated on the service page where the client downloaded the application - it's stated on the Disclaimer, which is the first page of the application the client sent us The IVT service fee paid through PayPal is for application review, checks and processingIt also includes the following: - We will make sure all your documents are in order - We make sure that your application is thoroughly reviewed prior to submission - We are an e-mail away to answer any question - We assist you with the scheduling of your interview appointment if requested - We keep track of all your documents, linformation, and supporting documents - We advise you if you're missing any documents required by the NEXUS program (birth certificates, passports or citizenship card) - We deal with the government on your behalf as much as possible - We troubleshoot all questions We cannot refund the client for a service which was providedThe client agreed with the Terms and Conditions and signed the Disclaimer All of the statements above are clearly stated on the website and in the application disclaimerWe will provide all of the documents supporting our statements and this case Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company listed above states that "we clearly stated that we are a private company." While "technically" true, that does not mitigate the fact that they intentionally hide that information deep on the page where "busy" users will not see it I am the first to admit that I was duped by this company due to the Canadian branding all over the pageI also did not state, at any point, that I thought they were US related (perhaps they didn't read my complaint in full??) My entire complaint is based on the "bait and switch" methods used by IVT to dupe people into using their service when it is completely unnecessary I've also been in touch with several agencies of the Canadian gov who have found this behaviour to be dubious at bestWe all agree I was tricked and there is nothing to be done but to warn others that IVT will do their level best to continue to misrepresent themselves in order to charge fees for un-required services Final Business Response / [redacted] (4000, 9, 2015/05/07) */ IVT is a private company specializing in the checking, processing and monitoring Trusted Traveler applicationsWe are a legally registered business providing an application form filing service for the United States Trusted Traveler Programs We are bound by law to provide privacy and security for all data receivedPlease check out our Privacy Policy Our clients consist of high profile business people, renowned actors and actresses and entertainers as well as the general public The IVT service fee which should be paid through PayPal is for application review, checks and processingIt also includes the following: We will make sure all your documents are in order We make sure that your application is thoroughly reviewed prior to submission We are an e-mail away to answer any question We assist you with the scheduling of your interview appointment if requested We keep track of all your documents, linformation, and supporting documents We advise you if you're missing any documents required by the Trusted Traveler program (birth certificates, passports or citizenship card) We deal with the government on your behalf as much as possible We troubleshoot all questions We save you time: our application form is quick and simple to fill out and you can fill it out by hand or on your PC then fax or email it to us Kind regards [redacted] IVT Customer Service Manager

Initial Business Response /* (1000, 5, 2015/05/05) */
Dear Revdex.com,
Thank you for contacting us. We're sorry to hear that the client is not happy with our service. Please allow me to point out several facts, all of which you can acknowledge if you investigate further:
1. We received, reviewed and...

processed the client's application. The CBP agency received the information and processed it. The client is now approved for the Trusted Traveler program he applied for.
2. We never stated that we are the US government.
3. We clearly stated that we're a private company and as such we charge additional IVT Service fee for our services which are explained below.
- It's stated on every page of our website
- it's stated on the service page where the client downloaded the application
- it's stated on the Disclaimer, which is the first page of the application the client sent us.
The IVT service fee paid through PayPal is for application review, checks and processing. It also includes the following:
- We will make sure all your documents are in order.
- We make sure that your application is thoroughly reviewed prior to submission.
- We are an e-mail away to answer any question.
- We assist you with the scheduling of your interview appointment if requested.
- We keep track of all your documents, log-in information, and supporting documents.
- We advise you if you're missing any documents required by the NEXUS program (birth certificates, passports or citizenship card)
- We deal with the government on your behalf as much as possible
- We troubleshoot all questions
We cannot refund the client for a service which was provided. The client agreed with the Terms and Conditions and signed the Disclaimer.
All of the statements above are clearly stated on the website and in the application disclaimer. We will provide all of the documents supporting our statements and this case.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company listed above states that "we clearly stated that we are a private company." While "technically" true, that does not mitigate the fact that they intentionally hide that information deep on the page where "busy" users will not see it.
I am the first to admit that I was duped by this company due to the Canadian branding all over the page. I also did not state, at any point, that I thought they were US related (perhaps they didn't read my complaint in full??)
My entire complaint is based on the "bait and switch" methods used by IVT to dupe people into using their service when it is completely unnecessary.
I've also been in touch with several agencies of the Canadian gov who have found this behaviour to be dubious at best. We all agree I was tricked and there is nothing to be done but to warn others that IVT will do their level best to continue to misrepresent themselves in order to charge fees for un-required services.
Final Business Response /* (4000, 9, 2015/05/07) */
IVT is a private company specializing in the checking, processing and monitoring Trusted Traveler applications. We are a legally registered business providing an application form filing service for the United States Trusted Traveler Programs.
We are bound by law to provide privacy and security for all data received. Please check out our Privacy Policy.
Our clients consist of high profile business people, renowned actors and actresses and entertainers as well as the general public.
The IVT service fee which should be paid through PayPal is for application review, checks and processing. It also includes the following:
We will make sure all your documents are in order.
We make sure that your application is thoroughly reviewed prior to submission.
We are an e-mail away to answer any question.
We assist you with the scheduling of your interview appointment if requested.
We keep track of all your documents, log-in information, and supporting documents.
We advise you if you're missing any documents required by the Trusted Traveler program (birth certificates, passports or citizenship card)
We deal with the government on your behalf as much as possible
We troubleshoot all questions
We save you time: our application form is quick and simple to fill out and you can fill it out by hand or on your PC then fax or email it to us.
Kind regards
[redacted]
IVT Customer Service Manager