Subject: RE: Response to ComplaintThe customer did come in for the works package. The works package is an oil change and tire rotation. We topped off the washer fluid, antifreeze and brake fluids. Since the problem started month after the visit, I would strongly encourage the
customer to get his car looked at. We would be more than willing to take a look at his vehicle. We wish he would have brought his car in for us to take a look at when this happened. We expect our employees to give our customers excellent customer service. I apologize if he felt as if he was hung up on. If he decides to come let us take a look at his car. Please instruct him to see *** *** or *** *** - Service Manager. We want to resolve this issue for our customer
Dear [redacted] This is [redacted] from Ron [redacted] Ford,Inc. I am responding to complaint: ID [redacted]. The issue has been resolved. We have made an appointment with the customer to come back into the dealership to have the rust fixed on their vehicle. Ford...
has agreed to helping this customer. If you have any more questions, please feel free to email me. Sincerely, [redacted]
On March 15, [redacted] sales manager contacted Mr. [redacted] and explained we will be glad to wash his car at his convenience and that the reason we did not when he wanted it washed was because the weather was very cold and his locks may freeze. The service writers in all were spoken to by...
the service manager and explained that we will wash the vehicle even in cold weather but let the customer know the locks may freeze under extreme weather and leave the choice up to the customer whether he would like it then or at another time.
Initial Business Response /* (1000, 5, 2015/02/20) */
spoke with customer & resolved concern
Initial Consumer Rebuttal /* (3000, 7, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their response that we have spoken and we have agreed to a...
refund resolution, however, until I receive the refund agreed upon, I do not want to consider this complaint closed.
Final Business Response /* (4000, 11, 2015/03/20) */
Subject: case # [redacted] and [redacted]
Per our Service Manager, [redacted] settled the complaint and a refund check in the amount of $230.00 was mailed to her. It was cashed and cleared our bank on March 6, 2015. This case should be closed. If any additional information is needed please contact our office.
Subject: RE: Response to ComplaintThe customer did come in for the works package. The works package is an oil change and tire rotation. We topped off the washer fluid, antifreeze and brake fluids. Since the problem started month after the visit, I would strongly encourage the
customer to get his car looked at. We would be more than willing to take a look at his vehicle. We wish he would have brought his car in for us to take a look at when this happened. We expect our employees to give our customers excellent customer service. I apologize if he felt as if he was hung up on. If he decides to come let us take a look at his car. Please instruct him to see *** *** or *** *** - Service Manager. We want to resolve this issue for our customer
Complaint: ***
I am rejecting this response because:
I would like my refund
Sincerely,
*** ***
Dear [redacted] This is [redacted] from Ron [redacted] Ford,Inc. I am responding to complaint: ID [redacted]. The issue has been resolved. We have made an appointment with the customer to come back into the dealership to have the rust fixed on their vehicle. Ford...
has agreed to helping this customer. If you have any more questions, please feel free to email me. Sincerely, [redacted]
contacted customer and reviewed her complaints, offered a solution and customer accepted.
On March 15, [redacted] sales manager contacted Mr. [redacted] and explained we will be glad to wash his car at his convenience and that the reason we did not when he wanted it washed was because the weather was very cold and his locks may freeze. The service writers in all were spoken to by...
the service manager and explained that we will wash the vehicle even in cold weather but let the customer know the locks may freeze under extreme weather and leave the choice up to the customer whether he would like it then or at another time.
Initial Business Response /* (1000, 5, 2015/02/20) */
spoke with customer & resolved concern
Initial Consumer Rebuttal /* (3000, 7, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their response that we have spoken and we have agreed to a...
refund resolution, however, until I receive the refund agreed upon, I do not want to consider this complaint closed.
Final Business Response /* (4000, 11, 2015/03/20) */
Subject: case # [redacted] and [redacted]
Per our Service Manager, [redacted] settled the complaint and a refund check in the amount of $230.00 was mailed to her. It was cashed and cleared our bank on March 6, 2015. This case should be closed. If any additional information is needed please contact our office.
[redacted]
Office Manager
[redacted]
XXX-XXX-XXXX
fax XXX-XXX-XXXX
contacted customer, invited customer back in to do the works package for free and also wash his car for him to.