Imo's Pizza

Complaint: ***
I am rejecting this response because:
The pizzas were not cold and I did not drive an hour from the shop to my home? This information is incorrect? The product was not fit to eat? I was not informed by the manager that I needed to return the same day for a replacement product? I placed two phone calls and one visit to the store to request that the store manager call me to resolve this issue? I therefore resorted to placing a complaint via the Revdex.com? As of today I have not received a phone call from the store manager.?
Sincerely,
*** ***

We were in the middle of switching systems.  We would call the Fairview Heights location and run the gift cards, so I’m not sure why it didn’t happen in this situation.  Since then, our systems are updated and we can now accept gift cards.

It takes 3-5 business days to receive a refund credit on a customer's credit card.  The refund has been issued on her card but it has not been 5 business days for her to see the credit.  [redacted] did void the charge to her credit card and the amount will appear on her card.  The...

complaint was filed on the same day as the transaction.  We did advise her at the time the credit was made that it would take 3-5 business days for the credit to appear on her card.  However, I do want to let her know that the names and phone numbers were different from who placed the order and who received the credit.

Mr. [redacted] called to inform Revdex.com that Imo's has satisfied his complaint and requests that the complaint be closed.

We have issued a refund and explained it takes 7 business days to credit the money to the account.

I called and spoke to the customer.  We had a very nice conversation, and resolved the issue by issuing him a $30 gift card.

The customer has been issued a credit for the amount of $14.78.  Since she had used a credit card, we were able to credit her account.  It will take 3-10 business days to be credited back to the account depending on her bank.  Basically, when she had entered her order, there was no...

information for us or the driver to reach out to her.  When she called the about 1.5 hours later after placing her order, she no longer wanted the pizza.  It is our policy to place a customer on a 90 day probation to not be able to place phone orders when this happens.  She is able to place orders in person until that probationary time has expired.  We have explained this policy to her.

The store manager will call the customer as requested to discuss this matter.

This complaint has no disputed amount. It is our understanding this was resolved. [redacted] dba Imo’s Pizza

He came in and misplaced the ticket and food was not made when promised and I threw in a garlic cheese bread and a new pizza. Customer came back again complained about plastic in his cheese bread. Gave him the customer comment line to complain. Customer was not happy.

I spoke with the customer February 16, 2016 about the charge to her account. She was charged $34.72 February 14th and refunded the same day. We also offered store credit on the customer's next order.
Please note this was addressed and resolved before the complaint was filed with the Revdex.com.

I personally apologize for the unsatisfactory experience at our [redacted] Imo's Pizza on Thursday, March 23, 2017.  I would like to make your pizza over for you.  In future, if this ever happens again, notify us immediately.  We generally require food item to be returned if it is...

to be replaced.  I would like to thank  you for being a frequent customer of Imo's Pizza.

I believe I have already called this customer and issued her a credit.  I do not see the phone number listed here in our system, but I will call her again to verify, and credit her if applicable.

Initial Business Response /* (1000, 10, 2016/01/14) */
Our wings are cooked fresh every day. I didn't personally speak to her. If someone has in issue, we always take care of it that day. If we are closed and they call the following day, we have no problem replacing the food as long as they...

provide us with the old food. There are no records of her calling the following day about this order.

They reached out to me.  [redacted], manager, told me she was unaware of my issue.  She has resolved this for me.