iMove Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business does not admit fault or attempt to resolve the issue.  I am in receipt of the claims information, but I refuse to use a third party claims adjuster that is paid for by the business to evaluate and have last word on my claim.  They are not impartial, despite what they say.  I have sued the business in small claims court instead.  If the business would like to reach an out of court settlement, they may contact me directly.  Otherwise as mentioned to them, we will see them in court.  Given the numerous Yelp reviews that describe the same pattern of fraudulent behavior from other customers, I believe we will prevail.  Thank you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Delivery was accommodated exactly when she wanted it    moving company and customer reached amicable resolution and I believe all parties are satisfied at this current phase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

- The business states that our ultimate amount of goods to be moved exceeded the estimate.  Representatives from the business came to our home and spent time in our home inventorying every item that was too be moved.  They are experts in estimating space and cubic footage.  Not us.  After they provided us with a BINDING estimate, we actually threw away and donated many items.  In fact, we corresponded with the business to say that our inventory was reduced and we received an adjusted estimate.  It was only after we contracted with the business and after they started moving our items onto the truck that they told us that our inventory was substantially higher than what they had estimated.  Our binding estimate was for 675 cubic feet.  The final estimate was approximately 950 cubic feet. How could they get the estimate so wrong? And why should we, the customer, bear that risk? We did not add stuff to our move.  It is clear from recent [redacted] reviews (see the attached) that the company underestimates the quotations to get business, then once in the process of moving their customers (when the customer has no leverage but to agree), tells the customers that they owe more.  This just can't be a coincidence but rather a practice of extortion and fraud.  - with respect to reassembly, representatives of the business sold us the "gold service" - which is advertised as "unwrap, unpack and re-assemble ALL YOUR ITEMS" (see attached advertisement).  This was not sold to us as unwrapping and reassembling basic items - which is what every mover does.  This was supposed to be extra service.  We paid extra (6 cents v. 2 cents per cubc feet) for this extra service, which was not provided. They were also supposed to discard all moving materials.  They did not do this.  We were not left with a "clean, organized new home" as advertised.- We did receive a claims login from CSI.  We did not agree to this method of claims adjustment.  Nowhere on the bill of lading is this agency listed.  We have decided to sue the business in small claims court.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Imove ultimately delivered my furniture on Sunday evening August [redacted] at 8:30PM.  4-5 days after promised and not ideal in the evening, but we were just finally happy to accept our furniture for delivery. They overcharged me from my original quote and did not live up to their delivery agreement of Aug [redacted]    I would say “Caveat Emptor” - be prepared for not dealing with a reputable company.  Adam and Tiffany did their best, but unfortunately in this situation, it was not good enough.  We still tipped the drivers very well, since it truly was not their fault.   Regards, [redacted]  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As we stated, if the customer feels that they were overcharged or if they were dissatisfied with the services they received, they can file a claim and let our 3rd party claims company review their evidence and make a determination.  We contacted CSI to initiate a claim file for the customers and they sent the customers login information and instructions on 11/**/16 (ten days ago today).  The customer has not even expressed their need to file a claim, yet chooses to continue their complaint. If CSI determines that we overcharged the customers they will advise us and we will then compensate the customers for any inadvertant overages.  We would never engage in any illegal activities, especially extortion as accused by the customers.  The Binding Estimate is binding on both the customer and the carrier.  If any part of the move changes the price will then change accordingly. We regret that the customer continues their complaint instead of trying to reach an amicable resolution through filing a claim with CSI.  Should the customer decide to focus on resolving her concerns instead they may contact CSI at ###-###-#### Monday through Friday 9am-12pm and 1pm-5pm EST.  They can also email at [email protected].