Impact Appliance Repair

I am writing this letter to apologize for any misunderstandings in the time delay in receiving Ms***'s needed partAs a service vendor we have no control on the time frame for receiving any needed partsWe placed our order from the consumer's home, but when the company Maytag has any given part on back order; unfortunately no ETA for when we will be receiving the part is givenMs*** had called several times and we advised her that as soon as we get any information regarding the needed part, we would let her knowWhen we received the part we notified Ms***'s tenant so we could schedule an appointment to install the needed part; the tenant then asked that we call Ms [redacted] regarding this issueWhen Impact notified Ms*** she then responded that she wanted to cancel her appointmentWe take extreme pride in providing outstanding customer service and we sincerely apologize for any miscommunication or frustration that Ms*** has experienced

I am rejecting this response because:I am rejecting the IAR response because they did not admit their mistakes.As my previous notes to your office, I was finally forced to make many phone calls before I was able to set up a repair appointment with the Maytag warranty section, switching from the repair section of Sears Outlet Store. On 4/3/2017, Impact Appliance Repair did call and say they had the part now and that was more than 2 months when their service was first needed. But I said that I had had a repair appointment set up because I did not hear from IAR and if that repairmen could not solve the problem, I would call them. The IAR guy said he had the part now and he could come and fix the oven light that week. However, I was not confident of their service so I repeated that a repair appointment had been set. The IAR guy then said he would cancel the service.I could not consider my case closed because my oven light is still not fixed even now since the repair process has been reset from the very beginning. I learned from a Maytag guy that the part only takes one or one and a half week to arrive. The delay and unprofessional service of IAR causes much waste of my time and money.

I am writing this letter to apologize for any misunderstandings in the time delay in receiving Ms. [redacted]'s needed part. As a service vendor we have no control on the time frame for receiving any needed parts. We placed our order from the consumer's home, but when the company Maytag has any given...

part on back order; unfortunately no ETA for when we will be receiving the part is given. Ms. [redacted] had called several times and we advised her that as soon as we get any information regarding the needed part, we would let her know. When we received the part we notified Ms. [redacted]'s tenant so we could schedule an appointment to install the needed part; the tenant then asked that we call Ms. [redacted] regarding this issue. When Impact notified Ms. [redacted] she then responded that she wanted to cancel her appointment. We take extreme pride in providing outstanding customer service and we sincerely apologize for any miscommunication or frustration that Ms. [redacted] has experienced.

I am rejecting this response because:I am rejecting the IAR response because they did not admit their mistakes.As my previous notes to your office, I was finally forced to make many phone calls before I was able to set up a repair appointment with the Maytag warranty section, switching from the repair section of Sears Outlet Store.  On 4/3/2017, Impact Appliance Repair did call and say they had the part now and that was more than 2 months when their service was first needed.  But I said that I had had a repair appointment set up because I did not hear from IAR and if that repairmen could not solve the problem, I would call them.  The IAR guy said he had the part now and he could come and fix the oven light that week.  However, I was not confident of their service so I repeated that a repair appointment had been set.  The IAR guy then said he would cancel the service.I could not consider my case closed because my oven light is still not fixed even now since the repair process has been reset from the very beginning.  I learned from a Maytag guy that the part only takes one or one and a half week to arrive.  The delay and unprofessional service of IAR causes much waste of my time and money.