Complaint: [redacted] I am rejecting this response because: I'd like to communicate to Tri-County Lexus using the Revdex.com as a third party and not directly because I want them to accountable for their responses.After being told conflicting statements from the assistant manager and being given papers to sign,I felt as if they were dishonest and fraudulent.This was the 4th visit for my primary problem (damaged rim or tire) which is continuing to create other problems (wheel balancing and alignment issues and shaking).They neglected the rim by not having it repaired after telling them other mechanics confirmed its bent creating such problems.They bead sealed the tire to mask the issue of why the rim is causing the tire to leak air.They are expecting me to return a 5th time to have the rim or tire repaired.I walked out on them because I lost faith and trust in their judgement.If I return I feel that I am going to be forced and tricked into signing documents that will make it seem as if they have resolved it.This is why [redacted] is refusing a replacementThey are not being truthful about the problem.I was told by the service rep that Lexus does not have the equipment to service my car to prevent it from the shaking.Then the assistant manager told me additional coverage plan I purchased wasn't going to cover the rim and tire and that I'd have to just deal with it.He flashed about complaints on his desk and made me seem like I was just another one.He'd like to brush me off for that one day but this is problem that I have to deal with everyday.They are putting mine and my family's safety at risk to continue to test the rim or tire over and over.They are leaving me no choice but to purchase a new rim or tire myself when it should be covered under the plan I purchased from them.I have do my alignment and balance over again because as I continue to drive it shakes continues to throw it off.Replying to my complaint should consist of addressing the problem and explaining why they are trying to resolve it the way they are.If the wheel balancing and alignment did not stop the shaking (which was done elsewhere and explained it wouldn't),why am I being given a document saying it did?Why am I being forced on the road a 4th time with a defective rim or tire that was leaking air without it being examined before sealing it and why is that not documented?Why haven't they used a tire or rim of the same size from one of their loaners to cancel out that it is not the rim or tire? Regards, [redacted]
The customer did call in after the purchase about the cup holder We told him we would be happy to repair it The customer was under the impression that it was going to be under warranty but it was not We offered to fix it at a discounted rate to keep a happy customer but he was not satisfied with that Unfortunately not EVERY repair that pops up on a used car is going to be covered under warranty We also understand that Lexus has given the customer a service credit to help out as well Between our discount we will give him, and the service credit from Lexus, we feel that the customer has been taken care of very well
Complaint: [redacted] I am rejecting this response because: I'd like to communicate to Tri-County Lexus using the Revdex.com as a third party and not directly because I want them to accountable for their responses.After being told conflicting statements from the assistant manager and being given papers to sign,I felt as if they were dishonest and fraudulent.This was the 4th visit for my primary problem (damaged rim or tire) which is continuing to create other problems (wheel balancing and alignment issues and shaking).They neglected the rim by not having it repaired after telling them other mechanics confirmed its bent creating such problems.They bead sealed the tire to mask the issue of why the rim is causing the tire to leak air.They are expecting me to return a 5th time to have the rim or tire repaired.I walked out on them because I lost faith and trust in their judgement.If I return I feel that I am going to be forced and tricked into signing documents that will make it seem as if they have resolved it.This is why [redacted] is refusing a replacementThey are not being truthful about the problem.I was told by the service rep that Lexus does not have the equipment to service my car to prevent it from the shaking.Then the assistant manager told me additional coverage plan I purchased wasn't going to cover the rim and tire and that I'd have to just deal with it.He flashed about complaints on his desk and made me seem like I was just another one.He'd like to brush me off for that one day but this is problem that I have to deal with everyday.They are putting mine and my family's safety at risk to continue to test the rim or tire over and over.They are leaving me no choice but to purchase a new rim or tire myself when it should be covered under the plan I purchased from them.I have do my alignment and balance over again because as I continue to drive it shakes continues to throw it off.Replying to my complaint should consist of addressing the problem and explaining why they are trying to resolve it the way they are.If the wheel balancing and alignment did not stop the shaking (which was done elsewhere and explained it wouldn't),why am I being given a document saying it did?Why am I being forced on the road a 4th time with a defective rim or tire that was leaking air without it being examined before sealing it and why is that not documented?Why haven't they used a tire or rim of the same size from one of their loaners to cancel out that it is not the rim or tire? Regards, [redacted]
The customer did call in after the purchase about the cup holder We told him we would be happy to repair it The customer was under the impression that it was going to be under warranty but it was not We offered to fix it at a discounted rate to keep a happy customer but he was not satisfied with that Unfortunately not EVERY repair that pops up on a used car is going to be covered under warranty We also understand that Lexus has given the customer a service credit to help out as well Between our discount we will give him, and the service credit from Lexus, we feel that the customer has been taken care of very well