Impact Building Solutions Inc

On December 10th we received a call from Mrs*** that her tub had a hole in itThe maintenance technician came out and patched the hole temporarily until the tub repair company could make it outShe was advised that we would call the tub repair company on Monday since they are not open
on Sundays***, the maintenance supervisor, called the tub repair company and left a voicemail since there was no answer on 12/*** never received a call back so he called and left another message on 12/This is the only company that we can use because of the stringent insurance guidelines we have hereWe finally received a call back on 12/to advise us that the tub repair technician has the flu and will be out as soon as he feels up to workingHe is the only technician this company hasThe technician showed up to repair the tub on 12/We have done business with this company for 19years and have never had any problems with them showing up when scheduledI explained the situation to the resident as soon as I found out what was going on