Impact Designs & Signs, Inc.

Complaint: ***
I am rejecting this response because:My name is *** ***I filed a complaint against *** ***, a Texas company that owns a student housing property here in *** ** named *** *** back in September of The original Complaint ID# was ***Revdex.com ruled in favor of *** *** without giving me the proper time to upload the documents that support my claimSeeing as I was forced to make a drastic decision-- leaving my residence and living out of my car for three months, rather than be taken advantage of even further-- I did not have access to a scanner, nor did I have internet access to acquire the files I neededMost of the information pertaining to my case should be in the original complaint folderHowever, I would be glad to run through it again step by step now that I have all of my supporting documents. I believe the respondent that spoke on behalf of *** *** was named Heath HoldenIn his argument, he slandered my name, calling me a liarSince the decisions made by Revdex.com are public record and I make my living as a *** ***, I think this constitutes slander and I wish to take him to court to clear my nameIf you could help me reopen this case, so that I can upload the documents supporting my position and get a fairer decision based on this evidence, it would go a long way to have the Revdex.com supporting me when I take this to federal court. I am attaching these documents to this email in an effort to make this as smooth and easy as possible. I tried to file another complaint, ID#***, but was denied because it constituted as a "duplicate case," which I now understand that the Revdex.com does not allow, for bureaucratic reasonsIf I need to open another case altogether I would be happy to do soJust let me know what my next step needs to be. Thank you, *** ***
Regards,
*** ***

Hello, In response to the allegations brought forth by complainant, Ms*** ***, Campus Advantage, Fairway View Apartments, and all parties thereof would like to provide the following rebuttal. Please note that all information provided below applies to all prospective, current, and
previous residents of the aforementioned property located at *** *** *** ** *** *** *** During the initial lease signing process, all property policies and procedures are explained in detail to each prospective resident. Specific to this complaint, the customer was provided an “Estimated Cleaning/Damage Charges” addendum[See Attachment A1] This document lists all charges that will be assessed by management for any of the items/work required. On move in day, residents are provided with a “MoInventory & Condition Form” and are instructed to note any areas of the unit that are not in condition, as these items may differ for each unit. [See Attachment A2]. The form states that, “the resident accepts responsibility for the condition of the above described residence ‘AS IS’ with any exception listed below.” Further, the document mentions that, “the resident shall be responsible for the condition of this residence ‘AS IS’ and any damage beyond wear and tear will be paid for at the resident’s expense.” The complainant did not note any issues with the drip pans in her unit at move-in, therefore, when the items were found dirty at move-out she was charged in accordance to the documents she acknowledged receipt ofMs*** received a final account statement which notified her of the charges, provided pictures of the damaged/dirty items and explained how to dispute the charges on September 17, 2015. Assistant General Manager, *** ***, received Ms***’s dispute in writing (via email) within the requisite ten (10) day period, regarding the charge for drip pans. Nadia responded via email on September 23, 2015, initially denying the reversal of these charges based on the documents signed by the resident and the condition of the unit at move-out. Ms*** then requested to speak with the General Manager of the property, *** ***, who provided her with the exact same information. As a result, Ms*** contacted Campus Advantage so that she could speak with the Regional Manager and then also spoke to the Vice President when it was decided that a more courteous method of ending the dispute was to reverse the charges owed ($36) based on the amount owed, the length of time the complaint remained open, and unproductive quarrel that continued until this action (reversal) took place*** ** *** *** *** *** * *** Fairway View Apartments ** *** ** *** ***

Hello, In response to the allegations brought forth by complainant, Ms*** ***, Campus Advantage, Fairway View Apartments, and all parties thereof would like to provide the following rebuttal. Please note that all information provided below applies to all prospective, current, and
previous residents of the aforementioned property located at *** *** *** ** *** *** *** During the initial lease signing process, all property policies and procedures are explained in detail to each prospective resident. Specific to this complaint, the customer was provided an “Estimated Cleaning/Damage Charges” addendum[See Attachment A1] This document lists all charges that will be assessed by management for any of the items/work required. On move in day, residents are provided with a “MoInventory & Condition Form” and are instructed to note any areas of the unit that are not in condition, as these items may differ for each unit. [See Attachment A2]. The form states that, “the resident accepts responsibility for the condition of the above described residence ‘AS IS’ with any exception listed below.” Further, the document mentions that, “the resident shall be responsible for the condition of this residence ‘AS IS’ and any damage beyond wear and tear will be paid for at the resident’s expense.” The complainant did not note any issues with the drip pans in her unit at move-in, therefore, when the items were found dirty at move-out she was charged in accordance to the documents she acknowledged receipt of Ms*** received a final account statement which notified her of the charges, provided pictures of the damaged/dirty items and explained how to dispute the charges on September 17, 2015. Assistant General Manager, *** ***, received Ms***’s dispute in writing (via email) within the requisite ten (10) day period, regarding the charge for drip pans. Nadia responded via email on September 23, 2015, initially denying the reversal of these charges based on the documents signed by the resident and the condition of the unit at move-out. Ms*** then requested to speak with the General Manager of the property, *** ***, who provided her with the exact same information. As a result, Ms*** contacted Campus Advantage so that she could speak with the Regional Manager and then also spoke to the Vice President when it was decided that a more courteous method of ending the dispute was to reverse the charges owed ($36) based on the amount owed, the length of time the complaint remained open, and unproductive quarrel that continued until this action (reversal) took place *** ** *** *** *** *** * *** Fairway View Apartments ** *** ** *** ***

In regards to *** ***: Complaint ID: *** This resident occupied apartment until May 2017. We reached out to him to see if he would be interested in a sublease since he was not going to be in the apartment for the summer and was not renewing his lease. We had an
individual that needed to move in early. We called him on 5/31/to ask if he would be interested, he agreed and we followed up via email on 6/1/17. We did not terminate his lease without his knowledge but asked for his permission to sublease the apartment. He responded to the email on 6/1/and said that he had items in the unit and a friend would be picking them up the following day. Due to the time constraints, we had to turn the apartment and his friend did not pick up the items the next day or within enough time to get the apartment ready for the next person. We moved the items to our storage area so we could clean and prepare the apartment. Unfortunately, we cannot waive the charges for moving the items as we did have to physically take them out of the apartment. He did speak with our assistant manager regarding the charges and she explained this to him as wellThank you and please let me know if you have any further questions. *** ***
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Complaint: ***
I am rejecting this response because: On October the issue was thought to be resolved, however as stated before, it was notThat was only the first incident reported to *** *** *** staffAs stated, after this incident I have experienced the same problem multiple times after this first issue was reportedI have asked others in the complex if they where experiencing the same issue and some have had the same exact problemNo one in my apartment strip has ever had a light bill even close to what I have had, we all have the same style apartmentI have given *** *** *** as well as *** *** a years worth of copies for my electric bill and it is pretty clear that that the months I have experienced problems, that the bill has greatly increased from the year beforeI have lived in *** *** *** for almost years now, and I have never experienced a light bill greater that $until the issue has occurredLast month, an electrician was called out to the apartment and resolved the issue completelyNo offense to *** *** but the staff you have in place at *** *** ***, do not take pride in your companyThere are multiple maintenance problems here, one being their has been tape on the front gate for months now and the security cameras at the front gate are just hanging and not properly mounted, it has been almost a year since my apartment has been inspected, and I have reported that the handle on my oven has been broken for monthsDo you really know what is going on at your properties? Attached is my latest energy usage from the past year form 1/to 1/I am requesting that a survey be administered to the residents of *** *** *** to verify what I am stating is true.I am only seeking what is right in this situationI have always paid my rent here at Fairway View and I should not have to pay extra for the poor maintenance of my apartment unit by the staff here
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business as well as finally being able to speak to an assistant manager in reference to complaint ID ***, and find that this resolution is fine, only because I realize not much will be resolved but, one of my biggest issues, pest controlMy views on acceptable carpet and the managements view on acceptable carpet are clearly different as well as timely completion to work orders(Mr*** usually comes to my apartment to do service and is the absolute best and always does the best he can to help me with any concerns)When a tenant asks when the last time carpet has been replaced in a unit, an answer should be able to be provided.When carpet is slick and matted down with no plushness left to it or many not a few stains are in a carpet and a professional steamer can not even remove them, its time to replace the carpetThey may not can control outside or nature but, how the roaches are entering my apartment should be an issue they can addressSure they put a piece on my water heater door after I requested it TWICEThe roaches are still in my apartment so, there are clearly more entry points which I will have to find to be correctedThe manager told me the pest control company left several comments saying treatment could not be performed some times as requested because my unit was locked from the insideThen I informed her my unit has no dead bolt or u-chain lock, there is only one lock that any master key can openThey assured me pest control will come and address the issue more aggressively and the notes made will be addressed. I was offered to end my leasing options which I was delighted to hear however, after recent flooding events many apartment complexes are completely fullI also will no longer have packages come to my apartment but my P.O Box at the postal officeAt this point, I will continue to pay my rent and finish my leasing contractHopefully, my pest issue will be completely resolved especially with colder weather approachingThe google reviews on this apartment complex speaks volumes for itself
Regards,
*** ***

We do apologize for any inconvenience that you may have faced because of your unit losing powerPer our records, your unit lost power on October 6th and the issue was resolved the next day, October 7thAs a result of this situation, we gave you $to cover the cost of any food that may have been
in your fridgePer your conversations with our corporate team members, you were not compensated for a change in electricity cost as the bills you provided us showed no major differences in cost from the previous yearIt is our assessment that your electricity charges were in line with the normRegards, *** ***

Revdex.com:
I have reviewed the response made by the business as well as finally being able to speak to an assistant manager in reference to complaint ID ***, and find that this resolution is fine, only because I realize not much will be resolved but, one of my biggest issues, pest controlMy views on acceptable carpet and the managements view on acceptable carpet are clearly different as well as timely completion to work orders(Mr*** usually comes to my apartment to do service and is the absolute best and always does the best he can to help me with any concerns)When a tenant asks when the last time carpet has been replaced in a unit, an answer should be able to be provided.When carpet is slick and matted down with no plushness left to it or many not a few stains are in a carpet and a professional steamer can not even remove them, its time to replace the carpetThey may not can control outside or nature but, how the roaches are entering my apartment should be an issue they can addressSure they put a piece on my water heater door after I requested it TWICEThe roaches are still in my apartment so, there are clearly more entry points which I will have to find to be correctedThe manager told me the pest control company left several comments saying treatment could not be performed some times as requested because my unit was locked from the insideThen I informed her my unit has no dead bolt or u-chain lock, there is only one lock that any master key can openThey assured me pest control will come and address the issue more aggressively and the notes made will be addressed. I was offered to end my leasing options which I was delighted to hear however, after recent flooding events many apartment complexes are completely fullI also will no longer have packages come to my apartment but my P.O Box at the postal officeAt this point, I will continue to pay my rent and finish my leasing contractHopefully, my pest issue will be completely resolved especially with colder weather approachingThe google reviews on this apartment complex speaks volumes for itself
Regards,
*** ***

This letter is in response to your complaint (ID ***), filed with the Revdex.com on 10/3/I apologize that your experience was unsatisfactory and failed to meet expectations and would like to take the opportunity to respond to your statementAfter receiving your message on
September 28th, I returned the call that day to the number that was providedIt was determined on October 5th, after multiple calls that you made to the office, that I was returning calls to the incorrect numberAfter procuring your correct number, I spoke with you on October 5th, updated you on October 6th, and again on October 9th Should you want further information regarding phone records or phone numbers used, please reach out to me and I will be happy to share that information with youI would include it here, but in respect for your privacy, I do not want to include your personal contact information in a non-confidential setting After contacting ***, the credit agency, it was confirmed that the account had been removed from their efforts on September 7thWe have placed an inquiry with them to determine exactly how long it will take to repair credit in a situation such as this I am certain that you submitted this complaint prior to our conversations on the 5th, 6th, and 9th when we resolved the situationIf this is incorrect, please feel free to contact me so we may discuss further and reach a positive conclusion Best regards, *** ***
*** *** *** *** ***
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Complaint: ***
I am rejecting this response because:My name is *** ***I filed a complaint against *** ***, a Texas company that owns a student housing property here in *** ** named *** *** back in September of The original Complaint ID# was ***Revdex.com ruled in favor of *** *** without giving me the proper time to upload the documents that support my claimSeeing as I was forced to make a drastic decision-- leaving my residence and living out of my car for three months, rather than be taken advantage of even further-- I did not have access to a scanner, nor did I have internet access to acquire the files I neededMost of the information pertaining to my case should be in the original complaint folderHowever, I would be glad to run through it again step by step now that I have all of my supporting documents. I believe the respondent that spoke on behalf of *** *** was named Heath HoldenIn his argument, he slandered my name, calling me a liarSince the decisions made by Revdex.com are public record and I make my living as a *** ***, I think this constitutes slander and I wish to take him to court to clear my nameIf you could help me reopen this case, so that I can upload the documents supporting my position and get a fairer decision based on this evidence, it would go a long way to have the Revdex.com supporting me when I take this to federal court. I am attaching these documents to this email in an effort to make this as smooth and easy as possible. I tried to file another complaint, ID#***, but was denied because it constituted as a "duplicate case," which I now understand that the Revdex.com does not allow, for bureaucratic reasonsIf I need to open another case altogether I would be happy to do soJust let me know what my next step needs to be. Thank you, *** ***
Regards,
*** ***

In regards to *** ***: Complaint ID: *** This resident occupied apartment until May 2017. We reached out to him to see if he would be interested in a sublease since he was not going to be in the apartment for the summer and was not renewing his lease. We had an
individual that needed to move in early. We called him on 5/31/to ask if he would be interested, he agreed and we followed up via email on 6/1/17. We did not terminate his lease without his knowledge but asked for his permission to sublease the apartment. He responded to the email on 6/1/and said that he had items in the unit and a friend would be picking them up the following day. Due to the time constraints, we had to turn the apartment and his friend did not pick up the items the next day or within enough time to get the apartment ready for the next person. We moved the items to our storage area so we could clean and prepare the apartment. Unfortunately, we cannot waive the charges for moving the items as we did have to physically take them out of the apartment. He did speak with our assistant manager regarding the charges and she explained this to him as wellThank you and please let me know if you have any further questions. *** ***
*** *** * *** *** ***
***
*** *** ***
***

We thank you for your feedback, and offer the following Our records indicate that all service requests for this unit have been resolved in an appropriate and timely mannerThe Air conditioning not cooling properly was first reported on 3/28/and was resolved within hoursThe A/C was later
reported as not cooling properly on 4/19/At this time, we quickly realized the parts & repairs needed would take longer; therefore, we provided the resident with a temporary A/C unit until the repairs were completed, within days, on 5/4/We do not replace carpet in every vacant unit every yearCarpet is only replaced every few years or if the condition at move-out is beyond repair, such as excessive staining, patching etcThe carpet in this unit was in good condition, with only a few small stains; therefore, it was professionally steamed cleaned prior to the resident’s move-in. At move-in, a “MoInventory & Condition Form” was provided with instructions to note any areas of the unit that are not in condition, such as the small stains in the carpetFor good measure, we did have the carpet professionally cleaned again after move-in, and explained to the resident that the carpet would not be replaced as it was still in good conditionWhile we cannot do anything about nature/trees outside, we have taken measures to reduce the occurrence of outdoor pests entering this unit, including installing weather stripping around the entrance and sealing around the water heaterPreventative pest control services take place quarterlyWe also offer weekly pest control services for tenants who report issuesPest control has serviced this unit when reported in the past, and we will continue to service the unit as issues are reportedAfter recently speaking with the resident, we do have another plan in place to resolve the current pest issueWhen packages are delivered to our office they are logged and stored for resident pick-upSeveral mail carriers occasionally leave packages at the resident’s doors without our knowledge of them doing soAs a result, residents’ packages are occasionally reported as missingWe have spoken with the mail carriers, who have stated that it is within their policies to leave packages at the residents’ doors, leaving us with not very much that we can do to prevent this from happeningI have instructed the resident to note “leasing office” instead of the unit number on the packages to ensure that they are brought to the office in the future The safety and comfort of our residents are top priorityOur front gates are occasionally hit by vehicles, sometimes causing them to not function properlyWhen this occurs, the gates are fixed within a timely manner, typically on the same dayWe are also undergoing a major outdoor lighting project, which will soon restore all lightingIn the meantime, we have increased security patrol in the areas with decreased lightingSincerely, *** *** Assistant General Manager *** P: ***/ F: *** Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We do apologize for any inconvenience that you may have faced because of your unit losing powerPer our records, your unit lost power on October 6th and the issue was resolved the next day, October 7thAs a result of this situation, we gave you $to cover the cost of any food that may have been
in your fridgePer your conversations with our corporate team members, you were not compensated for a change in electricity cost as the bills you provided us showed no major differences in cost from the previous yearIt is our assessment that your electricity charges were in line with the normRegards, [redacted]

This letter is in response to your complaint (ID [redacted]), filed with the Revdex.com on 10/3/2017. I apologize that your experience was unsatisfactory and failed to meet expectations and would like to take the opportunity to respond to your statement. After receiving your message on...

September 28th, I returned the call that day to the number that was provided. It was determined on October 5th, after multiple calls that you made to the office, that I was returning calls to the incorrect number. After procuring your correct number, I spoke with you on October 5th, updated you on October 6th, and again on October 9th. Should you want further information regarding phone records or phone numbers used, please reach out to me and I will be happy to share that information with you. I would include it here, but in respect for your privacy, I do not want to include your personal contact information in a non-confidential setting. After contacting [redacted], the credit agency, it was confirmed that the account had been removed from their efforts on September 7th. We have placed an inquiry with them to determine exactly how long it will take to repair credit in a situation such as this. I am certain that you submitted this complaint prior to our conversations on the 5th, 6th, and 9th when we resolved the situation. If this is incorrect, please feel free to contact me so we may discuss further and reach a positive conclusion. Best regards, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
 
I am rejecting this response because: On October 6 the issue was thought to be resolved, however as stated before, it was not. That was only the first incident reported to [redacted] staff. As stated, after this incident I have experienced the same problem multiple times after this first issue was reported. I have asked others in the complex if they where experiencing the same issue and some have had the same exact problem. No one in my apartment strip has ever had a light bill even close to what I have had, we all have the same style apartment. I have given [redacted] as well as [redacted] a years worth of copies for my electric bill and it is pretty clear that that the months I have experienced problems, that the bill has greatly increased from the year before. I have lived in [redacted] for almost 5 years now, and I have never experienced a light bill greater that $145.00 until the issue has occurred. Last month, an electrician was called out to the apartment and resolved the issue completely. No offense to [redacted] but the staff you have in place at [redacted], do not take pride in your company. There are multiple maintenance problems here, one being their has been tape on the front gate for months now and the security cameras at the front gate are just hanging and not properly mounted, it has been almost a year since my apartment has been inspected, and I have reported that the handle on my oven has been broken for months. Do you really know what is going on at your properties? Attached is my latest energy usage from the past year form 1/2017 to 1/2018. I am requesting that a survey be administered to the residents of [redacted] to verify what I am stating is true.I am only seeking what is right in this situation. I have always paid my rent here at Fairway View and I should not have to pay extra for the poor maintenance of my apartment unit by the staff here.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We thank you for your feedback, and offer the following. Our records indicate that all service requests for this unit have been resolved in an appropriate and timely manner. The Air conditioning not cooling properly was first reported on 3/28/16 and was resolved within 24 hours. The A/C was later...

reported as not cooling properly on 4/19/16. At this time, we quickly realized the parts & repairs needed would take longer; therefore, we provided the resident with a temporary A/C unit until the repairs were completed, within 14 days, on 5/4/16. We do not replace carpet in every vacant unit every year. Carpet is only replaced every few years or if the condition at move-out is beyond repair, such as excessive staining, patching etc. The carpet in this unit was in good condition, with only a few small stains; therefore, it was professionally steamed cleaned prior to the resident’s move-in.  At move-in, a “Move-In Inventory & Condition Form” was provided with instructions to note any areas of the unit that are not in normal condition, such as the small stains in the carpet. For good measure, we did have the carpet professionally cleaned again after move-in, and explained to the resident that the carpet would not be replaced as it was still in good condition. While we cannot do anything about nature/trees outside, we have taken measures to reduce the occurrence of outdoor pests entering this unit, including installing weather stripping around the entrance and sealing around the water heater. Preventative pest control services take place quarterly. We also offer weekly pest control services for tenants who report issues. Pest control has serviced this unit when reported in the past, and we will continue to service the unit as issues are reported. After recently speaking with the resident, we do have another plan in place to resolve the current pest issue. When packages are delivered to our office they are logged and stored for resident pick-up. Several mail carriers occasionally leave packages at the resident’s doors without our knowledge of them doing so. As a result, residents’ packages are occasionally reported as missing. We have spoken with the mail carriers, who have stated that it is within their policies to leave packages at the residents’ doors, leaving us with not very much that we can do to prevent this from happening. I have instructed the resident to note “leasing office” instead of the unit number on the packages to ensure that they are brought to the office in the future. The safety and comfort of our residents are top priority. Our front gates are occasionally hit by vehicles, sometimes causing them to not function properly. When this occurs, the gates are fixed within a timely manner, typically on the same day. We are also undergoing a major outdoor lighting project, which will soon restore all lighting. In the meantime, we have increased security patrol in the areas with decreased lighting. Sincerely, [redacted] Assistant General Manager [redacted] P: [redacted]/ F: [redacted] Tell us why here...