This letter is in response to your complaint (ID [redacted] ), filed with the Revdex.com on 10/3/I apologize that your experience was unsatisfactory and failed to meet expectations and would like to take the opportunity to respond to your statementAfter receiving your message on September 28th, I returned the call that day to the number that was providedIt was determined on October 5th, after multiple calls that you made to the office, that I was returning calls to the incorrect numberAfter procuring your correct number, I spoke with you on October 5th, updated you on October 6th, and again on October 9th Should you want further information regarding phone records or phone numbers used, please reach out to me and I will be happy to share that information with youI would include it here, but in respect for your privacy, I do not want to include your personal contact information in a non-confidential setting After contacting ***, the credit agency, it was confirmed that the account had been removed from their efforts on September 7thWe have placed an inquiry with them to determine exactly how long it will take to repair credit in a situation such as this I am certain that you submitted this complaint prior to our conversations on the 5th, 6th, and 9th when we resolved the situationIf this is incorrect, please feel free to contact me so we may discuss further and reach a positive conclusion Best regards, [redacted] ?
We thank you for your feedback, and offer the following Our records indicate that all service requests for this unit have been resolved in an appropriate and timely mannerThe Air conditioning not cooling properly was first reported on 3/28/and was resolved within hoursThe A/C was later reported as not cooling properly on 4/19/At this time, we quickly realized the parts & repairs needed would take longer; therefore, we provided the resident with a temporary A/C unit until the repairs were completed, within days, on 5/4/We do not replace carpet in every vacant unit every yearCarpet is only replaced every few years or if the condition at move-out is beyond repair, such as excessive staining, patching etcThe carpet in this unit was in good condition, with only a few small stains; therefore, it was professionally steamed cleaned prior to the resident’s move-in.? At move-in, a “MoInventory & Condition Form” was provided with instructions to note any areas of the unit that are not in condition, such as the small stains in the carpetFor good measure, we did have the carpet professionally cleaned again after move-in, and explained to the resident that the carpet would not be replaced as it was still in good conditionWhile we cannot do anything about nature/trees outside, we have taken measures to reduce the occurrence of outdoor pests entering this unit, including installing weather stripping around the entrance and sealing around the water heaterPreventative pest control services take place quarterlyWe also offer weekly pest control services for tenants who report issuesPest control has serviced this unit when reported in the past, and we will continue to service the unit as issues are reportedAfter recently speaking with the resident, we do have another plan in place to resolve the current pest issueWhen packages are delivered to our office they are logged and stored for resident pick-upSeveral mail carriers occasionally leave packages at the resident’s doors without our knowledge of them doing soAs a result, residents’ packages are occasionally reported as missingWe have spoken with the mail carriers, who have stated that it is within their policies to leave packages at the residents’ doors, leaving us with not very much that we can do to prevent this from happeningI have instructed the resident to note “leasing office” instead of the unit number on the packages to ensure that they are brought to the office in the future The safety and comfort of our residents are top priorityOur front gates are occasionally hit by vehicles, sometimes causing them to not function properlyWhen this occurs, the gates are fixed within a timely manner, typically on the same dayWe are also? undergoing a major outdoor lighting project, which will soon restore all lightingIn the meantime, we have increased security patrol in the areas with decreased lightingSincerely, [redacted] Assistant General Manager [redacted] P: [redacted] / F: [redacted] Tell us why here
In regards to [redacted] : Complaint ID: [redacted] This resident occupied apartment ? until May 2017.? We reached out to him to see if he would be interested in a sublease since he was not going to be in the apartment for the summer and was not renewing his lease.? We had an individual that needed to move in early.? We called him on 5/31/to ask if he would be interested, he agreed and we followed up via email on 6/1/17.? ? We did not terminate his lease without his knowledge but asked for his permission to sublease the apartment.? He responded to the email on 6/1/and said that he had items in the unit and a friend would be picking them up the following day.? Due to the time constraints, we had to turn the apartment and his friend did not pick up the items the next day or within enough time to get the apartment ready for the next person.? We moved the items to our storage area so we could clean and prepare the apartment.? Unfortunately, we cannot waive the charges for moving the items as we did have to physically take them out of the apartment.? He did speak with our assistant manager regarding the charges and she explained this to him as wellThank you and please let me know if you have any further questions.? [redacted]
Complaint: [redacted] I am rejecting this response because: On October the issue was thought to be resolved, however as stated before, it was notThat was only the first incident reported to [redacted] staffAs stated, after this incident I have experienced the same problem multiple times after this first issue was reportedI have asked others in the complex if they where experiencing the same issue and some have had the same exact problemNo one in my apartment strip has ever had a light bill even close to what I have had, we all have the same style apartmentI have given [redacted] as well as [redacted] a years worth of copies for my electric bill and it is pretty clear that that the months I have experienced problems, that the bill has greatly increased from the year beforeI have lived in [redacted] for almost years now, and I have never experienced a light bill greater that $until the issue has occurredLast month, an electrician was called out to the apartment and resolved the issue completelyNo offense to [redacted] but the staff you have in place at [redacted] , do not take pride in your companyThere are multiple maintenance problems here, one being their has been tape on the front gate for months now and the security cameras at the front gate are just hanging and not properly mounted, it has been almost a year since my apartment has been inspected, and I have reported that the handle on my oven has been broken for monthsDo you really know what is going on at your properties? Attached is my latest energy usage from the past year form 1/to 1/I am requesting that a survey be administered to the residents of [redacted] to verify what I am stating is true.I am only seeking what is right in this situationI have always paid my rent here at Fairway View and I should not have to pay extra for the poor maintenance of my apartment unit by the staff here Regards, [redacted]
We do apologize for any inconvenience that you may have faced because of your unit losing powerPer our records, your unit lost power on October 6th and the issue was resolved the next day, October 7thAs a result of this situation, we gave you $to cover the cost of any food that may have been in your fridgePer your conversations with our corporate team members, you were not compensated for a change in electricity cost as the bills you provided us showed no major differences in cost from the previous yearIt is our assessment that your electricity charges were in line with the normRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This letter is in response to your complaint (ID [redacted] ), filed with the Revdex.com on 10/3/I apologize that your experience was unsatisfactory and failed to meet expectations and would like to take the opportunity to respond to your statementAfter receiving your message on September 28th, I returned the call that day to the number that was providedIt was determined on October 5th, after multiple calls that you made to the office, that I was returning calls to the incorrect numberAfter procuring your correct number, I spoke with you on October 5th, updated you on October 6th, and again on October 9thShould you want further information regarding phone records or phone numbers used, please reach out to me and I will be happy to share that information with youI would include it here, but in respect for your privacy, I do not want to include your personal contact information in a non-confidential settingAfter contacting ***, the credit agency, it was confirmed that the account had been removed from their efforts on September 7thWe have placed an inquiry with them to determine exactly how long it will take to repair credit in a situation such as thisI am certain that you submitted this complaint prior to our conversations on the 5th, 6th, and 9th when we resolved the situationIf this is incorrect, please feel free to contact me so we may discuss further and reach a positive conclusionBest regards, [redacted] ***
We thank you for your feedback, and offer the followingOur records indicate that all service requests for this unit have been resolved in an appropriate and timely mannerThe Air conditioning not cooling properly was first reported on 3/28/and was resolved within hoursThe A/C was later reported as not cooling properly on 4/19/At this time, we quickly realized the parts & repairs needed would take longer; therefore, we provided the resident with a temporary A/C unit until the repairs were completed, within days, on 5/4/We do not replace carpet in every vacant unit every yearCarpet is only replaced every few years or if the condition at move-out is beyond repair, such as excessive staining, patching etcThe carpet in this unit was in good condition, with only a few small stains; therefore, it was professionally steamed cleaned prior to the resident’s move-in At move-in, a “MoInventory & Condition Form” was provided with instructions to note any areas of the unit that are not in condition, such as the small stains in the carpetFor good measure, we did have the carpet professionally cleaned again after move-in, and explained to the resident that the carpet would not be replaced as it was still in good conditionWhile we cannot do anything about nature/trees outside, we have taken measures to reduce the occurrence of outdoor pests entering this unit, including installing weather stripping around the entrance and sealing around the water heaterPreventative pest control services take place quarterlyWe also offer weekly pest control services for tenants who report issuesPest control has serviced this unit when reported in the past, and we will continue to service the unit as issues are reportedAfter recently speaking with the resident, we do have another plan in place to resolve the current pest issueWhen packages are delivered to our office they are logged and stored for resident pick-upSeveral mail carriers occasionally leave packages at the resident’s doors without our knowledge of them doing soAs a result, residents’ packages are occasionally reported as missingWe have spoken with the mail carriers, who have stated that it is within their policies to leave packages at the residents’ doors, leaving us with not very much that we can do to prevent this from happeningI have instructed the resident to note “leasing office” instead of the unit number on the packages to ensure that they are brought to the office in the futureThe safety and comfort of our residents are top priorityOur front gates are occasionally hit by vehicles, sometimes causing them to not function properlyWhen this occurs, the gates are fixed within a timely manner, typically on the same dayWe are also undergoing a major outdoor lighting project, which will soon restore all lightingIn the meantime, we have increased security patrol in the areas with decreased lightingSincerely, [redacted] Assistant General Manager [redacted] P: [redacted] / F: [redacted] Tell us why here
This letter is in response to your complaint (ID [redacted] ), filed with the Revdex.com on 10/3/I apologize that your experience was unsatisfactory and failed to meet expectations and would like to take the opportunity to respond to your statementAfter receiving your message on September 28th, I returned the call that day to the number that was providedIt was determined on October 5th, after multiple calls that you made to the office, that I was returning calls to the incorrect numberAfter procuring your correct number, I spoke with you on October 5th, updated you on October 6th, and again on October 9th Should you want further information regarding phone records or phone numbers used, please reach out to me and I will be happy to share that information with youI would include it here, but in respect for your privacy, I do not want to include your personal contact information in a non-confidential setting After contacting ***, the credit agency, it was confirmed that the account had been removed from their efforts on September 7thWe have placed an inquiry with them to determine exactly how long it will take to repair credit in a situation such as this I am certain that you submitted this complaint prior to our conversations on the 5th, 6th, and 9th when we resolved the situationIf this is incorrect, please feel free to contact me so we may discuss further and reach a positive conclusion Best regards, [redacted] ?
We thank you for your feedback, and offer the following Our records indicate that all service requests for this unit have been resolved in an appropriate and timely mannerThe Air conditioning not cooling properly was first reported on 3/28/and was resolved within hoursThe A/C was later reported as not cooling properly on 4/19/At this time, we quickly realized the parts & repairs needed would take longer; therefore, we provided the resident with a temporary A/C unit until the repairs were completed, within days, on 5/4/We do not replace carpet in every vacant unit every yearCarpet is only replaced every few years or if the condition at move-out is beyond repair, such as excessive staining, patching etcThe carpet in this unit was in good condition, with only a few small stains; therefore, it was professionally steamed cleaned prior to the resident’s move-in.? At move-in, a “MoInventory & Condition Form” was provided with instructions to note any areas of the unit that are not in condition, such as the small stains in the carpetFor good measure, we did have the carpet professionally cleaned again after move-in, and explained to the resident that the carpet would not be replaced as it was still in good conditionWhile we cannot do anything about nature/trees outside, we have taken measures to reduce the occurrence of outdoor pests entering this unit, including installing weather stripping around the entrance and sealing around the water heaterPreventative pest control services take place quarterlyWe also offer weekly pest control services for tenants who report issuesPest control has serviced this unit when reported in the past, and we will continue to service the unit as issues are reportedAfter recently speaking with the resident, we do have another plan in place to resolve the current pest issueWhen packages are delivered to our office they are logged and stored for resident pick-upSeveral mail carriers occasionally leave packages at the resident’s doors without our knowledge of them doing soAs a result, residents’ packages are occasionally reported as missingWe have spoken with the mail carriers, who have stated that it is within their policies to leave packages at the residents’ doors, leaving us with not very much that we can do to prevent this from happeningI have instructed the resident to note “leasing office” instead of the unit number on the packages to ensure that they are brought to the office in the future The safety and comfort of our residents are top priorityOur front gates are occasionally hit by vehicles, sometimes causing them to not function properlyWhen this occurs, the gates are fixed within a timely manner, typically on the same dayWe are also? undergoing a major outdoor lighting project, which will soon restore all lightingIn the meantime, we have increased security patrol in the areas with decreased lightingSincerely, [redacted] Assistant General Manager [redacted] P: [redacted] / F: [redacted] Tell us why here
In regards to [redacted] : Complaint ID: [redacted] This resident occupied apartment ? until May 2017.? We reached out to him to see if he would be interested in a sublease since he was not going to be in the apartment for the summer and was not renewing his lease.? We had an individual that needed to move in early.? We called him on 5/31/to ask if he would be interested, he agreed and we followed up via email on 6/1/17.? ? We did not terminate his lease without his knowledge but asked for his permission to sublease the apartment.? He responded to the email on 6/1/and said that he had items in the unit and a friend would be picking them up the following day.? Due to the time constraints, we had to turn the apartment and his friend did not pick up the items the next day or within enough time to get the apartment ready for the next person.? We moved the items to our storage area so we could clean and prepare the apartment.? Unfortunately, we cannot waive the charges for moving the items as we did have to physically take them out of the apartment.? He did speak with our assistant manager regarding the charges and she explained this to him as wellThank you and please let me know if you have any further questions.? [redacted]
Complaint: [redacted] I am rejecting this response because: On October the issue was thought to be resolved, however as stated before, it was notThat was only the first incident reported to [redacted] staffAs stated, after this incident I have experienced the same problem multiple times after this first issue was reportedI have asked others in the complex if they where experiencing the same issue and some have had the same exact problemNo one in my apartment strip has ever had a light bill even close to what I have had, we all have the same style apartmentI have given [redacted] as well as [redacted] a years worth of copies for my electric bill and it is pretty clear that that the months I have experienced problems, that the bill has greatly increased from the year beforeI have lived in [redacted] for almost years now, and I have never experienced a light bill greater that $until the issue has occurredLast month, an electrician was called out to the apartment and resolved the issue completelyNo offense to [redacted] but the staff you have in place at [redacted] , do not take pride in your companyThere are multiple maintenance problems here, one being their has been tape on the front gate for months now and the security cameras at the front gate are just hanging and not properly mounted, it has been almost a year since my apartment has been inspected, and I have reported that the handle on my oven has been broken for monthsDo you really know what is going on at your properties? Attached is my latest energy usage from the past year form 1/to 1/I am requesting that a survey be administered to the residents of [redacted] to verify what I am stating is true.I am only seeking what is right in this situationI have always paid my rent here at Fairway View and I should not have to pay extra for the poor maintenance of my apartment unit by the staff here Regards, [redacted]
We do apologize for any inconvenience that you may have faced because of your unit losing powerPer our records, your unit lost power on October 6th and the issue was resolved the next day, October 7thAs a result of this situation, we gave you $to cover the cost of any food that may have been in your fridgePer your conversations with our corporate team members, you were not compensated for a change in electricity cost as the bills you provided us showed no major differences in cost from the previous yearIt is our assessment that your electricity charges were in line with the normRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This letter is in response to your complaint (ID [redacted] ), filed with the Revdex.com on 10/3/I apologize that your experience was unsatisfactory and failed to meet expectations and would like to take the opportunity to respond to your statementAfter receiving your message on September 28th, I returned the call that day to the number that was providedIt was determined on October 5th, after multiple calls that you made to the office, that I was returning calls to the incorrect numberAfter procuring your correct number, I spoke with you on October 5th, updated you on October 6th, and again on October 9thShould you want further information regarding phone records or phone numbers used, please reach out to me and I will be happy to share that information with youI would include it here, but in respect for your privacy, I do not want to include your personal contact information in a non-confidential settingAfter contacting ***, the credit agency, it was confirmed that the account had been removed from their efforts on September 7thWe have placed an inquiry with them to determine exactly how long it will take to repair credit in a situation such as thisI am certain that you submitted this complaint prior to our conversations on the 5th, 6th, and 9th when we resolved the situationIf this is incorrect, please feel free to contact me so we may discuss further and reach a positive conclusionBest regards, [redacted] ***
We thank you for your feedback, and offer the followingOur records indicate that all service requests for this unit have been resolved in an appropriate and timely mannerThe Air conditioning not cooling properly was first reported on 3/28/and was resolved within hoursThe A/C was later reported as not cooling properly on 4/19/At this time, we quickly realized the parts & repairs needed would take longer; therefore, we provided the resident with a temporary A/C unit until the repairs were completed, within days, on 5/4/We do not replace carpet in every vacant unit every yearCarpet is only replaced every few years or if the condition at move-out is beyond repair, such as excessive staining, patching etcThe carpet in this unit was in good condition, with only a few small stains; therefore, it was professionally steamed cleaned prior to the resident’s move-in At move-in, a “MoInventory & Condition Form” was provided with instructions to note any areas of the unit that are not in condition, such as the small stains in the carpetFor good measure, we did have the carpet professionally cleaned again after move-in, and explained to the resident that the carpet would not be replaced as it was still in good conditionWhile we cannot do anything about nature/trees outside, we have taken measures to reduce the occurrence of outdoor pests entering this unit, including installing weather stripping around the entrance and sealing around the water heaterPreventative pest control services take place quarterlyWe also offer weekly pest control services for tenants who report issuesPest control has serviced this unit when reported in the past, and we will continue to service the unit as issues are reportedAfter recently speaking with the resident, we do have another plan in place to resolve the current pest issueWhen packages are delivered to our office they are logged and stored for resident pick-upSeveral mail carriers occasionally leave packages at the resident’s doors without our knowledge of them doing soAs a result, residents’ packages are occasionally reported as missingWe have spoken with the mail carriers, who have stated that it is within their policies to leave packages at the residents’ doors, leaving us with not very much that we can do to prevent this from happeningI have instructed the resident to note “leasing office” instead of the unit number on the packages to ensure that they are brought to the office in the futureThe safety and comfort of our residents are top priorityOur front gates are occasionally hit by vehicles, sometimes causing them to not function properlyWhen this occurs, the gates are fixed within a timely manner, typically on the same dayWe are also undergoing a major outdoor lighting project, which will soon restore all lightingIn the meantime, we have increased security patrol in the areas with decreased lightingSincerely, [redacted] Assistant General Manager [redacted] P: [redacted] / F: [redacted] Tell us why here