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Impact Home Improvement LLC

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Reviews Impact Home Improvement LLC

Impact Home Improvement LLC Reviews (3)

We contacted John S [redacted] from Porch in order to set up a contractor for a small remodeling jobHe provided Impact Homes and Remodeling as a remodeling company that could take on our projectHe arrived on Aug After going over the project with him as to what we needed to have done, he wrote out a contract on the spot for the remodeling that we wantedHe stated that he would give a low and a high estimate for the work which totaled on the low end at $ [redacted] and the high end at $ [redacted] , we agreed to give a deposit of ½ of the low end which came to $ [redacted] We wrote out a check to Impact Homes and Remodeling which was cashed on August On Friday August, we received a message from John S [redacted] apologizing for the lack of contact, he stated that the project managers needed more information and that we should call him back to set up a time to meet with him and the owner of the company to get the details ironed outHe then stated that texting would be better

This business did a terrible job with our work during our bathroom remodelWe have had so many issues with communication, punctuality, as well as professionalismWhen beginning the work we expected a high quality contractor with many years of experience and a level of understanding for which the work needed to be completedThe estimated time for the job was 7-business daysFirst day on the job we had no issues, they came to work as expected and begin tearing down the walls to start remodeling the bathroomThey continued to work for the next two days on the project diligently for a period of timeThey ordered the tub, but failed to see that it was a left drain tub instead of a rightThe contractor told me originally it did not matter but it did so it was a setback to order the new tubThe tub was placed and work resumedAfter some time the project seemed to look sloppy and incompleteThere was a minor setback with the tiles ordered which was not our fault due to the fact that the company ordered the tiles lateWork had stopped for daysAfter the tiles did arrive they were placed on the wall, I did not go into the bathroom due to the dust and debrisThey worked on the tiles until or at night and as soon as they left I went and checked the tile work only to find that the tiles were unevenly placedNot only that but there was also grout still left on the walls which would not be able to be cleaned because that is something that had to be done immediatelyIn the two days that were wasted waiting for the tiles to come they could have installed a new light or fixed the floor or began the fixture workAfter the tiles were put down we did tell them the problem and all we got was an apology, instead of offering to repair what has been doneThey said it would take to much time and moneyWe said we will live with it and the work needs to be doneThis all happened by the 13th dayKeep in mind that the plumbing and the fixtures are still not completeThere is still so much to be done in this bathroomOne room in our house is also not usable due to the fact that they cut the sheet rock in the room and dust is coming inside the room at all timesThey said we purchased the wrong faucet for the bathroom because the plumbing would not fit the one we had already purchasedWe had to go to lowes at 10:at night and buy a new faucet just to attempt to make the bathroom usableThe faucet was placed and they tried running the waterThe faucet was placed incorrectly and the kitchen ceiling leaked throughLuckily we caught it or we would have had a bigger problem on our handsHe told it it was no problem and they would paint over it laterThe next day a plumber came and said it was fine and the tub pan was not placed correctly and we could just paint over itSomeone from the company took time and came to our home,and check everything out, they said it was one days work left and we could start the new project of building a new bathroom on the third floorThey took a check for a deposit to obtain a permit for the third floor project After the 15th day we waited for the contractors to come back and try to finish the workNo one answered our calls, emails, texts, or messages, this is very unprofessionalWe did email them saying that we will take legal action if the work is not completedAt this point we were frustrated with the service so we called someone else to see if they would be able to finish the bathroom due to the fact that as a family of it is an inconvenience for us to use one bathroomThe email received a response that someone would come on Monday to finish the jobOur project is already days behind schedule and now we have the ceiling which has a stain on it as well as an unfinished bathroom and alot of stressMy husband and daughter both work in the morning and it is a struggle each day to get ready on timeCome Monday someone did come and worked on the project and finished the fixturesThe painting was still left as well as repairing the wallWe were also informed that the original person in the company was removed and he is no longer with themWe were also told not to answer an calls for communication from himWe said it was fine and just wanted it to be done as soon as possibleThe next day work resumed with still things to doAfter that no one answered the call and the company general manager came to our home to collect a check for the bathroom completionWe told him that the bathroom is not done and he is welcome to take a lookHe was surprised and accused us for taking him off the projectAlso he mentioned that our project has already costed him too much but that is not our concern because he wrote the estimate and made the planHe also said someone from his team ordered a glass door for the tub and that never happenedHe also informed us that the second contractor working on our project has also been removed from the companyWe never took him off we wanted him to finish it that was all we were asking forHe left in a hurry with no remark of what will happen nextNow we are stuck with a half finished bathroomAnother contractor came and offered to finish the project for a reasonable cost but did inform us that the damage was mostly doneThere was a chip in the tub which we were never made aware of as well as many uneven spots on the tile workThe bathroom was dirty with mud and grout which may or may not be cleaned and he would do his bestWe have decided to hire him because our children will begin school and we need the other bathroom in functioning orderIn conclusion if you are looking for someone who is unprofessional, unorganized, and unable to complete a small project in a timely manor than hire impact homes you will be very happyIf you want your work to be done well then look elsewhere

We entered into a contract with Impact Homes (owned by *** ***) on 8/21/for a deck projectUpon agreeing on a price and signing the contract we gave a $*** depositPer the contract, they were to start within days and complete the job within days of startingA week following the date of signature, I received a call from an employee informing me that he found out the company was out of money and the owner was having them get deposits for jobs to fund other projects knowing they wouldn't be able to complete anythingAfter contacting ***, he confirmed that the business was in jeopardy, pointing the finger at others, and that they wouldn't be able to complete my jobAdditionally, they would have issues returning my depositI was able to work out an agreement that *** would refund the $*** deposit via a $***/per week paymentFollowing payments totaling $***, *** began requesting more time to pay and then informed me that he was closing shop

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Address: 102 Drennen Rd STE B3, Orlando, Florida, United States, 32806-8501

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