Impact Remodeling

Complaint: [redacted] I am rejecting this response because:Item response is not acceptable: With respect to having an electrician’s services, the ventinstalled by Impact Home Remodeling is entirely passive, no electricalconnections are made to this device, it is meant to receive ducting from other,possibly power devices to vent the bath roomImpact Home Remodeling was purposely contracted to do the passive ventinstallation as part of the [redacted] Platinum roof installation so therewould not be any concern by the homeowner that the roof installation with thepassive vent was done in accordance with [redacted] ’s life time guarantee.With respect to additional charge for hooking up ductwork: The above mentioned passive vent,which was installed, is sold with a short portion of duct pipe, approximately 4inches long, on one end it has a helicalconnection, similar to the threads on a screw, but consisting of less than asingle turn It is designed to connect witha twist to the passive vent, of the type installed by Impact HomeRemodeling The remaining end of that 4inch piece of duct is able to accept standard inch round duct of various typeand manufacture to complete subsequent connections to any device Connecting to the passive vent is like puttinga sock on your foot: no plumbing experience requiredFirst problem, the 4inch connector to the passive vent was not provided Second and significantly more serious, thealignment of the underside opening of the passive vent does not match theopening created in the roof deck by Impact Home Remodeling Any proper connection of ducting to thepassive roof vent is obstructed by the misalignment To elaborate on the misalignment, think of a inch holedrilled into two tightly attached inch by inch by ½ inch boards with theinch by inch surfaces touchingDue to the resulting alignment of theholes, a inch pipe could be passed thru the holes in the two boards Now, if after the holes are drilled, theboards were slid, while always retaining contact, the alignment of holes wentfrom looking like an “O” to looking like a “()”, the misalignment created wouldprevent the same inch pipe from passing through the two holes If the misalignment created by the slidingwere significant, as is the case in the Impact Home Remodeling installation,the pipe would not be able to passthrough both holes no matter what it’s size , (roof deck hole and passive vent connection hole) as exists in Impact HomeRemodeling’s installation.It is troublesome to hear Impact Home Remodeling repeat thesame irrational solutions: get an electrician, get a plumber Do they not know the type vent which wasinstalled? Do they not understand thatthe problem which they created by improper installation of the passive roofvent installation could obviously be corrected by someone else correcting theirwork? But it should not be done at theconsumers expense.I offer the following a plausible reason why the customerwas left with this problem: Impact HomeRemodeling cut holes in the roof decking to accept the passive roof vents When the shingles were installed, the passiveroof vent was attempted to be moved to align with the roofing shingleedges As the helical adapter, providedas part of the passive roof vent kit, would not allow the alignment of thepassive roof vent to the shingle, the passive roof vent connector wasdiscarded That same misalignment is whatis currently preventing a connection to the passive roof vent.Regardless of the acceptance of my theoretical cause of theproblem, the problem still exists.Response to item is unacceptable: Where was any or all of the remaining 31.5sq foot of wood used as replacement to the roof? Upon the end of Impact Home Remodeling’s lastday at the job site I was in contact with Impact Home Remodeling to determinewhere the additional locations were, at the time Impact Home Remodeling commentedthey would need to speak with the lead workerThis was over two months ago.Item response is unacceptable: Discussions at the time of the contract specificallystated that since the existing roof was made of tongue and groove planking theconsumer wanted it replaced with sameUpon mentioning the tongue and groove planking the Impact HomeRemodeling representative indicated a possible concern with some installationswith such planks having too large a gap between each plank, we proceeded tolook at the underside of the roof from an area in the garage open to the roof, where it was indicated that there was noissue using the existing roof decking, and that matching any repaired wood withsimilar tongue and groove was possible.I take great offence to Impact Home Remodeling commentsthat: There was no objection to the material being used To this point, (a) I had expected not to needany replacement, (b) if replacement were needed we had an agreement that tongueand groove planking, which matched the existing decking would be used, (c) Althoughhome for all of the installation no one contacted the customer about the needto replace any wood Does Impact Home Remodeling anticipate that the consumerfollow the installer around as they work?And even more offensive, is Impact Home Remodeling’s commentthat there was no objection when final payment was made In good faith, payment was made when work wascompleted to a reasonable level of assurance and that any hidden defects wouldbe remedied when brought to Impact Home Remodeling’s attention Does Impact Home Remodeling authorize paymentto hold up if the shingles are rippled, or if a separate part of the job is notcompleted as anticipated? At whatcustomer decided level of completion should payment be held? 50%, 10%...99.999%?The issue remains, similar to the color or preferred unerdlayment,changes to the roof installation were made without authorization: replacementof tongue and groove planking with plywood.Response to item 4a-4c is unacceptable: Why would a complaint be resolved in its entiretyif only one many of items are addressed? Isit anticipated that the appearance of an [redacted] representative; negatesimproper installation of the passive roof vent; the use of plywood as opposedto non laminated wood planks; the undisclosed locations of up to sqft.of repair? What is Impact HomeRemodeling proposing as a result of the inspection: wait until the waviness retreats? My comments and pictures to Impact Home Remodeling wereintended to give reason to correct the problem, not to delay the fixTheproblem exists This soon afterinstallation the responsibility lies with the installer, if the installer wantsto blame the manufacture that is not of the consumers concern I would not object to Impact Home Remodelinginspecting the roof which they have installed, providing a mutually agreeabletime and duration can be determined.Item 4d response is unacceptable:An [redacted] Platinum installer was selected because itwas the only way to obtain the [redacted] lifetime warranty As [redacted] becomes the ultimatewarrantor, as time and weather affect the shingles “properly” installed, theirinstructions are to be adhered to Theletter from [redacted] , (copy sent to Impact Home Remodeling) indicated thattheir agent, Impact Home Remodeling, an [redacted] Platinum authorized installer was to provide the necessaryfolder to the consumer, with whatever it may contain While I appreciate the convenience offered byImpact Home Remodeling, no suggestions by Impact Home Remodeling can alleviatemy apprehension of not following [redacted] ’s letterSincerely [redacted] Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am including my response, to the contractors first response, in its entirety. Item 1: Roof vents were installed improperly. Holes cut in the decking do not align with holes in the roof vent as installed. This prevents the attachment of vent hoses without additional work had the alignment been done properly. Item 2: Contractor has yet to indicate any locations, aside from the single 6in. by 12in. replacement location on the peak of the roof in the garage. This replacement is clearly visible, but is not known to be the only location. Item 3: The existing decking on the entire roof is "tongue and groove", consisting of over 1000 sq. ft. of non laminated natural structured wood planks of approximately 6 inch by 16 feet. Per discussion prior to installation, rotted wood was to be replaced with similar planking to keep the roof 100% consistent with existing construction. Contract states, "If rotted plywood decking is found it will be replaced at an additional cost of $60 per 4x8 plywood sheet." As there was no plywood to rot, the replacement with plywood is not valid. Item 4a: How much time does Impact Home Remodeling consider standard, as per proper installation of [redacted] shingle practices, in accordance with Platinum installation practices? Item 4b: Pictures provided to Impact Home Remodeling clearly show the warping is in the shingles themselves and not due to the decking material. Warping is obvious in the shingle and not in the underlying material. Item 4c: I have asked Impact Home Remodeling to the resolve the problem of their installation, not pass the responsibility on. Item 4d: According to the letter provided by [redacted] , the information alluded to by the Impact Home Remodeling's first response, is to be provided by Impact Home Remodeling, and not arbitrarily retrieved by the consumer. Not knowing want the extent of the information referenced by [redacted] is, this information must be provided by Impact Home Remodeling. Information provide by Impact Home Remodeling at time of purchase consisted of "customary marketing material", provided prior to agreement and a two page contract, part of purchase. Sincerely, [redacted] Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:The supposed offer was not even close to acceptable to us, in addition he
would only make an offer if we agreed to remove any truthful, negative reviews we posted on the internet. To me that is blackmail and not a legitimate offer to resolve this issue
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:Item 1 response is not acceptable: With respect to having an electrician’s services, the ventinstalled by Impact Home Remodeling is entirely passive, no electricalconnections are made to this device, it is meant to receive ducting from other,possibly power devices to vent the bath room. Impact Home Remodeling was purposely contracted to do the passive ventinstallation as part of the [redacted] Platinum roof installation so therewould not be any concern by the homeowner that the roof installation with thepassive vent was done in accordance with [redacted]’s life time guarantee.With respect to additional charge for hooking up ductwork:  The above mentioned passive vent,which was installed, is sold with a short portion of duct pipe, approximately 4inches long,  on one end it has a helicalconnection, similar to the threads on a screw, but consisting of less than asingle turn.  It is designed to connect witha twist to the passive vent, of the type installed by Impact HomeRemodeling.  The remaining end of that 4inch piece of duct is able to accept standard 4 inch round duct of various typeand manufacture to complete subsequent connections to any device.   Connecting to the passive vent is like puttinga sock on your foot: no plumbing experience required. First problem, the 4inch connector to the passive vent was not provided.  Second and significantly more serious, thealignment of the underside opening of the passive vent does not match theopening created in the roof deck by Impact Home Remodeling.  Any proper connection of ducting to thepassive roof vent is obstructed by the misalignment.  To elaborate on the misalignment, think of a 4 inch holedrilled into two tightly attached 12 inch by 12 inch by ½ inch boards with the12 inch by 12 inch surfaces touching. Due to the resulting alignment of theholes, a 4 inch pipe could be passed thru the holes in the two boards.  Now, if after the holes are drilled, theboards were slid, while always retaining contact, the alignment of holes wentfrom looking like an “O” to looking like a “()”, the misalignment created wouldprevent the same 4 inch pipe from passing through the two holes.  If the misalignment created by the slidingwere significant, as is the case in the Impact Home Remodeling installation,the pipe would  not be able to passthrough both holes no matter what it’s size , (roof deck hole and passive vent connection hole) as exists in Impact HomeRemodeling’s installation.It is troublesome to hear Impact Home Remodeling repeat thesame irrational solutions: get an electrician, get a plumber.  Do they not know the type vent which wasinstalled?  Do they not understand thatthe problem which they created by improper installation of the passive roofvent installation could obviously be corrected by someone else correcting theirwork?  But it should not be done at theconsumers expense.I offer the following a plausible reason why the customerwas left with this problem:  Impact HomeRemodeling cut holes in the roof decking to accept the passive roof vents.  When the shingles were installed, the passiveroof vent was attempted to be moved to align with the roofing shingleedges.  As the helical adapter, providedas part of the passive roof vent kit, would not allow the alignment of thepassive roof vent to the shingle, the passive roof vent connector wasdiscarded.  That same misalignment is whatis currently preventing a connection to the passive roof vent.Regardless of the acceptance of my theoretical cause of theproblem, the problem still exists.Response to item 2 is unacceptable:   Where was any or all of the remaining 31.5sq foot of wood used as replacement to the roof?  Upon the end of Impact Home Remodeling’s lastday at the job site I was in contact with Impact Home Remodeling to determinewhere the additional locations were, at the time Impact Home Remodeling commentedthey would need to speak with the lead worker. This was over two months ago.Item 3 response is unacceptable:  Discussions at the time of the contract specificallystated that since the existing roof was made of tongue and groove planking theconsumer wanted it replaced with same. Upon mentioning the tongue and groove planking the Impact HomeRemodeling representative indicated a possible concern with some installationswith such planks having too large a gap between each plank, we proceeded tolook at the underside of the roof from an area in the garage open to the  roof, where it was indicated that there was noissue using the existing roof decking, and that matching any repaired wood withsimilar tongue and groove was possible.I take great offence to Impact Home Remodeling commentsthat: There was no objection to the material being used.  To this point, (a) I had expected not to needany replacement, (b) if replacement were needed we had an agreement that tongueand groove planking, which matched the existing decking would be used, (c) Althoughhome for all of the installation no one contacted the customer about the needto replace any wood.  Does Impact Home Remodeling anticipate that the consumerfollow the installer around as they work?And even more offensive, is Impact Home Remodeling’s commentthat there was no objection when final payment was made.  In good faith, payment was made when work wascompleted to a reasonable level of assurance and that any hidden defects wouldbe remedied when brought to Impact Home Remodeling’s attention.  Does Impact Home Remodeling authorize paymentto hold up if the shingles are rippled, or if a separate part of the job is notcompleted as anticipated?  At whatcustomer decided level of completion should payment be held?  50%, 10%...99.999%?The issue remains, similar to the color or preferred unerdlayment,changes to the roof installation were made without authorization: replacementof tongue and groove planking with plywood.Response to item 4a-4c is unacceptable:  Why would a complaint be resolved in its entiretyif only one many of items are addressed?  Isit anticipated that the appearance of an [redacted] representative; negatesimproper installation of the passive roof vent; the use of plywood as opposedto non laminated wood planks; the undisclosed locations of up to 31.5 sq. ft.of repair?  What is Impact HomeRemodeling proposing as a result of the inspection: wait until the waviness retreats?  My comments and pictures to Impact Home Remodeling wereintended to give reason to correct the problem, not to delay the fix. Theproblem exists.  This soon afterinstallation the responsibility lies with the installer, if the installer wantsto blame the manufacture that is not of the consumers concern.  I would not object to Impact Home Remodelinginspecting the roof which they have installed, providing a mutually agreeabletime and duration can be determined.Item 4d response is unacceptable:An [redacted] Platinum installer was selected because itwas the only way to obtain the [redacted] lifetime warranty.  As [redacted] becomes the ultimatewarrantor, as time and weather affect the shingles “properly” installed, theirinstructions are to be adhered to.  Theletter from [redacted], (copy sent to Impact Home Remodeling) indicated thattheir agent, Impact Home Remodeling, an [redacted] Platinum  authorized installer was to provide the necessaryfolder to the consumer, with whatever it may contain.  While I appreciate the convenience offered byImpact Home Remodeling, no suggestions by Impact Home Remodeling can alleviatemy apprehension of not following [redacted]’s letter. Sincerely [redacted]
Regards,
[redacted]

We are sorry to hear that you are not completely satisfiedwith you roof installation.  We strive toprovide outstanding value and quality to all of our customers.  In response to your issues: 1.       “Concurrent with the...

installation of a newroof, the contractor was to install two completely new roof vents forventilation of the bathrooms. Instalation of vents did not fit properly overthe holes installed in the roof decking, precluding the attachment of hose tothe ventilating fan.”As per our original agreement,Impact Remodeling agreed to install two broan vents on the roof.  It was also agreed between the two partiesthat the scope of the installation would be solely the installation necessaryto install the vent area into the roofing surface and would not include thehook up of any duct work, piping, or wiring. This type of labor would be best completed by a licensed electrician ormaster plumber.  Improper installationcould lead to a dangerous buildup of moisture and heat in the attic that maycause future moisture problems in the attic and/or future problems with theroofing surface.  Since Impact Remodelingis not a licensed electrician or plumber we cannot complete this service foryou.  But someone who is familiar withworking with these sort of ducts should have no problem connecting the duct tothe vent.  2.       “Repair of roof decking: was charged forone sheet of plywood to replace "rotted decking" the only visiblereplacement was a section 1 foot by 6 inches. Contractor has yet to indicatewhere the roof needed to be replaced to consume the other 35.5 square feet ofmaterial.” As per our original agreement, the cost toreplace plywood is not included in the scope of the original work. But it isalso stated that we replace plywood “by the sheet.”  Meaning if there is any piece of plywoodrotted then we will replace the entire sheet of plywood.  If you saw a 1 foot space of rotted wood,then this would be the same location where the 1 sheet of plywood was used torectify that situation.  3.       “Agreement was to replace any needed woodwith tongue and groove to match existing decking, and not the plywood which wasused.” The wording of the agreement only statedthe use of plywood sheeting.  I will behappy to furnish a digital copy of this agreement via email if that will behelpful.  “Tongue and Groove” is themethod of installation we used to install the plywood sheeting. 4.       “New roofing shingles are still warpedapproximately 3 months after installation.” While there is no set time indicated by themanufacturer for how long it can take roofs to “settle,” the time neededusually depends on many variable such as temperature, direct sunlight exposureto the roof, and humidity levels.  If theshingles are not settled yet it most likely is the result of one of threereasons: 1.      The shingles have not had enough time for thefavorable conditions to exist, of which is required for them to settle. 2.      The substrate (material beneath your roof) mayhave pre-existing high spots and low spots. This may cause your roofing systemto look wavy or inconsistent and this not lay completely flat.  Unfortunately this is not covered under theImpact Remodeling warranty and is fully disclosed as item # 15 on page one ofthe agreement signed by the homeowner. 3.      The shingles may have a manufacture’s defectthat is causing them not to have a uniform appearance after installation.  To rule out the possibility of #3being the reason for the shingles appearance, we will be happy to contact and[redacted] Representative and request that he stops out the property andinspects the shingles.  If there is amanufacturer’s defect, we will be able to work with the manufacturer and determinea proper resolution for the issue. 5.  “[redacted] indicated an omission ofinformation which the contractor was required to provide”[redacted] Indicated via a typewritten letter to the home-owner, that a copy of the warranty was given to thehomeowner by his contractor.  At the timeImpact Remodeling signed an agreement with the homeowner to commence with thework described, a folder was given to the homeowner that included a pamphlet describingthe [redacted] Platinum Warranty.  Butin the event that folder has been lost or misplaced, a new copy of the warrantycan be retrieved by simply clicking on the following link:http://[redacted]

Complaint: [redacted]
I am rejecting this response because:
I am including my response, to the contractors first response, in its entirety. 
Item 1: Roof vents were installed improperly.  Holes cut in the decking do not align with holes in the roof vent as installed.  This prevents the attachment of vent hoses without additional work had the alignment been  done properly.
Item 2: Contractor has yet to indicate any locations, aside from the single 6in. by 12in. replacement location on the peak of the roof in the garage.  This replacement is clearly visible, but is not known to be the only location.
Item 3:  The existing decking on the entire roof is "tongue and groove", consisting of over 1000 sq. ft. of non laminated natural structured wood planks of approximately  6 inch by 16 feet.  Per discussion prior to installation, rotted wood was to be replaced with similar planking to keep the roof 100% consistent with existing construction.  Contract states, "If rotted plywood decking is found it will be replaced at an additional cost of $60 per 4x8 plywood sheet."  As there was no plywood to rot, the replacement with plywood is not valid.
Item 4a: How much time does Impact Home Remodeling consider standard, as per proper installation of [redacted]  shingle practices, in accordance with Platinum installation practices?
Item 4b: Pictures provided to Impact Home Remodeling clearly show the warping is in the shingles themselves and not due to the decking material.  Warping is obvious in the shingle and not in the underlying material.
Item 4c: I have asked Impact Home Remodeling to the resolve the problem of their installation, not pass the responsibility on.
Item 4d: According to the letter provided by [redacted], the information alluded to by the Impact Home Remodeling's first response,  is to be provided by Impact Home Remodeling, and not arbitrarily retrieved by the consumer.  Not knowing want the extent of the information referenced by [redacted] is, this information must be provided by Impact Home Remodeling. 
Information provide by Impact Home Remodeling at time of purchase consisted of "customary marketing material", provided prior to agreement and a two page contract, part of purchase.
Sincerely,
[redacted]
Regards,
[redacted]

Review: We contracted with Impact Remodeling to replace our roof. Doug came out and showed us a presentation as to how the roof would be installed and the products that would be used. We were told and given product literature that the underlaymnet would be nailed to the roof, on the day of install the contractor stapled the product on the roof. In addition, it was supposed to be a 1 day job, it turned into a 3 day job, we were told a Manager would be on site at all times and the crew would be legal and speak english. No Manager EVER showed up on the job site and the entire crew spoke no english except for 1 person who spoke limited english. I had no way to communicate with them. They were to clean up the nails, which we did because there were numerous nails left around (we still have them), We got a flat tire yesterday due to a nail left in the driveway. Last night 2 neighbors came over to complain that their children witnessed the workers using the dumpster to both urinate and deficate in it, our bathroom was offered for use to the contractor that spoke limited english, apparantly they chose not to use it. I have tried in vain to settle this issue with Doug and he refuses to work it out. We feel we should be compensated for his promises and lack of adequate supervisiont that we were told to us during the sales presentation. Also, they were supposed to come back, per Doug, on Sunday 9/20 tp complete the job but did not come back until Monday 9/21 when no one was home to approve the work. Doug is also threatening to put a lien on our house and ruin our credit because we won't sign the loan documents until this is resolved. If he would have worked with us the loan documents would have been signed on Monday after we had the opportunity to inspect the completed job.Desired Settlement: We have requested a $1500 reduction in price since we had to manage the crew, clean up after them and since the product was not installed correctly. He did offer to do our shed roof for free when he originally quoted us a price of $1200, we declined based upon the service received at this point (this was noon on Saturday, the 2nd day of the job), we feel it would be at least fair to give us between $1200 and $1500 off the original contracted price since he out right lied to us during the presentation.

Business

Response:

A resolution was proposed directly to the home owner. Impact Remodeling is still waiting to hear back from the customer on the matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The supposed offer was not even close to acceptable to us, in addition he would only make an offer if we agreed to remove any truthful, negative reviews we posted on the internet. To me that is blackmail and not a legitimate offer to resolve this issue.

Regards,

Business

Response:

Impact Remodeling stands behind all of our guarantees and warranties. We pride ourselves on customer satisfactionand work hard to maintain a high level of standards on all of our projects. Iffor any reason, any of our customers are not satisfied with the products orservices that we have provided then we encourage them to reach out to us. In this particular case, we have reviewedthis issue thoroughly. We havereviewed the contracts for the project and cannot find any area of the contractthat was not satisfied. The contracts will be uploaded along with this responsefor review by all parties. Furthermore,the contract does not state that nails will be used for installation of thedeck defense product on the house. Thisinstallation practice is only advisable when the underlayment product will beleft exposed for long periods of time. This is usually the case in new construction installation or in thebuilding of large commercial projects or developments. We do use an installation standard that is approved by the manufacturer and we also provideda letter to the homeowner that stated such. A copy of that letter will be attached to thisresponse as well. We understand that everyone wants to make sure they aregetting the best possible products installed the correct way, and we prideourselves on this as a company. Hopefully this letter clears up anymisunderstandings about the installation method used and also provides somecomfort in knowing that the job was done to the strict specifications of the manufacturer.We have also looked into the crew members present on the job site that day. Dave, was the manager of the crew and he wason the job site for the entire day. I amnot sure where the confusion is here. Dave does speak English. All ofour office personnel only speak English, and they communicate with Dave on adaily basis with no difficulty. Thehomeowner also had access to a project coordinator by phone for the duration ofthe project. Given these threeconditions, we were unable to determine the nature of this portion of thecomplaint. As for the use of restroom facilities, Impact Remodeling is still investigating thestatements made by the home owner. Throughout our entire time in business we have never had any suchcomplaints on any of our job sites. Ifthis practice did occur at the job site, I am not sure how any neighbor wouldeven see it, considering the walls of a dumpster are very high and theneighborhood in which the homeowner lives has the houses spread out by 100’s offeet. Please see attached picture of dumpster with dimensions. Obviously ifanything of this nature occurred on our jobsite we would be deeply embarrassedand quick actions would be taken to ensure that it would never occur again. Whilewe will continue to look into these statements, at the moment we are unable tofind any evidence to corroborate this. As for the length of time the job took, Impact Remodeling prides itself on completing allof its work in a timely fashion and within the standards set forth in ourwritten contracts. Unfortunately, due tothe nature of the construction industry, it is impossible to determine theexact duration of a project before it is completed. Items such as material delays, weather, and unforeseencomplications can all delay a project. As a company we prioritize the quality of theproduct we deliver to the customer over the speed at which the job can becompleted. After a review of the contracts, we have determined that the job wascompleted (3 days) within the one week time frame originally estimated to thehomeowner (See contract page 2). As stated, we want to uphold all of our promises and obligation to our consumers. With that being said, we are having troubledetermining where we were unable to meet the obligations set forth in ouroriginal contracts.

Review: Concurrent with the installation of a new roof, the contractor was to install two completely new roof vents for ventilation of the bathrooms. Instalation of vents did not fit properly over the holes installed in the roof decking, precluding the attachment of hose to the ventilating fan.

Repair of roof decking: was charged for one sheet of plywood to replace "rotted decking" the only visible replacement was a section 1 foot by 6 inches. Contractor has yet to indicate where the roof needed to be replaced to consume the other 35.5 square feet of material. Agreement was to replace any needed wood with tongue and groove to match existing decking, and not the plywood which was used.

New roofing shingles are still warped approximately 3 months after installation.

[redacted] indicated an omission of information which the contractor was required to provideDesired Settlement: (1) Redo the mounting of vent to match contractors newly created holes in decking.

(2) Indicate roof areas where other repairs were needed.

(3) Replace plywood with tongue and groove.

(4) Repair ripple roof shingles

(5) Provide complete [redacted] documentation

Business

Response:

We are sorry to hear that you are not completely satisfiedwith you roof installation. We strive toprovide outstanding value and quality to all of our customers. In response to your issues: 1. “Concurrent with the installation of a newroof, the contractor was to install two completely new roof vents forventilation of the bathrooms. Instalation of vents did not fit properly overthe holes installed in the roof decking, precluding the attachment of hose tothe ventilating fan.”As per our original agreement,Impact Remodeling agreed to install two broan vents on the roof. It was also agreed between the two partiesthat the scope of the installation would be solely the installation necessaryto install the vent area into the roofing surface and would not include thehook up of any duct work, piping, or wiring. This type of labor would be best completed by a licensed electrician ormaster plumber. Improper installationcould lead to a dangerous buildup of moisture and heat in the attic that maycause future moisture problems in the attic and/or future problems with theroofing surface. Since Impact Remodelingis not a licensed electrician or plumber we cannot complete this service foryou. But someone who is familiar withworking with these sort of ducts should have no problem connecting the duct tothe vent. 2. “Repair of roof decking: was charged forone sheet of plywood to replace "rotted decking" the only visiblereplacement was a section 1 foot by 6 inches. Contractor has yet to indicatewhere the roof needed to be replaced to consume the other 35.5 square feet ofmaterial.” As per our original agreement, the cost toreplace plywood is not included in the scope of the original work. But it isalso stated that we replace plywood “by the sheet.” Meaning if there is any piece of plywoodrotted then we will replace the entire sheet of plywood. If you saw a 1 foot space of rotted wood,then this would be the same location where the 1 sheet of plywood was used torectify that situation. 3. “Agreement was to replace any needed woodwith tongue and groove to match existing decking, and not the plywood which wasused.” The wording of the agreement only statedthe use of plywood sheeting. I will behappy to furnish a digital copy of this agreement via email if that will behelpful. “Tongue and Groove” is themethod of installation we used to install the plywood sheeting. 4. “New roofing shingles are still warpedapproximately 3 months after installation.” While there is no set time indicated by themanufacturer for how long it can take roofs to “settle,” the time neededusually depends on many variable such as temperature, direct sunlight exposureto the roof, and humidity levels. If theshingles are not settled yet it most likely is the result of one of threereasons: 1. The shingles have not had enough time for thefavorable conditions to exist, of which is required for them to settle. 2. The substrate (material beneath your roof) mayhave pre-existing high spots and low spots. This may cause your roofing systemto look wavy or inconsistent and this not lay completely flat. Unfortunately this is not covered under theImpact Remodeling warranty and is fully disclosed as item # 15 on page one ofthe agreement signed by the homeowner. 3. The shingles may have a manufacture’s defectthat is causing them not to have a uniform appearance after installation. To rule out the possibility of #3being the reason for the shingles appearance, we will be happy to contact and[redacted] Representative and request that he stops out the property andinspects the shingles. If there is amanufacturer’s defect, we will be able to work with the manufacturer and determinea proper resolution for the issue. 5. “[redacted] indicated an omission ofinformation which the contractor was required to provide”[redacted] Indicated via a typewritten letter to the home-owner, that a copy of the warranty was given to thehomeowner by his contractor. At the timeImpact Remodeling signed an agreement with the homeowner to commence with thework described, a folder was given to the homeowner that included a pamphlet describingthe [redacted] Platinum Warranty. Butin the event that folder has been lost or misplaced, a new copy of the warrantycan be retrieved by simply clicking on the following link:http://[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I am including my response, to the contractors first response, in its entirety.