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Imperial Auto Repair

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Imperial Auto Repair Reviews (1)

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] *** [redacted] On June 3, I have taken my [redacted] to Imperial Auto Repair for AC freon refillThe mechanic said he found some faults while filling AC freon and he said I will have problems on safety checkSo, I asked him how much and he said $I came back the next day and as I was counting my cash to pay, the mechanic said the charge is $and I asked him why and he said a lot of things and I knew nothing about the engine so I paid him.As I was about to get in the car, the mechanic stopped me and said you can't leave yetSo I turned around and he started to say there are more repairs needed and he went on and on about engine parts and I simply asked him can you get the car ready for safety check and how much will it cost? The mechanic then said $more and he said he will guarantee that he will get the car ready for safety checkOn June 9, I have returned to Imperial Auto Repair and I was ready to pay and the mechanic said the rate have gone up to $and I was just dumbfoundedI asked him why did it go up so high and he said the parts cost more and he also had spent more working timeThe mechanic then said he texted something to me and I said I do not use texting service on my phoneAfter awhile of trying to debate about this and seeing that it was going nowhere I have pulled out my credit card and paidI have then noticed that my driver side door handle was yanked out with metal piece sticking out and so I have asked the mechanic why was the door handle broken and he apologiezed and said he will have it replaced/repaired for free.After several days he finally replaced/fixed my car door handle and he demanded $so I ended up giving it to him.Now, I just felt very strange as I did not receive any receipts nor any work invoices nor written estimatesSo I asked him for the receipts & invoices & estimates and the mechanic just ignored me.After few days of driving the car the engine light & abs light & break light came on and the speedometer stopped working on and offOn June June 27, I wrote a letter to the Imperial Auto Repair for receipts & work stating statements but I received no responseAttaching a copy of letter in pdf fileOn July 5, I wrote a letter to the Imperial Auto Repair for receipts & work stating statements with [redacted] delivery confirmation but I received no response.Attaching a copy of letter and [redacted] delivery confirmation receiptOn August 9, I took my car to Makiki Auto Repair and the mechani there said other then a front left tire sensor being replaced incorrectly nothing else seemed to have been done to the vehicleThe mechanic also wrote several more required repairs and "C- ABS ECU Malfuntion," which he said was due to the car computer that needs to be replaced and that I needed to take it to the [redacted] Dealer and that alone would be way over $1,The mechanic also said that there is no sense in doing any repair work unless I am planning on having the car computer replacedSo I checked with [redacted] and the specialist there gave me a rough estimate of about $1,at a discounted rate by him and over $2,at the [redacted] Dealer Hawaii law on mechanic requirements as follows:Section 437B-1, Hawaii Revised Statues:All work done by the repair dealer including warranty work, must be noted on an invoice or repair work order, including any parts supplied for the repairsIf crash, used rebuilt or reconditioned parts are used , this must be stated on the invoiceYou will receive a copy of the invoice or work orderThe repair dealer will keep a record of all work orders for at least two (2) yearsInstead of making statements and trying to deny, I am still requesting and waiting for the estimates and repair work orders actually performed as required by the law, so please respond appropriately

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Address: 803 Waimanu St., Ste. B, Honolulu, Hawaii, United States, 96813

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