Imperial Beach Guns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] What Ms [redacted] ISN'T disclosing is that the documentation detailing when the weapon could be retrieved was inside the Weapon Case which was secured inside HER SAFE(In all honesty, that wasn't her faultAs I expected no difficulties with the transaction, I placed the documentation in the caseI shouldn't have trusted her.) Her guidance was not specific and was explained vaguely which generated the misunderstandingYet from that, she labeled me as "unstable" even though all my actions indicated otherwiseAlso, her email conveniently arrived AFTER I expressed I had no desire to conduct further business with herThat's when she welched on the deal, she should have, as a minimum either delivered the weapon or my refund upon request; (I state this because I gave her CASH for the transaction/less initial deposit.) She did neitherNo other business operates that way? I had to make two trips to her location accompanied by Law Enforcement for MY protection as she is armed at all times I have no desire to fence further with this Business; I do however feel the only issue was that I held her accountable for not explaining policy with clarityAnd although I cannot prove it, I think her motives were racialShe saw an opportunity to be mean and she absolutely acted upon itAdditionally, she has my personal information on file; my SSAN, Driver's License Info, Credit Card Info and my Military ID CardSince no weapon was ever delivered, she has NO RIGHT to my personal infoShould I become a victim of ID theft, I will certainly direct Law Enforcement in her direction.I do request that the file is close but I respectfully request my complaint remain on your website in it's entirety Thank you, [redacted] , **

[redacted] , arial, sans-serif;">Before Mr [redacted] made any of his complaints, the following email was sent to him, after multiple tries to communicate with him, via email and telephone Mr [redacted] , We pride ourselves in customer service We have obviously not met your expectations on some level We strive at our utmost to temper our customers’ desires with state and federal law I am sorry that we have not met your expectations to date with regards to this matter and will be refunding your money completely via check Payment will be sent out today to your address provided on the Federal form as this is a validated address Thank you for your time Sorry we could not meet your requirements in this matter We were unwilling to break state law and allow Mr [redacted] to pick up his gun early Date and time were stamped on his paperwork for pick up/delivery A full refund was issued, then received and cashed on 1/21/ Sincerely, [redacted] Imperial Beach Guns (619) 850-www.imperialbeachguns.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** **
What Ms*** ISN'T disclosing is that the documentation detailing when the weapon could be retrieved was inside the Weapon Case which was secured inside HER SAFE(In all honesty, that wasn't her faultAs I expected no difficulties with the transaction, I placed the documentation in the caseI shouldn't have trusted her.) Her guidance was not specific and was explained vaguely which generated the misunderstandingYet from that, she labeled me as "unstable" even though all my actions indicated otherwiseAlso, her email conveniently arrived AFTER I expressed I had no desire to conduct further business with herThat's when she welched on the deal, she should have, as a minimum either delivered the weapon or my refund upon request; (I state this because I gave her CASH for the transaction/less initial deposit.) She did neitherNo other business operates that way? I had to make two trips to her location accompanied by Law Enforcement for MY protection as she is armed at all times. I have no desire to fence further with this Business; I do however feel the only issue was that I held her accountable for not explaining policy with clarityAnd although I cannot prove it, I think her motives were racialShe saw an opportunity to be mean and she absolutely acted upon itAdditionally, she has my personal information on file; my SSAN, Driver's License Info, Credit Card Info and my Military ID CardSince no weapon was ever delivered, she has NO RIGHT to my personal infoShould I become a victim of ID theft, I will certainly direct Law Enforcement in her direction.I do request that the file is close but I respectfully request my complaint remain on your website in it's entiretyThank you,*** ***, **

[redacted],
 
arial, sans-serif;">Before Mr. [redacted] made any of his complaints, the following email was sent to him, after multiple tries to communicate with him, via email and telephone. 
 
Mr. [redacted],
We pride ourselves in customer service.  We have obviously not met your expectations on some level.  We strive at our utmost to temper our customers’ desires with state and federal law.  I am sorry that we have not met your expectations to date with regards to this matter and will be refunding your money completely via check.  Payment will be sent out today to your address provided on the Federal form 4473 as this is a validated address. 
Thank you for your time.  Sorry we could not meet your requirements in this matter. 
We were unwilling to break state law and allow Mr. [redacted] to pick up his gun early.  Date and time were stamped on his paperwork for pick up/delivery.  A full refund was issued, then received and cashed on 1/21/2016. 
 
Sincerely,
 
[redacted]
Imperial Beach Guns
(619) 850-5274
www.imperialbeachguns.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
What Ms. [redacted] ISN'T disclosing is that the documentation detailing when the weapon could be retrieved was inside the Weapon Case which was secured inside HER SAFE. (In all honesty, that wasn't her fault. As I expected no difficulties with the transaction, I placed the documentation in the case. I shouldn't have trusted her.) Her guidance was not specific and was explained vaguely which generated the misunderstanding. Yet from that, she labeled me as "unstable" even though all my actions indicated otherwise. Also, her email conveniently arrived AFTER I expressed I had no desire to conduct further business with her. That's when she welched on the deal, she should have, as a minimum either delivered the weapon or my refund upon request; (I state this because I gave her CASH for the transaction/less initial deposit.) She did neither. No other business operates that way? I had to make two trips to her location accompanied by Law Enforcement for MY protection as she is armed at all times.  I have no desire to fence further with this Business; I do however feel the only issue was that I held her accountable for not explaining policy with clarity. And although I cannot prove it, I think her motives were racial. She saw an opportunity to be mean and she absolutely acted upon it. Additionally, she has my personal information on file; my SSAN, Driver's License Info, Credit Card Info and my Military ID Card. Since no weapon was ever delivered, she has NO RIGHT to my personal info. Should I become a victim of ID theft, I will certainly direct Law Enforcement in her direction.I do request that the file is close but I respectfully request my complaint remain on your website in it's entirety.
Thank you,
[redacted], **.

[redacted], Before Mr. [redacted] made any of his complaints, the following email was sent to him, after multiple tries to communicate with him, via email and telephone.  Mr. [redacted],We pride ourselves in customer service.  We have obviously not met your expectations on some...

level.  We strive at our utmost to temper our customers’ desires with state and federal law.  I am sorry that we have not met your expectations to date with regards to this matter and will be refunding your money completely via check.  Payment will be sent out today to your address provided on the Federal form 4473 as this is a validated address. Thank you for your time.  Sorry we could not meet your requirements in this matter. We were unwilling to break state law and allow Mr. [redacted] to pick up his gun early.  Date and time were stamped on his paperwork for pick up/delivery.  A full refund was issued, then received and cashed on 1/21/2016.  Sincerely, [redacted]Imperial Beach Guns(619) 850-5274www.imperialbeachguns.com