Imperial Beauty LLC

Revdex.com CASE#: *** Dear Sir/Madam, Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our
proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned on the order form before placing the order formPlease note that despite putting the credit cards details on the order form, the order does not go through until and unless customer clicks on "Rush my Trial"Once the customer click on the “Rush my Trial” order request goes through and shipping and handling charges are applied instantly accordinglyWe offer day trial period for the products Cianix and T5RX that start from the order date, in which customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price $for Cianix and $for T5RX) of the monthly supply bottle received during the trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timePer the cancellation policy mentioned on our website, if any customer request cancellation within the trial period then he/she is required to return the product within days from the date RMA number is generatedWe request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policyOur Cancellation policy outlined in the Terms and Conditions states, in part: “Billing and Cancellation Terms for TrialAs one of its product offerings, CIANIX Male Enhancement offers consumers a recurring shipment/subscription plan ("Subscription Plan")You will be given the opportunity to try out the product for a period of days (day + day S&H starting the day you order the product) without paying any money except for the cost of $shipping, plus $handling feeAt the time you make your purchase you will be enrolled in our Subscription Plan, the credit or debit card you provide will be charged the shipping fee $plus $handling fee, and you will be mailed one bottle of CIANIX Male EnhancementIf you would like to cancel your Subscription Plan within the first days from the day you received the initial order, call our Customer Support Team at *** or email them at ***, in order to receive an RMA Number to return the product and you will not be sent any more bottles and your subscription will be canceled.” The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$restocking fee), no questions asked - for returns received within days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions)For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postagePlease note that we cannot process packages marked "Return to Sender" or "Refused"All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your accountRMA numbers can be obtained by calling our Customer Support Team.” *** *** placed an order for the products Cianix and T5RX on July 03rd, MrBoris contacted our company on July 26th, demanding cancellation and refundOne of our customer support representatives explained the program and cancelled his subscription for the products Cianix and T5RXHe did not accept any of the refund offers, therefore, on July 29th, one of our company’s officer gave him a call back to assist *** *** for refund but he did not receive the callAt this point of time, we have processed a refund in the amounts of $and $on August 21st, For the reference following are the transaction ID numbers: Transaction-ID: *** Transaction-ID: *** We are sorry for any inconvenience that may have causedRegards, Customer Support Manger