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Reviews Imperial Childcare Center

Imperial Childcare Center Reviews (8)

Attached please find the paperwork that Ms [redacted] is requesting and which has been mailed to her twiceIt is still here awaiting the pick up she requested by her son in law as he never came by to get itShe is now asking for it to be mailed to a third address which I will do , this will also be the last mailing of said paperwork.As to her statement that she never approved the initial payment be made to her CC , the last line of the proposal states that system could be installed contingent upon deposit being received which Ms [redacted] did call to make over the phoneAlso #states all payments are due after completion of completed workMs [redacted] did agree to said terms by her signature on the proposal that she faxed back to usAnytime she has called the office she has always had the option of leaving a message if we do not answer as we do have a hr answering service, we can not always answer but do our best to return those calls ASAPMs [redacted] is correct that statements she made to the insurance company true or not, is not our business nor do we care to make them such just stating that that statement along with the one she made to our technician made us uneasy about dealing with the situation our selvesWe do strive to make our customers happy and have many that are well pleased with our work, but you can never please everyone such as the case with Ms [redacted] She has everything we promised ( including the paperwork put in the mail to her third address ) and we do wish her well and many years of her system providing her much heating and cooling comfort

We were first contacted by Ms*** on 10/20/for a service call at her rental home *** *** *** *** SC We were told that the A/C was not workingThe tech that went out reported that the A/C was beyond repair and looked to have been out of order for quite some timeThis
was also confirmed by the tenant that stated the A/C had not worked since the prior summer. We made Ms*** aware of thisShe then stated that it had been struck by lightning and that she wanted to get a report for her insurance companyWe did prepare her a proposal with repair cost and sent to her insurance company per her requestShe called back to schedule the replacement of the system we informed her that she would have to pay us up front and wait to be reimbursed by her insurance agent as we do not accept assignments from the insurance companies . Ms*** did make the initial deposit by credit card and per our agreement knew the second half of the payment was to be made when the work was completed We did install and ask Ms *** if she was coming out to inspect as we were finishing up she said no, that her son in law Mr *** would be thereWe completed the work , registered the warranty and sent the receipts ( copies attached here ) to Ms *** She did call back at a later point and ask if we would send a statement to her insurance company saying that we had completed the work I did at that time call her insurance company again and happened to speak to the same agent she had spoken to previouslythat assured me he had every thing he needed to make the payment to Ms*** He did make me aware that she had previously made a claim that the system had been struck by lightning at that time collecting payment for electronics she says was damaged at the same time but later retracted the statement that the system had also been damaged. Ms *** called again the week of 12/14/saying that we had over charged her CCI pulled the original proposal and receipts and called her back to inform her that we had notShe stated that she had made a mistake and stated again at this time that she had still not gotten the paperwork and if it would be ok for her some in law to come by and pick up a copy We still have that copy waiting he never showed upAs for Ms *** wanting an apology we do not feel this is in order as we never "played " with her CC as she stated other than to charge the agreed upon amount and we do not keep CC information after the installIn reality it is she who owes us an apology stating" she feels like we are crooks " The first time our technician responded to her service call she called the office and made the statement that *** (our tech ) must have thought she was trying to cheat him ( he had informed the tenant that he had to receive payment for the service call which is company policy ) so that along with the statement from the insurance company made us hesitant to get involved but we did our job and completed the install as requested So at the cost of sounding unprofessional , as the saying goes "if the shoe fits....it's Ms *** that should be wearing it

Thank You K*** for giving us the chance to respond to this complaintWhen our company first went out on the service call it was discovered that the system had a bad compressor that was popping the breaker on the a/c systemWe ran a couple tests showing this to the homeowner along
with a failing indoor blower motor loosing oil out of the bearings. The next question from the homeowner was how much is a new unit? she was Quoted $for an all new Gas Furnace/split ac system everything but the duct work as her existing system was plus years old. The homeowner said "we won't be living here but for another month" and really don't have that kind of moneyshe asked "is there anything you can do to just possibly get us by just for a month"? I felt like we needed to help this women as we do help a lot of people in the community, so we offered an "AS IS" band Aid which could possibly get her through the summerBoth party's with plenty witness's on our end agreed to the system not having a warranty and shook handslater that evening We sent out an install tech named T*** to install the system and it was dead upon start upThe wrong USED system got loaded upT*** went back to the shop to get a Goodman systemthat system was installed and wired for ac mode onlyWe got a call that the system wasn't workingWe went out and found a couple leaks which were fixedThe ac system was working fine but at that point the indoor blower motor stopped workingWe did make right by them by making sure that the "Used AS IS AC SYSTEM" was working properlyThe fact their existing Gas furnace's Blower motor Failed is not our fault nor is it our responsibility. Although we wish we could have given This customer a whole new system for free as we do twice a year, Unfortunately this customer doesn't meet the requirements for our Bi- Annual "Caring For The community event" as seen here https://goo.gl/JB1pQw where we give people in great need a freen form of comfortWe are not out here to get over on people just remember there is always two sides to a storyThank's again for allowing us the opportunity to respond to this complaintBoiling Springs Heating & Air

The other avenue I took was that being the owner never provided me a statement of work nor a contract to sign and he proceeded to charge the finance company on my behalf with NO signature. I requested a refund for the disputed amount through *** Financial. After weeks of
threatening to drop them as a merchant and send my balance to collections and an attorney they sent a check for $3,500. I’m not happy at how long it took them to respond, the shape they left me in for weeks, or their customer service in general. I am happy, however, they did pay the money owed. Thanks, P***

Hi k***. I wanted to let you know that Mrs H*** and I have come to an agreement that satisfies both parties

Thank You K*** for giving us the chance to respond to this complaint. I have looked over everythingWe did deduct $for Mr B*** having to deal with the job not being completed on the estimated completion timeI do feel that we owe the fees and cost of the $for
having the other company come out and finding a wiring issueUnfortunately Mr B*** signed a legal binding contract with us where in those terms and conditions that all completion times and dates are estimates only. Again we were generous in deducting $as well as sending Mr and Mrs B*** out to dinner. As far as a refund for Future services, that is in no way possible as those future services were a gift to add more value, and were no cost to himThere is no way possible to refund something that was freeNo where does the proposal list these services as a costWe would love to continue having Mr and Mrs B*** as a client and if you would ever like to have any of their free services performed they may reach us at 864-578-7575 and again we thank You for letting us respond to this complaint

Attached please find the paperwork that Ms [redacted] is requesting and which has been mailed to her twice. It is still here awaiting the pick up she requested by her son in law as he never came by to get it. She is now asking for it to be mailed to a third address which I will do , this will also be the last mailing of said paperwork.As to her statement that she never approved the initial payment be made to her CC , the last line of the proposal states that system could be installed contingent upon deposit being received which Ms. [redacted] did call to make over the phone. Also #7 states all payments are due after completion of completed work. Ms [redacted]   did agree to said terms by her signature on the proposal that she faxed back to us. Anytime she has called the office she has always had the option of leaving a message if we do not answer as we do have a 24 hr answering service, we can not always answer but do our best to return those calls ASAP. Ms [redacted] is correct that statements she made to the insurance company true or not,  is  not our business nor do we care to make them such just stating that that statement along with the one she made to our technician made us uneasy about dealing with the situation  our selves. We do strive to make our customers happy and have many that are well pleased with our work, but you can never please everyone such as the case with Ms [redacted] . She has everything we promised ( including the paperwork put in the mail to her third address )  and we do wish her well and many years of her system providing her much heating and cooling comfort.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do accept this resolve. I wish it could have happened in a more professional manner with the company cooperating with me. The first receipt wasmailed to the wrong address and no one has received it on that end. Now, I would gladly appreciate Mrs. [redacted] mailing the receipt to the second addressshe has been asked to mail the receipt. If I do not receive the document within a week, I will re-visit this website and this complaint.
Regards,
[redacted]

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