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Imperial Custom Homes, Inc

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Imperial Custom Homes, Inc Reviews (1)

Caused damage to my property and promised to pay for it, but now dodging my calls.On 12/10/2015, a crew working for Imperial Custom Homes and clearing a lot owned by them was removing trees from the lot. They pulled down a tree which had roots crossing into my property which adjoined theirs and in the process ruptured the propane gas line running from my storage tank to my house.The owner of Imperial Custom Homes ([redacted]) arrived on-site and agreed to pay all damages. The temporary repair costs from AmeriGas were $531.72 for emergency service and temporarily replacing the line. Since that time, I have called repeatedly, but they will not return calls or make arrangements to settle the initial damages, let alone pay for permanent repairs.Desired SettlementPay AmeriGas bill of $531.72 and agree to pay AmeriGas for any additional costs relating to permanent repair of line.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@aol.comWe have told Mr. [redacted] we would gladly pay the Amerigas invoice but have yet to receive it in our office. Please email to [redacted]@aol.com and we will pay the bill immediately. Also, Mr. [redacted] propane tank is located on my property and we have instructed him to have it removed and replaced onto his property 15 ft off our property line.We have received no recent message from Mr. [redacted] at our office. Please call us at XXX-XXX-XXXX to reconcile this matter.Consumer Response I have sent an image of the invoice to the email address given.I have not received a request to move the tank and it has been located in that location for more than 15 years with an easement on file with the deed.I no longer own the property as of Feb. 18th 2016, please contact the new owner, [redacted] about moving the tank.Final Business Response We will send reimbursement check today to Mr. [redacted] and we will contact the new owner about moving the tank that is on our property.Thank you and we now consider this matter closed.[redacted]XXX-XXX-XXXX

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Description: Home Builders, General Contractors

Address: 5100 Unicon Dr STE 105, Wake Forest, North Carolina, United States, 27587-5051

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