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Imperial Financial Services

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Imperial Financial Services Reviews (4)

Yesterday, I confirmed with the collection agency that [redacted] ’ credit rating has not been impactedThey did not notify the credit bureaus of the balance due to SMECOI was also advised [redacted] paid the balance owed in full.I appreciate [redacted] ’ feedback regarding our even monthly payment plan and final bill processesI apologize for any inconvenience she may have experienced [redacted] had a good payment history with SMECO and we appreciate her businessSMECO periodically reviews internal business processes to ensure best practicesWe also review customer feedback so that we can improve customer satisfactionWe appreciate [redacted] ’ comments and will consider them as we conduct future reviews.Sincerely,Tami G [redacted] Credit & Collections Director

*** ***' even monthly payment plan began with her January billBased on a review of her plan in July 2015, SMECO mailed *** *** a letter advising that the plan amount was going to be increased in an attempt to reduce her pay off balance; the plan amount was increased with her August
billThe plan is reviewed periodically and adjusted accordingly based on credits or debits that may exist on the account. The increase in the plan amount did not assist in reducing the pay off balance as intended based on her actual energy charges over the next several monthsEach month following the August bill, SMECO included the following message on her bills: Please contact SMECO regarding your total account balance at ###-###-####Your budget plan amount may not be sufficient to cover your actual monthly electric chargesSMECO mailed *** *** a letter on March stating a recent review of her even monthly payment plan was conducted and it was determined that the monthly payments may not be sufficient for her energy chargesThe letter also advised that the monthly payment amount may be adjusted starting with her next billHer next bill was scheduled to generate on April 4. On March 29, *** *** contacted our office and requested her account be closed effective April When the account final billed, the full account balance became due on April 25. When an account final bills and the balance remains unpaid for more than days, the balance is referred to a collection agency*** ***’ account was final billed on April and the outstanding balance was referred to the collection agency on July If *** *** would like to set up a payment arrangement, she can do so by contacting the collection agency, *** *** ***, at ***. If *** *** would like to contact me directly, my telephone number is *** ***Sincerely,Tami G*** Credit & Collections Director

Yesterday, I confirmed with the collection agency that [redacted]’ credit rating has not been impacted. They did not notify the credit bureaus of the balance due to SMECO. I was also advised [redacted] paid the balance owed in full.I appreciate [redacted]’ feedback regarding our even monthly payment plan and final bill processes. I apologize for any inconvenience she may have experienced. [redacted] had a good payment history with SMECO and we appreciate her business. SMECO periodically reviews internal business processes to ensure best practices. We also review customer feedback so that we can improve customer satisfaction. We appreciate [redacted]’ comments and will consider them as we conduct future reviews.Sincerely,Tami G[redacted] Credit & Collections Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:As noted above SMECO took 6 months to adjust the first bill and increase it from $200 a month to $300 a month. This residence had been using SMECO since the house was built in 2005 so I feel there was sufficient usage history. I complied and agreed to ALL bill changes and paid on time every month as I stated in my complaint. The fact that you would respond with another suggestion of working with a collection agency which potentially damaged my hard earned credit score again shows this company's lack of accountability or willingness to work with their clients. As I indicated in my complaint I have been consistently paying the balance as I can over the past three months and plan to continue to do so. I shoukd not have to have my credit damaged because you refuse to allow me to set up payments arrangements through SMECO. This is how you treat loyal customers who have paid their bills on time for years and years? Shame on you! This is not the response I was looking for, rather a confirmation of your unwillingness to help! I will certainly call the collection agency Tomane another payment but I will never be satisfied with this level of treatment which is why my complaint stands strong. Your company had done nothing but make this situation worse. Also my cancellation of services in no way reflected my willingness to pay more rather my lease was up and I was informed the owners of the residence were planning to move back do my family and I were forced to relocate. I sound have happily continued to pay my bill each Minh in efforts to lower the full balance. It should also be noted that I opted not to recieve paler statements and never read my statements. Instead I went online and paid my bill when I knew it was due so I was only aware of the large balance when they called me to adjust. While this aspect was completely MY responsibility, I happily and willingly agreed to the increases. Unlike the way your company is treating me. 
Regards,
[redacted]

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Address: 3314 Henderson Blvd., Ste. 100-1, Tampa, Florida, United States, 33609

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