First, after years in business, this is the first complaint ever filed against Imperial FlavorsThis is for a reasonWe are a very reputable companyThe only reason you have a complaint from Mr [redacted] is because he owes me money and owes me my equipment returnedI am responding to the complaint filed by Bruce [redacted] This doesn’t surprise me as he is very unstableBesides myself here at Imperial Flavors, Rose (office manager), Brian (route salesman), Tony (sales manager), and Blake (service tech) have all tried to communicate with Mr [redacted] trying to resolve issues in the past and not one of my employees will have anything to do with Mr [redacted] anymoreHe’s nuts! It stems from an outstanding balance Mr [redacted] has at one of his restaurants, the Main Mill in Menomonee FallsHe has three open invoices dating back to January 28, February 11, and February 25, of 2016, totaling $One year old now! We have sent him all documentation he has asked for on numerous occasions, and he still makes up one excuse after another as to why he hasn’t paid his billWe also have soda dispensing equipment there on loan, an invoice we send him on the first of every month reflecting this factHe stopped using our services last summer, never contacted us to remove said equipment, and after numerous attempts to get my equipment removed he finally let me in and low and behold, my equipment is missingHe claims Coca-Cola took it when they were there picking up their equipmentFor some reason Mr [redacted] feels that it is my responsible to get a hold of Coke to recover my equipmentCoke, obviously has told me they do not have them (my soda gun)My loan agreement was with Mr [redacted] , not Coca-ColaIt is Mr [redacted] ’s responsibility to get my equipment returned to me, not Coca-Cola’sBy the way, Mr [redacted] still has an outstanding balance from March of that he has refused to payI am sure that is the purpose of him contacting youHopefully this clears the airThank you
First, after years in business, this is the first complaint ever filed against Imperial FlavorsThis is for a reasonWe are a very reputable companyThe only reason you have a complaint from Mr [redacted] is because he owes me money and owes me my equipment returnedI am responding to the complaint filed by Bruce [redacted] This doesn’t surprise me as he is very unstableBesides myself here at Imperial Flavors, Rose (office manager), Brian (route salesman), Tony (sales manager), and Blake (service tech) have all tried to communicate with Mr [redacted] trying to resolve issues in the past and not one of my employees will have anything to do with Mr [redacted] anymoreHe’s nuts! It stems from an outstanding balance Mr [redacted] has at one of his restaurants, the Main Mill in Menomonee FallsHe has three open invoices dating back to January 28, February 11, and February 25, of 2016, totaling $One year old now! We have sent him all documentation he has asked for on numerous occasions, and he still makes up one excuse after another as to why he hasn’t paid his billWe also have soda dispensing equipment there on loan, an invoice we send him on the first of every month reflecting this factHe stopped using our services last summer, never contacted us to remove said equipment, and after numerous attempts to get my equipment removed he finally let me in and low and behold, my equipment is missingHe claims Coca-Cola took it when they were there picking up their equipmentFor some reason Mr [redacted] feels that it is my responsible to get a hold of Coke to recover my equipmentCoke, obviously has told me they do not have them (my soda gun)My loan agreement was with Mr [redacted] , not Coca-ColaIt is Mr [redacted] ’s responsibility to get my equipment returned to me, not Coca-Cola’sBy the way, Mr [redacted] still has an outstanding balance from March of that he has refused to payI am sure that is the purpose of him contacting youHopefully this clears the airThank you