Imperial Kitchens

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] This is not acceptable to me since when you purchase a vehicle you have a certain amount of time to return the vehicle regardless and had I been contacted back when I first emailed him this situation could have been addressed or we could have returned the vehicle and purchased something else

Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our abilityI have had an opportunity to speak with the [redacted] ***, Used Car Manager, in reference to Mr [redacted] complaintOn or about the 26th of February, [redacted] Mr*** purchased a Honda Pilot, VIN: [redacted] , with 180,milesThe vehicle was sold As-IsMr [redacted] signed and agreed that "The dealer assumes no responsibility for any repairs regardless of any oral statement about the vehicle" as listed on the Federal Buyers guide I would like to apologize on behalf of Mr [redacted] for not responding to Mr [redacted] e-mailWe recommend that Mr [redacted] take his vehicle to our sister store, Jeff Wyler [redacted] in Louisville, KY to have a proper diagnosis of his concernThe diagnosis cost will be at Mr [redacted] expenseIf you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at [redacted] Sincerely, [redacted] %

January, To Whom It May Concern: Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our abilityI have had an opportunity to speak with the General Sales Manager regarding Mr [redacted] caseIn addition to Mr [redacted] transaction, Jeff Wyler Toyota of Clarksville added a Toyota Certified Warranty to his vehicle which extends the warranty to years from the date of first use or 100,miles, whichever comes firstWe value the relationships we build with our customers and never would want to do anything to jeopardize any future loyalty from Mr [redacted] Our number one goal is to make sure Mr [redacted] is completely satisfied with his vehicle and the transaction at Jeff Wyler Toyota of Clarksville, therefore I would like to invite Mr [redacted] to come in a speak with [redacted] , General Sales Manager, and myself, If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at ###-###-####Sincerely, [redacted] Customer Relations Manager Jeff Wyler Toyota of Clarksville

Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our abilityI have had an opportunity to review Mr***'s transaction regarding his caseUpon Mrand Mrs [redacted] contacting me in regards to cancelling their loan on their new vehicle on or about the 2" of March, 30**, they agreed to review other options in terms of transporting the required liftOn or about the 4th of March, [redacted] they discussed a possibility of purchasing a trailer to tow the lift and proceeded to schedule a tentative appointment to have the tow hitch installed on or about the " of March, 20**Mrand Mrs [redacted] cancelled their appointment for the hitch installation on or about the " of March, 20**Unfortunately, after the verbal go ahead on the 4" of March, the Service Department started and completed the Inspection and services on their then traded vehicleAt the time of discussing the services that were performed, the estimated cost was 1,Once the paperwork was completed on the service, the total amount came to Mr [redacted] submitted correspondence to me on or about the 31st of March, [redacted] upon receiving their title in the mail from purchasing their CamryI immediately responded to their refund request and identified a breakdown on all charges associated with the transactionPlease see below and the attached pageSale price of the vehicle; 6,(5,from the Payoff and from the Service Department) Indiana Sales tax of 7%: Documentation Fee: Government Fee: Total amount collected: 7,The total amount charged and collected from Mrand Mrs [redacted] was 7,Mrand Mrs [redacted] is not due nor is owed a refund of 1,If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at 812-284-Sincerely, [redacted] Customer Relations Manager Jeff Wyler Toyota of Clarksville?

The Revdex.com, IncS4Street Louisville, KY 40203-Re: Customer complaint [redacted] ( [redacted] ) April, To Whom it May Concern: Jeff Wyler Toyota of Clarksville has reviewed Mr [redacted] ’s response, I will personally address Mr [redacted] ’s remaining concerns with our sales staff so they are fully aware of the customizable options available for each vehicleMr [redacted] brought his vehicle in to our service department on or about the 23° of May, in regards to adding the buzzing noise to the locking feature to the vehicleOur certified technician of years indicated that the noise was not an option to customizeFurthermore, Toyota does not offer a factory cruise control to be added to Mr [redacted] ’s specific vehicleAs I stated before, I will ensure that proper training is completed so that this issue does not occur in the futureJeff Wyler Toyota of Clarksville has no further comments in regards to Mr [redacted] ’s complaintSincerely, W [redacted] Customer Relations Manager Jeff Wyler Toyota of Clarksville ELewis and Clark Parkway - PBox Clarksville, Indiana -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI understand that a combination of high gas prices and low miles would make a car more in demand and that supply and demand can effect the price of a vehicleI also understand that a suggested retail price is just suggested and will move up or down based on these factors What was not addressed is how did these factors make a used Prius C One with 6,miles worth more than the MSRP of a new Prius C One with no miles A quick google search showed me that the MSRP on a new Prius C One was below $20,which is less than I was charged for a used I stated that the main portion of my complaint was how they overcharged me for the vehicleHowever, this was not my only complaintThe rest of my complaint was ignored in the replyThere was no mention of the heavy pressure sales attitude I encountered, or the the fact that I was given information about the ability to change the settings on my door locks so they will make an audible noise when lockedThis feature and cruise control were two features I wantedI did not consider looking for cruise control at the time due to the fact that I was lead to believe that I was buying a Prius C Four and not a Prius C One
Regards,
*** ***
 

Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our abilityI have had an opportunity review Mr***'s caseSuggested retail prices on used vehicles are based on a market valueEach pre-owned vehicle has a determined value based on the miles, condition, and supply and demand for the current marketAfter researching the market value of Mr***'s vehicle, his vehicle was in high demand and low supply in the market due to an increase in fuel pricesAccording to the Fuel Gage Report by AAA.com, the range of gas prices in the state of Indiana and Kentucky approximately year ago were $3.51-$Each time fuel prices rise, the value of Hybrid vehicles increase, resulting in the suggested retail price of Mr***'s vehicle he purchasedIn addition, a suggested retail value is based on an average of 12,miles per yearThe Prius C Mr*** purchased only had 6,miles on it in since the date of first use (DOFU) on 10-28-The low mileage and excellent condition added to the increased market value of the vehicleJeff Wyler Toyota of Clarksville strives to exceed customer's expectations each and every opportunityI will review our current processes and procedures when determining market value for pre-owned vehiclesIf you should have any further questions, please do not hesitate to contact me at ###-###-####Sincerely,
*** ***
SEE ATTACHMENT FOR ORIGINAL
 

The Revdex.com, Inc. 844 S. 4Street Louisville, KY 40203-2186
Re: Customer complaint [redacted] ([redacted])
April, 2015 To Whom it May Concern:
Jeff Wyler Toyota of Clarksville has reviewed Mr. [redacted]’s response, I will personally address Mr. [redacted]’s remaining concerns with our sales staff so they are fully aware of the customizable options available for each vehicle.
Mr. [redacted] brought his vehicle in to our service department on or about the 23° of May, 2014 in regards to adding the buzzing noise to the locking feature to the vehicle. Our certified technician of 21 years indicated that the noise was not an option to customize. Furthermore, Toyota does not offer a factory cruise control to be added to Mr. [redacted]’s specific vehicle.
As I stated before, I will ensure that proper training is completed so that this issue does not occur in the future.
Jeff Wyler Toyota of Clarksville has no further comments in regards to Mr. [redacted]’s complaint.
Sincerely, W.
[redacted] Customer Relations Manager Jeff Wyler Toyota of Clarksville
808 E. Lewis and Clark Parkway - P. Box 2306 Clarksville, Indiana - 47131

The Revdex.com, Inc. 844. S. 4 Street Louisville, KY 40203-2186Re: Customer complaint #[redacted] ([redacted])14 November, 2016To Whom it May Concern;Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our...

ability, have had an opportunity to review Mr. [redacted]'s case,Jeff Wyler Toyota of Clarksville provides a complimentary car wash with all services performed, weather permitting. We have found that this added service is greatly beneficial and appreciated by our customers. Mr. [redacted]'s vehicle was not treated any different than other vehicles that were being serviced on the 27 of October, 2016. Mr. [redacted]'s last visit to Jeff Wyler Toyota of Clarksville was on or about the 25 of September, 2012. There is no report showing where Mr. [redacted] has replaced his wiper blades resulting in poor maintenance of the vehicle.Jeff Wyler Toyota of Clarksville declines repair and/or replacement of Mr. [redacted]'s windshield.if you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at ###-###-####.Sincerely,[redacted] Customer Relations Manager Jeff Wyler Toyota of Clarksville808 E. Lewis and Clark Parkway  P.O. Box 2306 Clarksville, Indiana 47131 {812) 284-2277

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 This is not acceptable to me since when you purchase a vehicle you have a certain amount of time to return the vehicle regardless and had I been contacted back when I first emailed him this situation could have been addressed or we could have returned the vehicle and purchased something else.

Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability. I have had an opportunity to review Mr. [redacted]'s transaction regarding his case.
Upon Mr. and Mrs. [redacted] contacting me in regards to cancelling their loan on...

their new vehicle on or about the 2" of March, 30**, they agreed to review other options in terms of transporting the required lift. On or about the 4th of March, 20** they discussed a possibility of purchasing a trailer to tow the lift and proceeded to schedule a tentative appointment to have the tow hitch installed on or about the " of March, 20**. Mr. and Mrs. [redacted] cancelled their appointment for the hitch installation on or about the " of March, 20**.
Unfortunately, after the verbal go ahead on the 4" of March, the Service Department started and completed the Inspection and services on their then traded vehicle. At the time of discussing the services that were performed, the estimated cost was 1,100.00. Once the paperwork was completed on the service, the total amount came to 933.37.
Mr. [redacted] submitted correspondence to me on or about the 31st of March, 20** upon receiving their title in the mail from purchasing their 2011 Camry. I immediately responded to their refund request and identified a breakdown on all charges associated with the transaction. Please see below and the attached page.
Sale price of the vehicle; 6,384.84 (5,451.47 from the Payoff and 933.37 from the Service Department)
Indiana Sales tax of 7%: 446.94
Documentation Fee: 479.00
Government Fee: 18.00
Total amount collected: 7,328.78
The total amount charged and collected from Mr. and Mrs. [redacted] was 7,328.78. Mr. and Mrs. [redacted] is not due nor is owed a refund of 1,877.31.
If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at 812-284-2277.
Sincerely,
[redacted] Customer Relations Manager Jeff Wyler Toyota of Clarksville?

Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability. I have had an opportunity to speak with the [redacted], Used Car Manager, in reference to Mr. [redacted] complaint.
On or about the 26th of February, 20** Mr. [redacted]...

purchased a 2007 Honda Pilot, VIN: [redacted], with 180,539 miles. The vehicle was sold As-Is. Mr. [redacted] signed and agreed that "The dealer assumes no responsibility for any repairs regardless of any oral statement about the vehicle" as listed on the Federal Buyers guide.
I would like to apologize on behalf of Mr. [redacted] for not responding to Mr. [redacted] e-mail. We recommend that Mr. [redacted] take his vehicle to our sister store, Jeff Wyler[redacted] in Louisville, KY to have a proper diagnosis of his concern. The diagnosis cost will be at Mr. [redacted] expense.
If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at [redacted].
Sincerely,
[redacted]
 %3

2 January, 2015
To Whom It May Concern:
Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability. I have had an opportunity to speak with the General Sales Manager regarding Mr. [redacted] case.
In addition to...

Mr. [redacted] transaction, Jeff Wyler Toyota of Clarksville added a Toyota Certified Warranty to his vehicle which extends the warranty to 7 years from the date of first use or 100,000 miles, whichever comes first.
We value the relationships we build with our customers and never would want to do anything to jeopardize any future loyalty from Mr. [redacted].
Our number one goal is to make sure Mr. [redacted] is completely satisfied with his vehicle and the transaction at Jeff Wyler Toyota of Clarksville, therefore I would like to invite Mr. [redacted] to come in a speak with [redacted], General Sales Manager, and myself,
If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at ###-###-####.
Sincerely,
[redacted]
Customer Relations Manager
Jeff Wyler Toyota of Clarksville

To Whom It May Concern:Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability. I have had an opportunity to review Mr. [redacted]' case.Our pre-owned department uses technology to see what similar vehicles are being sold...

for in the market and surrounding markets within 500 miles. We use this information to purchase vehicles and the value of vehicles change with the market conditions.Toyota's maximum tow capacity for Mr. [redacted]' vehicle is 1500 lbs. and is not capable to tow 3,000 lbs. I would like to apologize for any miscommunication on the vehicles tow capacity on behalf of the sales representative.Jeff Wyler Toyota of Clarksville stands behind all decisions made during Mr. [redacted]' transaction and will decline his desired outcome.If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at [redacted]Sincerely,[redacted] Customer Relations Manager Jeff Wyler Toyota of Clarksville

Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability. I have had an opportunity review Mr. [redacted]'s case.
Suggested retail prices on used vehicles are based on a market value. Each pre-owned vehicle has a...

determined value based on the miles, condition, and supply and demand for the current market.
After researching the market value of Mr. [redacted]'s vehicle, his vehicle was in high demand and low supply in the market due to an increase in fuel prices. According to the Fuel Gage Report by AAA.com, the range of gas prices in the state of Indiana and Kentucky approximately 1 year ago were $3.51-$3.63.
Each time fuel prices rise, the value of Hybrid vehicles increase, resulting in the suggested retail price of Mr. [redacted]'s vehicle he purchased.
In addition, a suggested retail value is based on an average of 12,000 miles per year. The Prius C Mr. [redacted] purchased only had 6,164 miles on it in since the date of first use (DOFU) on 10-28-2013. The low  mileage and excellent condition added to the increased market value of the vehicle.
Jeff Wyler Toyota of Clarksville strives to exceed customer's expectations each and every opportunity. I will review our current processes and procedures when determining market value for pre-owned vehicles.
If you should have any further questions, please do not hesitate to contact me at [redacted].
Sincerely,
[redacted]
SEE ATTACHMENT FOR ORIGINAL
 
&nbsp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

See attachment. Jeff Wyler Toyota of Clarksville appreciates the opportunity to address all concerns brought to our attention to the best of our ability. I have had an opportunity to review Mr. [redacted] complaint.On or about the 13th of May, 2015 Mr. [redacted] purchased his own part from Jeff Wyler...

Toyota of Clarksville. Mr. [redacted] declined to have a Toyota Certified technician properly diagnose the vehicle according to the customer concerns. Upon arrival of the customer paid part, the service department installed the part which did not correct his initial concern. I have attached the signed repair order by Mr. [redacted] acknowledging he declined diagnostics.Mr. [redacted] requested a full refund of his part including the labor charged to install the part. Jeff Wyler Toyota of Clarksville declined his request on or about the 20th of May, 2015. Mr. [redacted] has gone further the spread of negative comments on social media, including but not limited to [redacted] and Dealer Rater.We value the relationships we build with our customers. Our number one goal is to make sure all of our customers are completely satisfied with their vehicle and the transactions at Jeff Wyler Toyota of Clarksville.If you should have any further questions or comments pertaining to this case, please do not hesitate to contact me at [redacted].Sincerely,[redacted]

Jeff Wyler Toyota of ClarksvilleNovember 30, 2016Revdex.com, Inc. 844 South Fourth Street Louisville, Kentucky 40203-2186Subject:  Complaint Identification No. [redacted]Dear Sir or Madam:This is in connection with the complaint that has been filed by Mr. [redacted] against Jeff...

Wyler Clarksville, Inc. (“Dealership). While the Dealership respects Mr. [redacted]'s point-of-view regarding this matter, it respectfully disagrees with the facts and circumstances as presented by him. To this end, on March 15, 2014, Mr. [redacted] entered into a 36 month lease for a 2014 Toyota Corolla. On October 26, 2016, Mr. [redacted] came to the Dealership's service department indicating that the vehicle's tire light was on indicating low tire pressure. Upon examination, the service technician found that a gash in a tire was causing air to seep out. During the month of October, Toyota Motor Corporation ("Toyota or “Manufacturer") promoted a national tire event in which a customer who purchased 3 tires would get the 4th tire for $1.00. The offer, which expired on October 31, 2016, was presented to Mr. [redacted] by the Assistant Service Manager during the October 26th visit, but was declined.In early November 2016, Mr. [redacted] reached out to Mr. [redacted], a Finance Manager at the Dealership saying that he had received a direct mail piece from “Toyota”. He asked if the Dealership would honor it. Mr. [redacted] said that the Dealership would take look at it if Mr. [redacted] were to bring it in. When Mr. [redacted] brought the mailer into the Dealership, it was discovered that it was not from the Manufacturer, but from "Oxmoor Toyota,” a local competitor. While the Dealership must adhere to all promotional offers from Toyota, it neither honors, nor is obligated to honor offers from other dealerships. The mailer Mr. [redacted] brought in was an offer from Oxmoor for 4 new tires in exchange for the customer buying out his/her leased vehicle. Mr. [redacted] went back to Mr. [redacted]'s office to discuss the mailer. Mr. [redacted] explained that the offer was from Oxmoor and not from the Manufacturer. In the meantime, Mr. [redacted] was asked to move his vehicle as he had parked it in the service entry way. The Dealership had other customers trying to enter the service area for scheduled appointments who were unable to do so as Mr. [redacted]'s vehicle was blocking the access driveway.Regarding Mr. [redacted]'s claim that he has been banned from the Dealership due to his review of the service department as part of a Toyota survey, such is not true. Mr. [redacted] has had conversations with several Dealership representatives, as well as with the Toyota Customer Experience Center. At no time has he been told that the Dealership will no longer perform service on the aforementioned Corolla.Very truly yours, [redacted]General Manager Jeff Wyler Clarksville, Inc. 808 East Lewis & Clark Parkway Clarksville, Indiana 47129 E-Mail: [redacted]808 E. Lewis and Clark Parkway  P.O. Box 2306 Clarksville, Indiana a 4713###-###-####