Imperial Landscapes of Colorado LLC

James will tell you what you want to hear, but lacks follow-through He over promises and under-delivers Several design details we discussed (and I requested) when the job began were ignored or an excuse was made that he could no longer do it He does not adequately supervise his workers Nor does he accept responsibility for their work This resulted in our underground soaker hoses not being hooked up We had a water audit done by the city which further confirmed our suspicions that the materials were shoddy, several items missing completely, and the work poorly executedI question his "warranty" of his work He promised to be here to fix problems on a certain day and at a certain time then no-showed me without a word I would not hire him again, nor would I recommend him

Hi, I was very happy with the final product ! ----- was great to work with and if something was needed he made sure it was done in a timely mannerIf you need landscaping I am sure you will be happy with the final result and pricing ! Thanks

Everything they planted has since diedWhen asked about a dying tree, they stated it had a drip system, but no drip system had ever been installedThey take forever to get work done, and then do a substandard jobTwo dead trees, dead bushes, and despite a year warranty, they never replaced anythingThey said our dead evergreen was "stressed"We had to pay to remove them through another companyIf I could give negative stars I would

We had been waiting for our customer to accept us going to her residence and apply the necessary items to her landscape We will be there Sunday to relocate the latches and install edging along the fence We have sent her an email as well as per us being at her residence on Sunday I apologize for any inconvenience

Imperial Landscapes of Colorado built over feet of foot high retaining wall for our new houseWe're very happy with their work, the cost of their services and we would use them again

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

James will tell you what you want to hear, but lacks follow-through. He over promises and under-delivers. Several design details we discussed (and I requested) when the job began were ignored or an excuse was made that he could no longer do it. He does not adequately supervise his workers. Nor does he accept responsibility for their work. This resulted in our underground soaker hoses not being hooked up. We had a water audit done by the city which further confirmed our suspicions that the materials were shoddy, several items missing completely, and the work poorly executed.
I question his "warranty" of his work. He promised to be here to fix problems on a certain day and at a certain time then no-showed me without a word. I would not hire him again, nor would I recommend him.

Everything they planted has since died. When asked about a dying tree, they stated it had a drip system, but no drip system had ever been installed. They take forever to get work done, and then do a substandard job. Two dead trees, 3 dead bushes, and despite a year warranty, they never replaced anything. They said our dead evergreen was "stressed". We had to pay to remove them through another company. If I could give negative stars I would.

Hi,
I was very happy with the final product ! ----- was great to work with and if something was needed he made sure it was done in a timely manner. If you need landscaping I am sure you will be happy with the final result and pricing !
Thanks

We had been waiting for our customer to accept us going to her residence and apply the necessary items to her landscape.  We will be there Sunday to relocate the latches and install edging along the fence.  We have sent her an email as well as per us being at her residence on Sunday.  I apologize for any inconvenience.

Complaint: [redacted]
I am rejecting this response because:
There is no damage to my fence due to a crow bar.  It was so poorly constructed that it took 2 people and a crowbar to open it.  I did try to contact [redacted] at Imperial Landscapes via e-mail but I received no response.  I feel this is a business that makes false promises.  Now I am left with a poorly constructed fence and gates that are on backwards.
I also tried to talk to him about the edging, which WAS part of the bid and I never received.  He just gave me a lame explanation via email that no one else has it, which is highly incorrect. So now my rock is spilling in to my neighbors yard since there is no edging to contain it.
I feel this is a company that does poor work and does not stand behind their word.  I did not receive what I paid for in the bid.  It was stated in their response that it would be fixed.  I have yet to hear from or see anyone at my property to make things right.
Regards,
[redacted]

My overall experience with imperial landscapes. Is that I really liked the final project it was beyond what I asked for at a reasonable price I was very satisfied with the customer service they provided to me and my family every time we were around the workers they we're constantly working which was awesome because they finished sooner then what we expected. THANK YOU AGAIN SO MUCH FOR OUR BEAUTIFUL YARD ! :)

A copy of the contract was forwarded to our customer for her to revise and give ample time for any questions she may have in regards to the content.  Our contract does specify a 25% retention fee is due at the time of signing the contract. Few days later the contract was signed our...

customer already had the check made out to our company she indicated that instead of having to rewrite another check just to apply the rest to her balance.  Our costumer had full knowledge of our schedule being booked until July and we never received no indication our
costumer had any problem with the date scheduled.  We actually ended up completing her project a month before the scheduled date.  After the project was completed our customer didn’t contact us with any fencing difficulties even though this is covered on our 1 year material and labor warranty.  We actually thought our costumer was very satisfied since we received from her a copy of a bid from our competitors which she wanted us to outbid.  We will provide our services to rectify the edging along the fence line, gates and latches even though this would have been take care off before the damage with the crowbar was retained if the costumer would have contacted us sooner.  For our part we do apologize for any inconvenience this has cause our customer.