Sign in

Imperial Manor Apartments

Sharing is caring! Have something to share about Imperial Manor Apartments? Use RevDex to write a review
Reviews Imperial Manor Apartments

Imperial Manor Apartments Reviews (1)

Thank you for the opportunity to respond to Ms*** complaint*** and her daughter arrived in the afternoon on Thursday April 30, interested in a bdrmShe explained that she would like it ASAP*** and I were in the office and we all had a nice chatWe only had one apartment
available and I proceeded to show it to her 1712-*** and her daughter *** loved the apartment and asked what the process wasI explained that the month of April we are waiving the $40.oo application feeSo if they wanted to apply they should that day, as tomorrow they would have to pay the $non-refundable application feeTo apply we require most recent paycheck stubs, we take a copy of your social security card and License, and we do a screening Criminal background check, sex offender and a general credit checkI also explained that once approved, which takes to hours they will learn their Security Deposit, most commonly one month rent could be month and 1/or twoIt depends on how the screening goesAt that point if you accept the apartment you would have (3) days to put a $Administrative feedown on the apartment which allows them up to days to move inThey wanted to apply that day, so we went back to the officeAs they were filling out the application they made the decision that the Lease holder would be *** and that the occupants are *** and ***So they completed the application, Resident screening and I made copies of paycheck stubs, License and Social Security cardI told them that I would call them most likely by the end of the day on FridayFriday May 1, 2015 I called *** and *** (daughter) answered I asked her to have *** call me as I have good news. *** called a short time after in the am and I explained that she is approved and that her securitydeposit was one month rentAt that point if she accepted the apartment she would have three days to pay the $Administrative fee, By Monday before 12pmAnd that we are open Saturday and Sunday. I would have the RGE information and total breakdown of the funds needed at the time of move inFriday May 1, @ 4:55pm *** and *** arrive at our officeWe discussed when they would like to move inThey wanted to move in Monday 5-4-15, I told them that would be tight but I think we could accommodate as my Manger is not working the weekend so she would have to sign the lease before move inI had her sign our RGE form gave her the RGE phone# and account# form explaining that she would have to call them that day to have service her name by Monday if we did not receive the RGE account number she would not be able to move inI also gave her the breakdown of funds needed for MondayThis was our old form where I deducted the $as a "holding fee" not the Administrative feeBoth the Application and the Resident screening that *** signed both stated the Administrative feeThis form did notI did not know this at the timeBoth *** and *** were fine and after processing the $on ***'s credit cardThey had left and thanked meSaturday May 2, 2015 I check the messages in the am and received voice mails from ***One was stating that I miss informed them about the security deposit it should have been $not $They feel that I lied to themThe next voice mail was that she wants her $back as I had told her the special for April was the $Application fee waived and a $Security deposit. At that point I know she was confused and I thought she was thinking of another complexSo I called and spoke with ***(Again at this point I did not know I gave her the wrong form) She was explaining that the $was the security deposit and she did not know why now I am charging her the $security depositI explained again what I had told her we waived the $application fee in April and the $was the Administrative fee*** was repeating herself quite a bit, and was not making much senseI explained that there would be no way of knowing her security deposit until she was approved, and I am not the one that makes that decision which I told her that when we were in the ApartmentI said I absolutely did not tell you that it was a $security depositThen she said she would like to talk with the ManagerI said fine but it would be MondayShe said she wants her $backI said I don't know if that would happen as it is non-refundable and it states it on the application that she signedAt this time, *** called back more times I recognized the phone number and decided not to answer as we were not getting anywhereAnd I was going to discuss with *** (Manager) 11:18am *** left a voice mail stating that she was eligible for the April special and she thinks I am forcing the May rates on herShe again believes that it was a $security depositAnd wants her money back. 12:16pm *** left a voicemail stating that she has no obligation and has not moved in yetShe did not sign a contract and she is going to notify the Revdex.com and the Attorney General. Per discussions with my Manager (*** ***) Ms*** credit card was refunded the $on Friday, May 8, 2015 Sincerely, *** *** Leasing Consultant Imperial Manor Apartments

Check fields!

Write a review of Imperial Manor Apartments

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Imperial Manor Apartments Rating

Overall satisfaction rating

Address: 1773 Stone Rd #1, Rochester, New York, United States, 14615

Phone:

Show more...

Add contact information for Imperial Manor Apartments

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated