No attendants to help if you have any issueThe phone number on the pay machine if for "medical emergencies only" and you'll get someone with an attitude who hangs up on you mid-sentenceI only got the "medical emergency" info after calls and then got a security guard to supposedly walk blocks twice (because he didn't see me the first time) to let me out of the garageI'd put and thus lost my credit card in the cash slotNO ONE, not even the customer service dude in Calgary would call anyone to come open the dang machine so I could get my credit cardThis is the service you get when employees are paid minimum wage to work the late shiftAll the big wigs with keys cannot be botheredThis, my friends, is why UBER is valued at trillion dollarsCUSTOMER Service
My issue is with Impark's collection service They have been calling my house 4-times a day from am until pm using an automated dialer that apparently doesn't work as there is never anyone on the line I didn't know whether it was a telemarketer or a scam until today when a human actually called I have complained to Impark and told the woman that called that I would be reporting them My complaint isn't because of the calls had there been someone on the line, its because there was never anyone there When I told the woman that called what was happening she said occasionally that happens I said its been happening or times a day for months she kept trying to tell me it was my fault because I didn't hold the line long enough, I held the line long past a reasonable time for a dialer to pick up but generally a dialer is a telemarketer so I hung up after the first couple calls
I work in San Francisco and use, what use to be City Park parking garages, which by the way was so much easier to deal with, but is now Impark
I have been dealing with an issue since March and had to call Impark in Vancouver many time without resolve I called times today and one of those calls got me Josh, ID# 3734, and he went one step further in making matters worse, he deleted or changed my email address I ended up calling my garage and the very kind, wonderful, smart and efficient gentleman I spoke to took care of everything in a matter of minutes I think this kind soul has worked under City Park also
Impark customer service in Vancouver needs smarter people working to assist customers who, by the way, help pay their wages/salaries, to include their supervisors I had the most unfortunate experience dealing with Heather, a supervisor at Impark, who is an embarrassment to the term 'customer service'
My family used the downtown parking in Toronto Canada for yearsAfter my father passed away the company refused to make any changes to the account citing that my dad was the only authorized userRefused to accept the death certificate and a copy of my driver licence as documents to back up this changeWhen we gave in and agreed to cancel that account (which by the above rule, they could NOT do because they did not have authorization from the deceased account holder or a document to back this up) and create a new one they demanded an additional deposit for a parking tag (which we already have)
RidiculousThey would not accept a new credit card to pay for the existing account (his credit cards were all on hold once the death was registered) but somehow they were ok with cancelling the account (without supporting paperwork)
We will find a new parking lot that actually serves their customers properly
No attendants to help if you have any issue. The phone number on the pay machine if for "medical emergencies only" and you'll get someone with an attitude who hangs up on you mid-sentence. I only got the "medical emergency" info after 5 calls and then got a security guard to supposedly walk 10 blocks twice (because he didn't see me the first time) to let me out of the garage. I'd put and thus lost my credit card in the cash slot. NO ONE, not even the customer service dude in Calgary would call anyone to come open the dang machine so I could get my credit card. This is the service you get when employees are paid minimum wage to work the late shift. All the big wigs with keys cannot be bothered. This, my friends, is why UBER is valued at trillion dollars. CUSTOMER Service.
I had a very frustrating experience with Impark's monthly parking service recently.
In early November I was searching for monthly parking in downtown Ottawa. The Impark website indicated that space was available for December in the [redacted] lots #s 1-3, so I called their office in Vancouver and reserved one in lot #2. They billed my credit card for the first month and added a fee for the parking shield. I had been on several waiting lists so I called those lots toi cancel, believing I had secured a space.
Initially I was informed that the sheild would be mailed to me within five business days, but when it did not arrive after more than a week I called and then to9ld that I had to pick up the sheild at the parking office in the [redacted] Lot #3 the day before my parking started.
On 30 Novemeber I walked over to Impark's [redacted] parking office at lot #3. The manager there told me that he had no parking available anywhere until August or September of 2016, and a long waiting list for those. He called the head office and then informede me that a new agent had not read the notes on file and mistakenly offered me a space that did not exist. Since he had no space in any of the four lots there they would cancel my contract and reimburse my credit card for all fees and taxes.
Before I even got back upstairs I received an email indicating that MY request to cancell the contract had been actioned.
When I phoned the Vancouver office to complain about being abandoned with no parking and no alternatives offered the agent that answered was reluctant to pass me to a supervisor or manager. She checked her system and confirmed that there was a note for the lot my space had been booked for indicating that it was full, but then claimed that there was one space available in Lot #3. Since I had just come from the Impark office there, where I was told by the manager that there were no spaces available for the next 9-10 months, I asked her to phone him to confirm that. She told me that she was not allowed to; she had to submit a form and the confirmation would come back in 2-3 days if the space was actually available.
I noted that I could walk over there and find out faster than that, and again asked her to phone and confirm. She refused. I asked again to be passed to a supervisor and she tried to talk me out of it, claiming that they could do no more than she could. I insisted and was passed to another person named Brandy.
Brandy was more sympathetic, but as predicted, no more helpful, and not proactive at all. It was up to me to suggest that we look for alternatives in the many other lots managed by Impark. She checked her system while I checked online and we both found a number of lots varrying distances from my prefered area. Although both the site and her system showed availability in several of them when she double checked it turned out that there were actually no spaces available in any of the ones she could book from her location. There were several other lots that she could not book, but I had tried calling the local managers of those in early November and none of them had bothered to call back.
I find it very poor practice to have a system that does not provide the staff with a true list of availability, staff that cannot confirm what the system is telling them and managers that cannot resolve issues when their staff make mistakes that are inevitable given the poor design.
In the past I had dealt successfully and satisfyingly with the Impark office in Ottawa, where they seemed to have a good grip on what was available in the area. It seems that by removing this layer of management Impark's service has suffered.
No attendants to help if you have any issueThe phone number on the pay machine if for "medical emergencies only" and you'll get someone with an attitude who hangs up on you mid-sentenceI only got the "medical emergency" info after calls and then got a security guard to supposedly walk blocks twice (because he didn't see me the first time) to let me out of the garageI'd put and thus lost my credit card in the cash slotNO ONE, not even the customer service dude in Calgary would call anyone to come open the dang machine so I could get my credit cardThis is the service you get when employees are paid minimum wage to work the late shiftAll the big wigs with keys cannot be botheredThis, my friends, is why UBER is valued at trillion dollarsCUSTOMER Service
My issue is with Impark's collection service They have been calling my house 4-times a day from am until pm using an automated dialer that apparently doesn't work as there is never anyone on the line I didn't know whether it was a telemarketer or a scam until today when a human actually called I have complained to Impark and told the woman that called that I would be reporting them My complaint isn't because of the calls had there been someone on the line, its because there was never anyone there When I told the woman that called what was happening she said occasionally that happens I said its been happening or times a day for months she kept trying to tell me it was my fault because I didn't hold the line long enough, I held the line long past a reasonable time for a dialer to pick up but generally a dialer is a telemarketer so I hung up after the first couple calls
I work in San Francisco and use, what use to be City Park parking garages, which by the way was so much easier to deal with, but is now Impark
I have been dealing with an issue since March and had to call Impark in Vancouver many time without resolve I called times today and one of those calls got me Josh, ID# 3734, and he went one step further in making matters worse, he deleted or changed my email address I ended up calling my garage and the very kind, wonderful, smart and efficient gentleman I spoke to took care of everything in a matter of minutes I think this kind soul has worked under City Park also
Impark customer service in Vancouver needs smarter people working to assist customers who, by the way, help pay their wages/salaries, to include their supervisors I had the most unfortunate experience dealing with Heather, a supervisor at Impark, who is an embarrassment to the term 'customer service'
My family used the downtown parking in Toronto Canada for yearsAfter my father passed away the company refused to make any changes to the account citing that my dad was the only authorized userRefused to accept the death certificate and a copy of my driver licence as documents to back up this changeWhen we gave in and agreed to cancel that account (which by the above rule, they could NOT do because they did not have authorization from the deceased account holder or a document to back this up) and create a new one they demanded an additional deposit for a parking tag (which we already have)
RidiculousThey would not accept a new credit card to pay for the existing account (his credit cards were all on hold once the death was registered) but somehow they were ok with cancelling the account (without supporting paperwork)
We will find a new parking lot that actually serves their customers properly
No attendants to help if you have any issue. The phone number on the pay machine if for "medical emergencies only" and you'll get someone with an attitude who hangs up on you mid-sentence. I only got the "medical emergency" info after 5 calls and then got a security guard to supposedly walk 10 blocks twice (because he didn't see me the first time) to let me out of the garage. I'd put and thus lost my credit card in the cash slot. NO ONE, not even the customer service dude in Calgary would call anyone to come open the dang machine so I could get my credit card. This is the service you get when employees are paid minimum wage to work the late shift. All the big wigs with keys cannot be bothered. This, my friends, is why UBER is valued at trillion dollars. CUSTOMER Service.
I had a very frustrating experience with Impark's monthly parking service recently.
In early November I was searching for monthly parking in downtown Ottawa. The Impark website indicated that space was available for December in the [redacted] lots #s 1-3, so I called their office in Vancouver and reserved one in lot #2. They billed my credit card for the first month and added a fee for the parking shield. I had been on several waiting lists so I called those lots toi cancel, believing I had secured a space.
Initially I was informed that the sheild would be mailed to me within five business days, but when it did not arrive after more than a week I called and then to9ld that I had to pick up the sheild at the parking office in the [redacted] Lot #3 the day before my parking started.
On 30 Novemeber I walked over to Impark's [redacted] parking office at lot #3. The manager there told me that he had no parking available anywhere until August or September of 2016, and a long waiting list for those. He called the head office and then informede me that a new agent had not read the notes on file and mistakenly offered me a space that did not exist. Since he had no space in any of the four lots there they would cancel my contract and reimburse my credit card for all fees and taxes.
Before I even got back upstairs I received an email indicating that MY request to cancell the contract had been actioned.
When I phoned the Vancouver office to complain about being abandoned with no parking and no alternatives offered the agent that answered was reluctant to pass me to a supervisor or manager. She checked her system and confirmed that there was a note for the lot my space had been booked for indicating that it was full, but then claimed that there was one space available in Lot #3. Since I had just come from the Impark office there, where I was told by the manager that there were no spaces available for the next 9-10 months, I asked her to phone him to confirm that. She told me that she was not allowed to; she had to submit a form and the confirmation would come back in 2-3 days if the space was actually available.
I noted that I could walk over there and find out faster than that, and again asked her to phone and confirm. She refused. I asked again to be passed to a supervisor and she tried to talk me out of it, claiming that they could do no more than she could. I insisted and was passed to another person named Brandy.
Brandy was more sympathetic, but as predicted, no more helpful, and not proactive at all. It was up to me to suggest that we look for alternatives in the many other lots managed by Impark. She checked her system while I checked online and we both found a number of lots varrying distances from my prefered area. Although both the site and her system showed availability in several of them when she double checked it turned out that there were actually no spaces available in any of the ones she could book from her location. There were several other lots that she could not book, but I had tried calling the local managers of those in early November and none of them had bothered to call back.
I find it very poor practice to have a system that does not provide the staff with a true list of availability, staff that cannot confirm what the system is telling them and managers that cannot resolve issues when their staff make mistakes that are inevitable given the poor design.
In the past I had dealt successfully and satisfyingly with the Impark office in Ottawa, where they seemed to have a good grip on what was available in the area. It seems that by removing this layer of management Impark's service has suffered.