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Imperial Plating Inc.

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Imperial Plating Inc. Reviews (12)

Date: Sat, Apr 22, at 1:PMSubject: Response from MowCow for CID#*** *** ***To: ***@myRevdex.com.orgGood afternoon ***,I am contacting you on behalf of Richard Li*** in regards to a response requested from MowCow for CID#***; *** ***.We did receive a formal complaint
from *** ***, who we billed after doing a service that she had previously requested to cancel She requested to cancel her leaf removal service because of the length of time it took us to get out to remove her leaves She was then contacted directly by Heather, one of our account managers, to discuss what happened and to apologize not only for keeping her waiting so long, but also for mistakenly coming out to do the work after *** *** canceled her leaf removal service The solution that Heather and *** discuss was that we would credit back the amount of $186.59, which was completed on 2/16/ *** *** also requested that we please close her account, which was done as well The matter was then determined to be resolved.We will provide a hard copy of this letter in the mail by Monday 4/ Please let us know if there are any further questions or actions that need to be taken.Best regards,Ed B

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: "the requested refund amount" is not stated or identifiedSpecifically, With the Revdex.com I sent an amendment email stating that the requested refund amount should be $after review of all Mowcow receipts/mowing confirmations, rather than $52.80. However, subsequent to the Revdex.com submission, I received a new account reoncilliation from Moscow, which stated I should have paid even less per month than I actually paid; this was submitted to the Virginial Attorney General, along with supporting documentation regarding mowings for months of Sept and Oct, one day in August and no days in November. The revised amount due based upon Mowcow statement dated March is $134.05.What amount is MowCow proposing to pay me?Folowing is what I am actually due, based upon Mowcow's account statement dated March that I received on March 28, Three payments of $were paid Per the March 18, Mowcow account reconciliation--if they quoted me a price of $and they should have quoted me a monthly price of $as this latest document, March 18, 2016, indicates, then Mowcow owes me even more money.$x = $what I paid; however at $x = $is what I should have paid.Thus, for September and October I would be due an additional $($- $= $x months = $48.76) $+ $= $127.96At 81.25/= $per mow; $(what one mowing in August cost at $105.63) $20.31(what one mowing cost per March reconcilliation) $ 6.09 due for overpayment of August mowingThus, $would be due to me: $+ $= $
Regards,
*** ***

1/11/16This issue has been resolved1.  We've contacted the customer and provided the remedy sought2  We've provided a written explanation of our position to the customer, attached is a copy.

We've contacted the customer and provided the remedy sought.

Date: Thu, May 19, 2016 at 8:11 AMSubject: CID: [redacted]To: [redacted] <[redacted]>Hi [redacted],I'm writing to notify you that we resolved this issue by complying with the customer's request.  They no longer have a balance with MowCow and will no longer receive...

statements reflecting any money owed.Best,Jeff W

Date: Fri, Apr...

15, 2016 at 12:30 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]>Hi [redacted],We have decided that we have tried to explain our position as much as possible with this customer.  Because of the delayed response and a disconnect in what the final accounting statement is versus what the customer perceives it to be, we have decided to issue Ms. [redacted] her requested refund amount.She will receive the check within a week.Regards,Jeff WCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted].  [redacted]

Due to an employee retreat, we have had a delay responding to this complaint.The owner of the company and the Finance Manger are reviewing this case.  Once the review is complete (5-7 working days), we will reach out to achieve the appropriate resolution.Regards,Jeff W[redacted]Manager

Hi,I've been tasked by the owner of the company to research not only what has transpired, but to resolve the problem.I will be reviewing the various emails and technician notes.  Once that is complete, I'll reach out to the customer directly to resolve the issue related to their service...

concerns and the lawn.Next contact should take place early next week.Regards,Jeff

From: Rich L[redacted] Date: Thu, Sep 3, 2015 at 11:40 AMSubject: CID: [redacted]To: [redacted]@myRevdex.com.orgGood morning,In response to CID: [redacted]On 6/22/15 MowCow replaced all damaged Pachysandra including additional plants.  MowCow subsequently sent our Quality Assurance...

Manager to the property to inspect the plants and talk with the customer.Over the course of this, MowCow Managers spoke with the customer during the process ensuring that he was kept notified of our progress.The customer was happy with the resolution and continues to be an active mowing and lawn care customer of MowCow.Best,Rich--  Rich L[redacted] · Founder & President703-425-5630 [email protected]

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Address: 2070 141st Street, Opa Locka, Florida, United States, 33054

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