Imperial Pools

The customer's card has been refunded, and the company agrees that there should have been a much faster resolution to the matter We apologize for the delay and lack of response This is not the way the company hopes to conduct business, or treat a long standing good customer I would be happy to discuss further, if the customer would like to review in more detail

We have attempted to contact [redacted] The phone number we have has not been answered and the outgoing message on the phone is a threat to anyone calling After filling the tank the driver determined there was a leak on the valve stem The driver shut-off the tank and disconnected the gas line per protocol The complication is that the tank in question is owned by [redacted] so we can not remove it and fix it without his request and authorization, and there is no way to fix the tank without removing it's contents We regret not identifying the issue with the valve stem prior to filling [redacted] has paid for the gas that was delivered to him, and we understand his frustration in not being able to use itHowever, this is a safety issue that needs to be addressed

We have been in contact with the customer and continue to maintain that both these deliveries were made to the customers house The driver left a copy of the invoice on the first delivery, which the customer receivedThe driver also remembered doing the delivery weeks before when delivering the second time with the customer present We agree that the usage doesn't seem to match historical profile or make much sense for the time of year this occurred, but we are confident the oil was delivered The customer was away for a few weeks in between these deliveries, it's possible some fuel was removed from the tank? The answer will most likely never be known We will remove $of the oil delivered and the finance charges Total adjustment will be $163.80, leaving a balance due of $