It is the policy of Royal Cleaners that we are not responsible for the condition of items left over daysThe drop off ticket is dated 8-5-and the pick up date was 9-11-We followed the care instructions on the label of the shirt and the request of Mr. *** (to wash and press the
shirt)Occasionally there is a manufacturers color issueWe have advised Mr.*** to contact the seller and/ or manufacturer to find out if they can replace it as a color issueHe has refused to contact themWe take great care of garments dropped off to our facilityThis is why we have managed to successfully service the Greenville area for 80+ yearsWe hate that this happened to his item, however, we do not feel it is our fault as all instructions were followed exactly
Mr*** I have attached the cleaning ticketThe number you referred to (***) is only for internal tracking and does not reflect a drop off/ pick up/ or payment method on the itemThe white copy of the attached would be your ticket for referenceI have located it at the main officeIf you would like to bring the shirt in to us, we can send it off to be analyzed and find out what caused the issueWe would only ask that if it comes back as anything other than a dry cleaning issue that we be reimbursed for that costThis would put to rest what happened for all parties involvedAgain, we hate that this happened to your item and would like the chance to find out what exactly caused itThank you
First, I was never informed to seek reimbursement from the manufacturer of the shirt and they keeping stating that I picked up the shirt on different dates I will not dispute that I picked up shirts on 9/that had been left over days (see attached picture of shirt tags) However, this shirt was paid for on 8/6/and never taken out of the bag until 9/due to it being long sleeve and only worn with suites The cleaner refuses to listen to that rational and even stated that I picked up the shirt on 9/17, the date I returned it to be fixed If they would simple look at the original tag and the date it was picked up they would see their mistake I don't have supporting documents to that affect but this picture clearly shows the shirt tags left over days and the blue shirt isn't included.
Simply ask about tag*** and you will find that charge on 9/ The cost of the shirt is the major issue
Thanks,
*** *** ***, SC
Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does resolve my complaint; however, I would like clarification on the cost of the test and who will be conducting the analysis. I would request a neutral site for the analysis.
Also, when I returned the shirt the original white sheet was still attached to the clear bag and the button hole tag was still in place. Furthermore, I don't have possession of the shirt and hope that[redacted] can locate.
Regards,
[redacted]
It is the policy of Royal Cleaners that we are not responsible for the condition of items left over daysThe drop off ticket is dated 8-5-and the pick up date was 9-11-We followed the care instructions on the label of the shirt and the request of Mr. *** (to wash and press the
shirt)Occasionally there is a manufacturers color issueWe have advised Mr.*** to contact the seller and/ or manufacturer to find out if they can replace it as a color issueHe has refused to contact themWe take great care of garments dropped off to our facilityThis is why we have managed to successfully service the Greenville area for 80+ yearsWe hate that this happened to his item, however, we do not feel it is our fault as all instructions were followed exactly
Mr*** I have attached the cleaning ticketThe number you referred to (***) is only for internal tracking and does not reflect a drop off/ pick up/ or payment method on the itemThe white copy of the attached would be your ticket for referenceI have located it at the main officeIf you would like to bring the shirt in to us, we can send it off to be analyzed and find out what caused the issueWe would only ask that if it comes back as anything other than a dry cleaning issue that we be reimbursed for that costThis would put to rest what happened for all parties involvedAgain, we hate that this happened to your item and would like the chance to find out what exactly caused itThank you
First, I was never informed to seek reimbursement from the manufacturer of the shirt and they keeping stating that I picked up the shirt on different dates I will not dispute that I picked up shirts on 9/that had been left over days (see attached picture of shirt tags) However, this shirt was paid for on 8/6/and never taken out of the bag until 9/due to it being long sleeve and only worn with suites The cleaner refuses to listen to that rational and even stated that I picked up the shirt on 9/17, the date I returned it to be fixed If they would simple look at the original tag and the date it was picked up they would see their mistake I don't have supporting documents to that affect but this picture clearly shows the shirt tags left over days and the blue shirt isn't included.
Simply ask about tag*** and you will find that charge on 9/ The cost of the shirt is the major issue
Thanks,
*** *** ***, SC
Sent from my iPhone
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does resolve my complaint; however, I would like clarification on the cost of the test and who will be conducting the analysis. I would request a neutral site for the analysis.
Also, when I returned the shirt the original white sheet was still attached to the clear bag and the button hole tag was still in place. Furthermore, I don't have possession of the shirt and hope that[redacted] can locate.
Regards,
[redacted]