Please note: we offer no warranty on natural stone or quartzstone We do offer a one year warranty on workmanshipIt is not our practice to do repairs to counter tops and caulking after that time periodHowever, we on occasion we do repairs to seams and caulking after the warranty as
we did for Mr& Mrs*** Please understand that the expansion joint in granite is doing its job when it releases and the caulking also when it cracks because of uncontrollable movement within the house We will return just one more time to do any repair Mr& Mrs*** wants Please understand that since this is a recurring problem in their house, unlike innumerable other jobs we have done over our year history, and keeping in mind that the granite is sitting on their cabinets which are sitting on their floor , that something is moving, causing the granite to seperateThe granite cannot of itself move, what is moving is what it is attached to, which we did not install
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Please note: we offer no warranty on natural stone or quartzstone We do offer a one year warranty on workmanshipIt is not our practice to do repairs to counter tops and caulking after that time periodHowever, we on occasion we do repairs to seams and caulking after the warranty as
we did for Mr& Mrs*** Please understand that the expansion joint in granite is doing its job when it releases and the caulking also when it cracks because of uncontrollable movement within the house We will return just one more time to do any repair Mr& Mrs*** wants Please understand that since this is a recurring problem in their house, unlike innumerable other jobs we have done over our year history, and keeping in mind that the granite is sitting on their cabinets which are sitting on their floor , that something is moving, causing the granite to seperateThe granite cannot of itself move, what is moving is what it is attached to, which we did not install
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]