Implus Footcare

I ordered a two part ice gripper show system. One part arrived, the other did not. No explanation given. I called about the missing part and was told they are unavailable and there was eta on their arrival. Was told they don't do back orders so if wanted a useable system I had to keep calling back until they were in stock. Try next week or the week after. So now I'm out forty some odd dollars, have useless shoe attachments, and have to go on another shopping expedition to get what I paid for.
This is no way to make customers happy. Implus deserves bankruptcy for poor customer service.

I purchased one pair of [redacted] on Nov.20. when I tried to get help, my credit card was charged two more times without my permission or authorization.I purchased a pair of [redacted] on Nov.20 and received a receipt for my purchase. When they did not arrive I emailed their help desk for information two times with no response. I then began calling and finally got a [redacted]. After much back and forth she stated my receipt was null and I would need to pay again. I gave her authorization for another pair. When I returned home, I found my account had been charged for 53.00 on top of everything which I had absolutely not authorized. These charges are fraudulent and I still haven't received my original purchase.Desired SettlementI would like to receive my original purchase and be refunded the two subsequent charges of Dec. 17 which are fraudulent.Business Response Contact Name and Title: [redacted], SupervisorContact Phone: [redacted]Contact Email:[redacted]We apologize for the confusion with your order. On 11/20/2014 the order you attempted to place on our website did not properly transfer into our computer system. When you contacted our Customer Service Department and spoke with [redacted] she was able to see the account you created however confirmed that no sales history existed on that account. She then contacted our accounting department to confirm there was no charge placed through [redacted] with your name. There was no charge to your credit card on 11/20/2014. For this inconvenience [redacted] wanted to handle the matter herself and hand entered the order for you. It is my understanding that you called her to place this order and gave her your credit card information over the phone. Your order shipped 12/17/2014, the date it was placed and [redacted] emailed you a copy of the Pro-Forma invoice as documentation of the order. Our response to your complaint with this matter is we will be returning the product to our warehouse and fully refunding your credit card for the transaction that took place on 12/17/2014.

I purchased a Via Calorie pedometer, made by Implus Corporation under the [redacted] brand, and found the product to be defective. The plastic belt clip broke under normal usage conditions within two months of the date of purchase. I contacted the company by e-mail on 10/26/13 to if I could obtain a replacement belt clip. I received a response from [redacted] on 10/28/13. He said that replacement clips were not available. He asked for my mailing address and offered to send a new pedometer. I provided my address, but the pedometer never arrived. In the interim, I purchased a second pedometer, and its clip also broke within two months under normal usage conditions. On 12/3/13, I contacted the company by e-mail again. I received another response from [redacted], who indicated he had misplaced my address and forgotten to send a new pedometer. I asked for a refund for both pedometers, as the store receipts had expired and I could not return them. I also knew that a replacement product would be of little use, since the product has a defective clip that fails within a few weeks. [redacted] said that he could replace both pedometers, but not issue a refund. This is not acceptable.Product_Or_Service: Via Calorie PedometerDesired SettlementImplus Corporation will issue a refund check in the amount of $40. That's $14.99 each for the pedometers, plus $2.10 for sales tax (Indiana 7%) and $7.92 in punitive damages for my time and trouble. I have already scanned and e-mailed the receipts to Implus Corporation, so they have those documents on hand as proof of purchase. I am also requiring a letter of apology from the company for [redacted] failure to adequately perform his job function. The settlement is not negotiable.Business Response It is company policy for Customer Service Representatives to direct consumers who are seeking a refund for a[redacted] item to the retailer from where they purchased it. However, to ensure our customer's satisfaction, we will happily make an exception to this rule. We will be in contact with [redacted] regarding issuing his refund directly from our headquarters. Final Consumer Response I look forward to receiving the required refund from Implus Corporation for their two identical defective products for which they are unable to provide replacement parts at reasonable cost. The complaint will remain open and unresolved until such time as I have received the refund.