We are in receipt of [redacted] complaint and appreciate the opportunity to work with the Revdex.com to come to a mutually acceptable resolution.Allow me to explain Pioneer’s part in [redacted] transactionsOur employees act as agents for [redacted] when renting [redacted] ’s equipment, therefore, this is not a Pioneer transaction The computerized transaction connects directly to [redacted] ’s computer systemWhen the customer’s credit card is swiped, the funds go directly into [redacted] ’s account; therefore, we do not have control over those funds We are not authorized to unilaterally refund [redacted] funds.Upon [redacted] return to the drop off location and explanation of events, our employee, ( [redacted] ) contacted [redacted] immediately, which is [redacted] ’s procedure [redacted] processed the transaction as the [redacted] representative on the phone directed him; he was not instructed to give the customer a refundWe are pleased that [redacted] handled [redacted] claim so efficiently and are proud to be associated with a company with such a good reputation Pioneer also enjoys a good reputation and is dedicated to customer service although, this is not a Pioneer issue, I contacted [redacted] regarding this matter and they have agreed to refund the $as requested
***, As I indicated in my original response, *** will be refunding the money on this The Holiday made it a challenge to contact people involved I contacted our representative on Friday and found out that Mr*** had contested the charges on his credit card prior to contacting the Revdex.com, which has muddied the waters for everyone involved *** is waiting on the outcome of his contested charges before issuing any credit so that Mr*** doesn’t end up with credits for the same thingI am waiting for a response from *** as to the outcome of said contest You can see how we are caught between the proverbial rock and a hard place. Sincerely, *** ***Executive Administrator Pioneer Landscaping Materials, Inc*** * *** *** ** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not yet receive a credit/refund from Pioneer and or ***? When, where and or how is this credit being applied
Regards,
*** ***
We are in receipt of [redacted] complaint and appreciate the opportunity to work with the Revdex.com to come to a mutually acceptable resolution.Allow me to explain Pioneer’s part in [redacted] transactions. Our employees act as agents for [redacted] when renting [redacted]’s equipment, therefore, this is not a...
Pioneer transaction. The computerized transaction connects directly to [redacted]’s computer system. When the customer’s credit card is swiped, the funds go directly into [redacted]’s account; therefore, we do not have control over those funds. We are not authorized to unilaterally refund [redacted] funds.Upon [redacted] return to the drop off location and explanation of events, our employee, ([redacted]) contacted [redacted] immediately, which is [redacted]’s procedure. [redacted] processed the transaction as the [redacted] representative on the phone directed him; he was not instructed to give the customer a refund. We are pleased that [redacted] handled [redacted] claim so efficiently and are proud to be associated with a company with such a good reputation. Pioneer also enjoys a good reputation and is dedicated to customer service although, this is not a Pioneer issue, I contacted [redacted] regarding this matter and they have agreed to refund the $71.01 as requested.
We are in receipt of [redacted] complaint and appreciate the opportunity to work with the Revdex.com to come to a mutually acceptable resolution.Allow me to explain Pioneer’s part in [redacted] transactionsOur employees act as agents for [redacted] when renting [redacted] ’s equipment, therefore, this is not a Pioneer transaction The computerized transaction connects directly to [redacted] ’s computer systemWhen the customer’s credit card is swiped, the funds go directly into [redacted] ’s account; therefore, we do not have control over those funds We are not authorized to unilaterally refund [redacted] funds.Upon [redacted] return to the drop off location and explanation of events, our employee, ( [redacted] ) contacted [redacted] immediately, which is [redacted] ’s procedure [redacted] processed the transaction as the [redacted] representative on the phone directed him; he was not instructed to give the customer a refundWe are pleased that [redacted] handled [redacted] claim so efficiently and are proud to be associated with a company with such a good reputation Pioneer also enjoys a good reputation and is dedicated to customer service although, this is not a Pioneer issue, I contacted [redacted] regarding this matter and they have agreed to refund the $as requested
***, As I indicated in my original response, *** will be refunding the money on this The Holiday made it a challenge to contact people involved I contacted our representative on Friday and found out that Mr*** had contested the charges on his credit card prior to contacting the Revdex.com, which has muddied the waters for everyone involved *** is waiting on the outcome of his contested charges before issuing any credit so that Mr*** doesn’t end up with credits for the same thingI am waiting for a response from *** as to the outcome of said contest You can see how we are caught between the proverbial rock and a hard place. Sincerely, *** ***Executive Administrator Pioneer Landscaping Materials, Inc*** * *** *** ** *** Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not yet receive a credit/refund from Pioneer and or ***? When, where and or how is this credit being applied
Regards,
*** ***
We are in receipt of [redacted] complaint and appreciate the opportunity to work with the Revdex.com to come to a mutually acceptable resolution.Allow me to explain Pioneer’s part in [redacted] transactions. Our employees act as agents for [redacted] when renting [redacted]’s equipment, therefore, this is not a...
Pioneer transaction. The computerized transaction connects directly to [redacted]’s computer system. When the customer’s credit card is swiped, the funds go directly into [redacted]’s account; therefore, we do not have control over those funds. We are not authorized to unilaterally refund [redacted] funds.Upon [redacted] return to the drop off location and explanation of events, our employee, ([redacted]) contacted [redacted] immediately, which is [redacted]’s procedure. [redacted] processed the transaction as the [redacted] representative on the phone directed him; he was not instructed to give the customer a refund. We are pleased that [redacted] handled [redacted] claim so efficiently and are proud to be associated with a company with such a good reputation. Pioneer also enjoys a good reputation and is dedicated to customer service although, this is not a Pioneer issue, I contacted [redacted] regarding this matter and they have agreed to refund the $71.01 as requested.