Import Doctors, Inc.

Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: SHAYNE ***/OWNER
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@theimportdoctors.com
SUSAN, AS YOU KNOW IN MOST CASES YOU ARE ONLY GETTING PART OF THE STORYHERES THE REST11/13/ORIGINAL COMPLAINTCAR HAS NO
HEAT HEATER CONTROLS INOP, REAR VIEW MIRROR HAS NO POWER, MIRROR CONTAINS THE COMPASS AND BACK UP CAMERA MONITOR AND TIRE PRESSURE MONITOR SYSTEM (TMPMS)LIGHT IS FLASHING"NOT JUST BACK UP CAMERA INOP" WE DO NOT DIAG ELECTRICAL ISSUES ON A WAITER BASISTHE CUSTOMER INSISTED ON WAITING TOLD HER COULD BE SEVERAL HOURSID FOUND FUSE BLOWNREPLACED FUSECKED POWER TO MIRROR OKHEATER CONTROLS WORKINGPERFORM RESET ON COMPASS OKPERFORM RESET ON TPMS OKBACK UP CAMERA INOP PERFORM RESETCAMERA WILL NOT RESETHAS CAMERA ISSUECUSTOMER DECIDED TO TAKE CAR "CAMERA NOT WORKING"CALLED COUPLE DAYS LATER HEATER CONTROL INOP TPMS FLASHINGCUSTOMER RETURNED 11/FUSE NOW BLOWNING ALL TIME DIRECT SHORT IN SYSTEM SHORT DIAG CONSISTS OF DICONNECTING EVERY COMPONET IN SYSTEMBACK UP CAMERA UNHOOKED FUSE OKHOOK UP CAMERA FUSE BLOWS NEEDS NEW CAMERA CUSTOMER HAD US ORDER CAMERA 12/INSTALL CAMERACAMERA WORKING WHEN LEFT SHOP CUSTOMER RETURNED LATER CAMERA WAS WORKING ONLY PART TIME HAD INTERMITTENT FAILURE"ALL OTHER SYSTEM WORKING OK" SO ORIGINAL ISSUE OF FUSE BLOWING WAS FIXEDCAR HAD ANOTHER ISSUE THAT WAS NOT APPERANT UNTIL CAMERA WAS REPLACEDWE SPENT ANOTHER 3HRS NO CHARGE TO CUSTOMER TO FIND BAD HARNESS IN HATCH AND TRIED TO REPAIR HARNESS STILL HAVING INTFAILURE HARNESSNEEDS REPLACEDCALLED LOCAL DEALER GOT PRICE OF $FOR HARNESSMADE CUSTOMER AN OFFER SHE PAY FOR PART WE WOULD INSTALL AT NO CHARGE LABOR$LABOR NO CHARGE PLUS THE HRS ALREADY SPENT THATS $LABOR NO CHARGECUSTOMER WANTED ID TO COVER COMPLETE REPAIRID SAID NOID COULD NOT HAVE KNOWN HARNESS WAS BAD UNTIL BAD CAMERA WAS REPLACEDCUSTOMER LATER CALLED SAID SHE WAS GIVEN A PRICE OF $BY LOCAL DEALERID CALLED DEALER AGAIN DEALER WAS CONFUSSED CALLED SUBARU OF AMERICA (SOA)AFTER DAYS LOCAL DEALER CALLED SAID SOA FINALY FOUND HARNESS THAT WAS NEEDEDCOST WAS $TOLD THEM WOULD HAVE CUSTOMER CALL THEM TO VERIFY PRICE OF HARNESSCALLED CUSTOMER TOLD HER PRICE OF HARNESS TOLD HER TO CALL DEALER AND VERIFY COST OF PARTAFTER SEVERAL MINUTES OF CUSTOMER YELLING AT ME DEMANDING ID COVER ALL REPAIRS MADE HER ONE LAST TIME THE OFFER OF NO LABORSHE PAY FOR THE PARTSHE SAID NOID DECIDED WE WERE AT AN IMPASS AND WE TERMINATED THE CONVERSATION
OFFER:
THE OFFER FOR NO CHARGE LABOR IS NOW OFF THE TABLEWE NOW OFFER TO DO REPAIR AT HALF THE LABOR COST INVOLVED IN THE DIAG OF HARNESS AND INSTALLTHAT IS $LABOR AND $FOR THE PART
Initial Consumer Rebuttal /* (3000, 13, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not trust the technicians at ID to "repair" any thing on our subaru, any longerwe have to pay another service center to diagnose the issue(s) possibly caused by the camera installation, which after talking to subauru of america and three other dealerships plus the one in fort wayne, may have not been the problemThe rear view mirror may be the issue and not the harness or the camera
I waited because we do not have another car or had a way to get back to home or appoinmentsWe spent hours for waiting to be available for any diagnosis question and decision makingwe live on the other part of town and we did leave the car for over two days when we had access to another form of transportation for my familymy hours of waiting do matter as wellany other service department has recommended not going back to ID and taking it to a subaru dealershp to have the issue(s) diagnosed which we will be charged hourlyThe subaru of america will only acknowledge the dealerships diagnosis of any defect at this point or dealership will let us know what was installed incorrectlyThe subaru of america does not acknowledge the Import Doctors technicians
we need our funds to get the car diagnosed and repaired after three sessions with ID and the practice of not fixing the issueThe camera not functioning was the original issue at handThe fuse replacement was just a minor fix, which cost less than $Please advise on the next process
Final Business Response /* (4000, 21, 2016/02/09) */
THE MIRROR IS NOT THE PROBLEMIF THE CUSTOMER WANTS TO PAY SOMEONE TO INSTALL A NEW MIRRORTHAT WILL NOT FIX THE ISSUE

Initial Business Response /* (1000, 5, 2016/11/28) */
WE WILL BE WILLING TO REFUND THE MONEY, THE CUSTOMER DID GET AN APOLOGY WHEN HE PICKED UP THE CARLET US KNOW WHERE THE CAR IS AND WE WILL SEND THE MECHANIC TO REASSEMBLE THE CAR
Initial Consumer Rebuttal /* (2000, 7, 2016/12/02) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for choosing to accept to refund my money and to reattach the parts in and on the car that was taken off and never put back together
I will provide you here in the next couple business days with the information needed to locate my car as well as personal information needed to contact me
After your business takes care of these situations I for sure will be satisfied and we can put this behind us and go on about out lives
Again I appreciate your time with this matter and I appreciate you taking care of the issues that came to be
Final Consumer Response /* (3000, 17, 2017/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I dropped the vehicle off the dash was assembled and I've stated this fact several times in emails and in my first complaint with the Revdex.comthis business knew what tasks needed to be done before they sent a texh of there's to only do half the jobThe import doctors agreed to reassemble my Dash and the other parts of the motor that were left in my backseat when I picked up the carI'm not understanding why now it's totally different than our agreement that was made a few weeks ago that they would fulfill now they're turning on their loyalty as a business and disrespecting me once againPoor customer relations poor customer service and poor work ethics on their part
Final Business Response /* (4000, 19, 2017/01/18) */
WE REFUNED HIS 100% OF HIS MONEY AND SENT A MECHANIC TO KENDALVILLE AND REASSEMBLED MORE OF THE CAR THAN WE DISASSEMBLEDCAR CAME TO US AFTER ALREADY SOMEONE HAD STARTED WORKING ON ITWE HAVE DONE WHAT WE AGREED TO DOWE ARE DONE WITH THIS CAR