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Import Motors of Old Saybrook

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Reviews Import Motors of Old Saybrook

Import Motors of Old Saybrook Reviews (32)

Complaint: [redacted] I am rejecting this response because: To begin, [redacted] ’s response is full of inaccuraciesI will now rebut every lie he told to the Revdex.comI was never given the option not to purchase the vehicle, either in verbal or written form as [redacted] claims [redacted] also inflated the cost of the remote start by $We were quoted $by [redacted] and have attached that quote [redacted] also forgot we asked for this during our initial quote and we had to remind him of thatThis is also all in the attached evidenceWhile the cost of the remote start is irrelevant, it does continue to highlight [redacted] ’s perpetual distortion of the truth [redacted] claims the vehicle was ready Thursday and I made the decision to delay until FridayI have written evidence from [redacted] that the car was nowhere near ready because of the “add-ons.” [redacted] goes on to say that the sales manager told me to drop off the vehicle to look at my concernsThis is not true***, the sales manager, diagnosed the problem when I brought the vehicle inHe then gave me an appointment for Wednesday to have the problem fixed [redacted] claims that we described the problem over the phone and this is why they needed to see the vehicleThis is falseWe showed [redacted] the problems in person, there was never a phone callVideo surveillance in the dealership would also verify this claimWhen we dropped off the vehicle for our scheduled appointment, [redacted] told us it would be ready in four hoursThey called me back hours later saying it would be days later now [redacted] and the rest of his crew also started to avoid the actual issue at hand (constant lying and broken promises) by trying to place blame on the issues on our dog [redacted] claims they had a loaner vehicle ready for meVideo surveillance from the dealership will easily refute this claim, as it is simply not trueThey had to ask a third salesman, [redacted] *., to go find a car at the last minute because they forgot about our appointmentVideo surveillance at the dealership will back up this claim [redacted] even admitted to us in his office that he had no knowledge of our appointment or any of the concerns we had raised to his staff throughout After being taken advantage of and lied to for over a week by ***, ***, [redacted] , and ***, we had every reason to be irate when they degraded us and continued to lie to our faceThey even decided to have a smoke break while we waited for them to get that rental car readyVideo evidence, if available from the dealer, would also back up this claimWith that said, [redacted] ’s claim that children were present in the dealership while we there is absurd and could be easily refuted by video surveillance at the dealership This is a similar lie that he told to the police while they were thereHe tried to act like he told us this was a civil matterI am very aware of my rights and he never said any such thing The general manager claims an animal did the damageHe claims I had my dog with me when I picked up the carThat is not evidence that a dog caused the faulty material to ripHe is distorting the point of this matterTheir investigation consisted of a bunch of these “salesmen” gathering inside our car when they realized we would call them out on every single lie they told usThey could have just as easily caused the tear with their own handsWhen we called [redacted] and [redacted] out to their faces for the lies, they called the policeThis dealership did not go above and beyond for me They failed to deliver on their promises repeatedly [redacted] claims the dealership will honor the oil change, but he banned us from ever returning to the dealershipWe want the oil change transferred to another [redacted] dealer, as we will not interact with people who lie and take advantage of us consistently I do not trust this dealer to even look at my car any more [redacted] also guaranteed us an interior and exterior cleaning for their constant incompetence Why is this promise now being ignored by [redacted] also? If any one of the representatives of this company had managed not to lie to my face repeatedly, none of this would be an issueBut this company’s representatives made promises that were completely ignored once they had our moneyThey also back each other up without knowing the facts of the matter, continuing to propagate the lie Until [redacted] is able to at least put together a response that is not filled with inaccuracies (lies), I will not be satisfiedThe dealer still refuses to honor their wordWe have attached a pdf copy of our written communication with [redacted] to back up our claims and refute [redacted] 's lies [redacted] threatened us with his surveillance footageIf that footage exists, I challenge him to release it all to this investigation, as it will only serve to prove our points and he knows it Sincerely, [redacted]

We informed with [redacted] That he had a refund coming and it was being processed by the companyHe was also informed that it could take up to -weeks I am considering the matter closedFran Drake GM Old Saybrook Kia ***

The Dealership does not pull credit times per the customers request we tried to obtain a loan for herWhen a loan application is submitted to a bank they look at creditEven now reading the customers commits the story changes, We were very polite to the customer, and even after we ask her to leave she remained on the property for over minutes saying she was going to file a complaintThat in its self shows the customers actionsAs far as the double the price statement by the customer she did not feel she should pay interest, I explained if she was granted a loan it would be a high interest rate based oh her credit historyWe did all we could in a professional manner and there is nothing else we can do for this customer Thank You Fran D [redacted] GM Old Saybrook Kia

When she purchased this vehicle, she purchased a vehicle that was not in our inventoryWe located the vehicle for her and on Tuesday was notified that we had the vehicle but she wanted some things done to it firstShe was communicated to about the delivery date of Thursday to have everything done she wantedShe was not happy so we gave her the option not to purchase the vehicle and we would refund her money or she can pick up on ThursdayShe chose Thursday but wanted us to pay for the remote start in her vehicle valued at $We agreed to strictly out of goodwillShe couldn't come pick it up on Thursday so she delayed till Friday About a week goes by and she states to the Sales Manager that her mirror above the visor fell and that the pouch behind the drivers seat looks like its tearingThe Sales Manager tells her to drop it off and we can look at her concernsWe even offer her a loaner vehicle so she did not have to wait hereWe had a vehicle pulled up and ready for her but the Sales Manager wanted to see the concerns before she left because the concerns that was told to him was over the phoneHe saw the mirror which we had fixed in minutes but his concern was the back seatHe gets the Service Manager to look at it and it appeared to have looked like an animal did the damageI investigated that concern further and the day she picked up the vehicle she had her dog with herWe took pictures of the back seat but [redacted] will not cover it and it is noticeable to the point where she would have noticed the day she picked it upWe were still going to help her, so the Sales Manager calls her up and asked her to stay in the loaner car a few more days and then she started to verbally abuse my staff and myselfShe came in about minutes later using profanity in the showroom with children here and wouldn't stop so I asked her to leave the facilityShe refused and we had to resort calling the Police Department to have her removed My position is we fixed the mirror under ***'s Warranty but we are not doing anything with the backseat due to the damage being done by an animal or somethingWe do have pictures to prove our investigationWe are not doing anything else as we already went above and beyond to make her a satisfied customerAs for her free oil change, that is still in tact and if she would like to schedule her 1st service with my service department, she is entitled to that free service Regards, [redacted] [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Mr [redacted] came to the dealership and looked at several carsWe priced a [redacted] for him that had navigation and a [redacted] that did notHe drove the [redacted] because the [redacted] was out of his price rangeAfter several calls to the dealership asking for a better price he came in and purchased the [redacted] [redacted] drove the car, and was shown the features of the car again on delivery, he understood exactly what equipment the car had and did not haveUnfortunately when a customer focuses on price only they can make mistakesI am willing to install the navigation in [redacted] car at dealer cost of $I consider the matter closed at this point [redacted] General Sales Manager [redacted]

In response to [redacted] complaint, It was explained to her that we have a ten day policy regarding personal checksShe has called every day screaming and demanding her money backWe did refund the $she put on a credit card and have explained multiple times that the $ would be refunded after business daysI explained to [redacted] that calling multiple time everyday to yell would not change our policy but she has chose to continue this actionThe day mark is Tuesday the 21st and her refund will be issued and mailed on the date Fran D [redacted] GM Old Saybrook Kia Mazda

Hi ***, Thank you for calling me today and The customer was sent a check last monthThe matter should be closed. Thanks Again*** ***General Sales Manager*** *** *** ***

We tried every effort to resolve this matter and as of now have notWe are no longer going to engage with this customer and our offer that we submitted is our final offerHer Oil change is free and she can schedule an appointment with my service department if she would like to have that doneThe mirror is fixed and as for the seat, it was damaged after the customer took possession of the vehicleWe have closed this matter here and we wish you would do the same

*** ***, came to the dealership Old Saybrook Kia Mazda requesting we help her get a vehicleShe stated she had poor credit and filled out a credit application and ask that we try and get financing for herWe submitted her application to lenders but were unable to get her financed
she became very rude as was ask to leaveWe were nothing professional with herUnfortunately we were unable to help
Thanks
Fran D***
GM
Old Saybrook Kia Mazda

We informed  with [redacted] That he had a refund coming and it was being processed by the company. He was also informed that it could take up to 6 -8 weeks.  I am considering the matter closed.Fran DrakeGMOld Saybrook Kia [redacted]

When she purchased this vehicle, she purchased a vehicle that was not in our inventory. We located the vehicle for her and on Tuesday was notified that we had the vehicle but she wanted some things done to it first. She was communicated to about the delivery date of Thursday to have everything...

done she wanted. She was not happy so we gave her the option not to purchase the vehicle and we would refund her money or she can pick up on Thursday. She chose Thursday but wanted us to pay for the remote start in her vehicle valued at $499.00. We agreed to strictly out of goodwill. She couldn't come pick it up on Thursday so she delayed till Friday.
About a week goes by and she states to the Sales Manager that her mirror above the visor fell and that the pouch behind the drivers seat looks like its tearing. The Sales Manager tells her to drop it off and we can look at her concerns. We even offer her a loaner vehicle so she did not have to wait here. We had a vehicle pulled up and ready for her but the Sales Manager wanted to see the concerns before she left because the concerns that was told to him was over the phone. He saw the mirror which we had fixed in 30 minutes but his concern was the back seat. He gets the Service Manager to look at it and it appeared to have looked like an animal did the damage. I investigated that concern further and the day she picked up the vehicle she had her dog with her. We took pictures of the back seat but [redacted] will not cover it and it is noticeable to the point where she would have noticed the day she picked it up. We were still going to help her, so the Sales Manager calls her up and asked her to stay in the loaner car a few more days and then she started to verbally abuse my staff and myself. She came in about 30 minutes later using profanity in the showroom with children here and wouldn't stop so I asked her to leave the facility. She refused and we had to resort calling the Police Department to have her removed.
My position is we fixed the mirror under [redacted]'s Warranty but we are not doing anything with the backseat due to the damage being done by an animal or something. We do have pictures to prove our investigation. We are not doing anything else as we already went above and beyond to make her a satisfied customer. As for her free oil change, that is still in tact and if she would like to schedule her 1st service with my service department, she is entitled to that free service.
 
Regards,
 
[redacted]
General Manager

Complaint: [redacted]
I am rejecting this response because:
 
To begin, [redacted]’s response is full of inaccuracies. I will
now rebut every lie he told to the Revdex.com. I was never given
the option not to purchase the vehicle, either in verbal or written form as
[redacted] claims. [redacted] also inflated the cost of the remote start by $100. We
were quoted $399 by [redacted] and have attached that quote. [redacted] also forgot we
asked for this during our initial quote and we had to remind him of that. This is also
all in the attached evidence. While the cost of the remote start is irrelevant, it does
continue to highlight [redacted]’s perpetual distortion of the truth. [redacted] claims
the vehicle was ready Thursday and I made the decision to delay until Friday. I
have written evidence from [redacted] that the car was nowhere near ready because of
the “add-ons.”
[redacted] goes on to say that the sales manager told me to drop
off the vehicle to look at my concerns. This is not true. [redacted], the sales
manager, diagnosed the problem when I brought the vehicle in. He then gave me
an appointment for Wednesday to have the problem fixed. [redacted] claims that we
described the problem over the phone and this is why they needed to see the
vehicle. This is false. We showed [redacted] the problems in person, there was never
a phone call. Video surveillance in the dealership would also verify this
claim. When we dropped off the vehicle for our scheduled appointment, [redacted]
told us it would be ready in four hours. They called me back 3 hours later
saying it would be days later now.
[redacted] and the rest of his crew also started to avoid the
actual issue at hand (constant lying and broken promises) by trying to place
blame on the issues on our dog. [redacted] claims they had a loaner vehicle ready
for me. Video surveillance from the dealership will easily refute this claim,
as it is simply not true. They had to ask a third salesman, [redacted]., to go
find a car at the last minute because they forgot about our appointment. Video
surveillance at the dealership will back up this claim. [redacted] even admitted to
us in his office that he had no knowledge of our appointment or any of the
concerns we had raised to his staff throughout.
After being taken advantage of and lied to for over a week
by [redacted], and [redacted], we had every reason to be irate when they
degraded us and continued to lie to our face. They even decided to have a smoke
break while we waited for them to get that rental car ready. Video evidence, if
available from the dealer, would also back up this claim. With that said,
[redacted]’s claim that children were present in the dealership while we there is
absurd and could be easily refuted by video surveillance at the dealership.
This is a similar lie that he told to the police while they were there. He
tried to act like he told us this was a civil matter. I am very aware of my
rights and he never said any such thing.
The general manager claims an animal did the damage. He
claims I had my dog with me when I picked up the car. That is not evidence that
a dog caused the faulty material to rip. He is distorting the point of this
matter. Their investigation consisted of a bunch of these “salesmen” gathering
inside our car when they realized we would call them out on every single lie
they told us. They could have just as easily caused the tear with their own hands. When we called [redacted] and [redacted] out to their faces for the lies,
they called the police. This dealership did not go above and beyond for me.
They failed to deliver on their promises repeatedly. [redacted] claims the
dealership will honor the oil change, but he banned us from ever returning to
the dealership. We want the oil change transferred to another [redacted] dealer, as
we will not interact with people who lie and take advantage of us consistently.
I do not trust this dealer to even look at my car any more. [redacted] also
guaranteed us an interior and exterior cleaning for their constant incompetence.
Why is this promise now being ignored by [redacted] also?
If any one of the representatives of this company had
managed not to lie to my face repeatedly, none of this would be an issue. But
this company’s representatives made promises that were completely ignored once
they had our money. They also back each other up without knowing the facts of
the matter, continuing to propagate the lie.
Until [redacted] is able to at least put together a response
that is not filled with inaccuracies (lies), I will not be satisfied. The
dealer still refuses to honor their word. We have attached a pdf copy of our written communication with [redacted] to back up our claims and refute [redacted]'s lies. [redacted] threatened us with his surveillance footage. If that
footage exists, I challenge him to release it all to this investigation, as it
will only serve to prove our points and he knows it.
Sincerely,
[redacted]

In response to [redacted] complaint, It was explained to her that we have a ten day policy regarding personal checks. She has called every day screaming and demanding her money back. We did refund the $2000.00 she put on a credit card and have explained multiple times that the $3000.00...

would be refunded after 10 business days. I explained to [redacted] that calling multiple time everyday to yell would not change our policy but she has chose to continue this action. The 10 day mark is Tuesday the 21st and her refund will be issued and mailed on the date. 
Fran D[redacted]
GM
Old Saybrook Kia Mazda.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],
 Thank you for calling me today and The customer was sent a check last month. The matter should be closed.
 
Thanks Again
[redacted]
General Sales Manager
[redacted]

We informed  with [redacted] That he had a refund coming and it was being processed by the company. He was also informed that it could take up to 6 -8 weeks.  I am considering the matter closed.
Fran Drake
GM
Old Saybrook Kia [redacted]

The Dealership does not pull credit 8 times per the customers request we tried to obtain a loan for her. When a loan application is submitted to a bank they look at credit. Even now reading the customers commits the story changes, We were very polite to the customer, and even after we ask her to leave she remained on the property for over 15 minutes saying she was going to file a complaint. That in its self shows the customers actions. As far as the double the price statement by the customer she did not feel she should pay interest, I explained if she was granted a loan it would be a high interest rate based oh her credit history. We did all we could in a professional manner and there is nothing else we can do for this customer.
 
Thank You
Fran D[redacted]
GM
Old Saybrook Kia

Mr. [redacted] came to the dealership and looked at several cars. We priced a [redacted] for him that had navigation and a [redacted] that did not. He drove the [redacted] because the [redacted] was out of his price range. After several calls to the dealership asking for a better price he came in...

and purchased the [redacted] drove the car, and was shown the features of the car again on delivery, he understood exactly what equipment the car had and did not have. Unfortunately when a customer focuses on price only they can make mistakes. I am willing to install the navigation in [redacted] car at dealer cost of $563.95. I consider the matter closed at this point. 
[redacted]
General Sales Manager
[redacted]

Complaint: [redacted]
I am rejecting this response because: that is not how the experience went. I told them my credit was not the best they pushed me to run it anyways, I told them please just one hard pull because I've had dealerships do multiple pulls. They claimed they couldn't get me a loan but wanted to lease me the car for dbl the price. When I said they were not being completely helpful and said I wouldn't leave a review they refused to help me!. Then I got home and got an alert that they had checked my credit 8 hard pulls!. So because I have bad credit dealerships can do as many hard pulls as they want to my credit report??!!!!!... I was not rude, I was just not trying to get overcharged and scammed. They did worse and checked my credit 8 times!...how is this business Revdex.com accredited? The business needs to adjust the 8 hard pulls they did to my credit! They only had permission to do one!. 
Sincerely,
[redacted]

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Dealers - Online, Auto Parts & Supplies - New, Brake Fluids, Brake Service Equipment, Tire Additives & Sealants, Tire Dealers, Auto Customizing, Auto Accessories, Auto Detailing, Auto Diagnostic Service, Auto Repair & Service, Auto Repair & Service - Airbags, Auto Repairing - Foreign, Auto Repair - Suspension, Auto Repair - Steering & Suspension, Auto Repair - Shocks, Auto Repair - Tune-Up, Auto Repair - Power Steering, Auto Repair - Maintenance, Auto Upholstery Cleaning, Auto Warranty Processing Service, Auto Warranty Service, Auto Warranty Plans, Brake Service, Car Wash & Polish, Engines - Fuel Injection Service & Parts, Engines - Fuel Conversion, Engines - Gasoline, Tire Repair, Transmissions - Automobile, Truck Washing & Cleaning, Auto Service - Window Tinting, Auto Services - Oil & Lube, Auto Lube & Oil - Mobile, Auto Parts & Supplies - Used, Auto Parts & Supplies - Wholesale & Manufacturers, Engines - Supplies, Equipment & Parts, Tire Changing Equipment, Auto Registration, Four Wheel Drive Vehicles - Repair & Service, Engines - Gas, Auto Alarms & Security Systems, New Car Dealers (NAICS: 441110)

Address: 275 Middlesex Tpke, Old Saybrook, Connecticut, United States, 06475

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