Import World

in regards to complaint ID # [redacted] was in my shop with a complaint of an engine light on 04/01/We scanned the vehicle and retrieved two codesOne for an engine coolant temp sensor and another for a thermostatWe replace the coolant temp sensor during this visitCustomer returned 04/09/with the same complaint of an engine lightWe scanned again and then replaced the thermostat assembly When [redacted] returned to pick up car his battery light came on at low rpm Everything was checked and connected properly All indications pointed to an issue with the alternatorI received a call from [redacted] last week requesting a refund for $l was never informed of a problem with a coolant leak nor was I given the opportunity to correct the issueWhether is was human error or a faulty part , | warranty my repairsAll parts are O.E.M and carry a year warrantyI will also cover cost of towing and labor up to monthsl am sorry this was [redacted] experienceI strive to run a honest business and provide quality work Thank you, lmport World

***As we discussed in our phone conversation, I sent an updated invoice with a letter explaining charges and refund to ensure Ms [redacted] understood the charges She cashed the check for $which was included with her final invoice and as you can see she wrote a note on the letter and mailed it back to me I've included a copy of my original letter to her explaining charges, copy of the final invoice and a copy of the letter she sent me I will be happy to send a phone call and text report as well if you think this will help? I feel that I have been more than accommodating with her but if you have other suggestions please let me know.Thanks! [redacted]

In regards to Import World's response That was my point of requesting the $refund since the thermostat was leaking and obviously installed incorrectly [redacted] must have forgotten this part of the conversation since I wouldn't request a refund on something that was working properly I did not want him to touch my vehicle again since I do not trust his quality of work due to the reasons explained originally I will not be satisfied until I am refunded my $for the improper installation of the thermostat I have since had this repaired by the VW dealer and have not had any problems with it [redacted]

ID# [redacted]
Again I apologize that customer feels this way. I can not refund a customer this money when I
was never given the opportunity to make it right or even given knowledge there was a problem.
It would be hard to improperly install this type of part. Thats not to say an o ring wasn't pinched
or bad. I worked for the VW dealer as did my tech for 35 years. I am qualified to work on this
type vehicle and I would have warrantied the work performed for [redacted] .
Thank you,
[redacted]

background-color: transparent;">in regards to complaint ID #[redacted] was in my shop with a complaint of an engine light on 04/01/2014. We scanned the
vehicle and retrieved two codes. One for an engine coolant temp sensor and another for a
thermostat. We replace the coolant temp sensor during this visit. Customer returned 04/09/14 with the same complaint of an engine light. We scanned again and then replaced the
thermostat assembly . When [redacted] returned to pick up car his battery light came on at low
rpm . Everything was checked and connected properly . All indications pointed to an issue with
the alternator. I received a call from [redacted] last week requesting a refund for $231 . l was
never informed of a problem with a coolant leak nor was I given the opportunity to correct the
issue. Whether is was human error or a faulty part , | warranty my repairs. All parts are O.E.M
and carry a 1 year warranty. I will also cover cost of towing and labor up to 6 months. l am
sorry this was [redacted] experience. I strive to run a honest business and provide quality work
Thank you,
lmport World

[redacted]As we discussed in our phone conversation, I sent an updated invoice with a letter explaining charges and refund to ensure Ms. [redacted] understood the charges.   She cashed the check for $100 which was included with her final invoice and as you can see she wrote a note on the letter and...

mailed it back to me.  I've included a copy of my original letter to her explaining charges, copy of the final invoice and a copy of the letter she sent me.  I will be happy to send a phone call and text report as well if you think this will help?  I feel that I have been more than accommodating with her but if you have other suggestions please let me know.Thanks![redacted]

In regards to Import World's response.  That was my point of requesting the $231 refund since the thermostat was leaking and obviously installed incorrectly.   [redacted] must have forgotten this part of the conversation since I wouldn't request a refund on something that was working properly.  I did not want him to touch my vehicle again since I do not trust his quality of work due to the reasons explained originally.  I will not be satisfied until I am refunded my $231 for the improper installation of the thermostat.  I have since had this repaired by the VW dealer and have not had any problems with it.
 
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